About
Highly analytical Product Designer with a proven track record in UX research and design, driving significant product growth and user satisfaction across B2B SaaS and consumer platforms. Expert in leveraging qualitative and quantitative insights to innovate solutions, enhance usability, and deliver measurable business outcomes, including substantial increases in user adoption, revenue, and operational efficiency.
Work
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|Deputy Manager UX Design & Research
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Summary
Led UX design and research initiatives for a B2B SaaS platform with 400 cr+ ARR, driving significant product growth and user satisfaction.
Highlights
Led development and successful launch of 12+ new modules within 19 months, significantly increasing user adoption by 30% and boosting revenue by 40%.
Conducted quick and thorough user sessions to validate and improve processes, achieving a 14% reduction in user frustrations and complaints.
Established effective data tracking channels, empowering the team to solve problems 23% faster and cutting resolution time significantly.
Integrated comprehensive UX reviews, user validation, and concept testing, resulting in faster iteration cycles and improved on-time delivery of features.
Delhivery
|Operation Manager - Hub Mix Ops
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Summary
Managed hub and line haul operations for a logistics company, overseeing a large workforce to optimize operational efficiency and outcomes.
Highlights
Strategically orchestrated hub and line haul operations, optimizing logistics flow to enhance overall delivery efficiency and throughput.
Directed and managed a workforce of 70 personnel per shift, ensuring seamless execution of critical operational processes across shifts.
Implemented operational improvements that contributed to enhanced on-time performance and reduced processing errors within the logistics network.
Hike
|UX Researcher
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Summary
Conducted extensive qualitative and quantitative UX research for a platform with 7M+ monthly active users, influencing product development and user engagement.
Highlights
Led qualitative and quantitative research initiatives, producing key reports that directly influenced product development across 4+ verticals and boosted user engagement.
Conducted in-depth user interviews and usability tests, significantly improving user experience and optimizing product functionality based on findings.
Collaborated cross-functionally with product and engineering teams to map user journeys, address stakeholder pain points, and enhance core product elements.
Dept. of Design, IIT Delhi
|Design Researcher
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Summary
Improved usability and expanded reach for an EdTech platform module at IIT Delhi through comprehensive user research and iterative design.
Highlights
Redesigned and significantly improved a CSC Academy platform module at IIT Delhi, enhancing usability through detailed user research and iterative design cycles.
Conducted comprehensive user interviews with stakeholders, accurately identifying key pain points and informing data-driven design decisions.
Implemented targeted design changes that directly addressed identified user needs, resulting in expanded product reach and improved user engagement.
Education
NIT Durgapur
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B.Tech
Metallurgical Engineering
Grade: 7.84 / 10
Skills
User Research & Strategy
Qualitative User Research, Quantitative User Research, Usability Studies, Peer Reviews, Focus Group Studies, Usability Interviews, Information Architecture, Design Systems.
UX/UI Design & Prototyping
Wireframing, Prototyping, UX Design, UI Design, 3D Modeling.
Design & Prototyping Tools
Illustrator, Photoshop, Premiere Pro, Blender 3D, Spline, Figma.
Analytics & Collaboration Tools
MS Clarity, Amplitude, MS Excel.
AI & Development Tools
ChatGPT, Lovable.io, Replit, Notebook.llm.