Nimit Vohra

Senior Manager - Client Engagements
Gurugram, IN.

About

Highly accomplished and results-driven Senior Manager with over 3 years of progressive experience in client engagement, project management, and product development within high-growth environments. Proven expertise in leading cross-functional teams, driving substantial revenue growth (contributing over 60% of total company revenue), and scaling operations through strategic initiatives and data-driven decision-making. Adept at fostering strong client relationships, optimizing processes, and delivering impactful B2B and B2C programs that consistently exceed targets, including achieving 100% client satisfaction and retention rates. Seeking to leverage a robust background in business strategy, market analysis, and team leadership to drive significant organizational impact and growth.

Work

Unstop
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Senior Manager - Client Engagements

Summary

Led client engagement and program execution for key corporate accounts, driving significant revenue and ensuring high client satisfaction.

Highlights

Directed end-to-end execution of corporate programs for over 80 C-level and executive clients, directly contributing to over 60% of total company revenue.

Managed a team of 4 Program Managers and supervised client engagement associates, ensuring seamless program delivery and fostering team growth.

Designed and implemented Standard Operating Procedures (SOPs) and comprehensive training modules for a new Assessments product category, projecting a 40% revenue contribution.

Recruited and trained 2 new associates, significantly enhancing overall team capabilities and performance.

Collaborated strategically with product and technology teams to implement critical enhancements and new features, ensuring a robust and efficient delivery pipeline.

Successfully delivered complex programs for marquee clients, including Novartis, Tata Group, Mondelez, Asian Paints, HUL, Amazon, and Volkswagen.

Standardized and optimized reporting dashboards to monitor Key Performance Indicators (KPIs), client satisfaction metrics, and project milestones, enhancing data-driven decision-making.

Developed and presented comprehensive business review reports to senior leadership, providing strategic insights on progress, challenges, and growth opportunities.

Analyzed resource utilization data to identify and resolve workflow bottlenecks, optimizing task assignments to reduce average project turnaround time by 25% (from 4 to 3 weeks) and improving overall service delivery efficiency.

Established and implemented robust client feedback mechanisms, capturing actionable insights to continuously enhance service quality and client satisfaction.

Conducted comprehensive market sizing using bottom-up Excel models to accurately identify target audience reach for corporate engagements.

Managed client expectations and ensured 100% adherence to Service Level Agreements (SLAs), consistently meeting all client requirements.

Directed external vendor onboarding and management for on-ground and online event activations, ensuring seamless execution.

Orchestrated complex stakeholder management across internal (operations, product, technology, design, content, marketing) and external teams to achieve optimal project outcomes.

Provided 360-degree support to clients, leveraging subject matter expertise for ad-hoc delivery requests and campaign success.

Enabled over 80 clients by deploying diagnostic tools for user acquisition, reach, impressions, and scalability, streamlining processes, enhancing efficiency, and reducing turnaround times.

Delegated and oversaw level-2 project plans for each program, contributing to a ~250% year-over-year increase in hiring and employer branding.

Drove over 1 million registrations and 25 million impressions from campuses nationwide, significantly expanding brand reach.

Achieved and maintained a 100% client satisfaction and retention rate through exceptional service delivery.

Unstop
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Manager - Special Projects

Summary

Led the development and execution of key B2C projects, focusing on product, marketing, and growth initiatives.

Highlights

Owned and successfully delivered three exclusive B2C projects: Unstop Mentorships, Unstop Pro, and Unstop Campus Hiring Meet (UCHM) 2023.

Achieved annual Key Result Areas (KRAs) across Product Development, Product Marketing & Growth, User Acquisition, User Retention & Operations.

Led a team of Product Managers to build a full-stack, on-demand 1:1 Mentor Marketplace from scratch.

Conducted consumer surveys with over 1,000 participants and beta-tested with 100+ mentors to finalize the product model.

Designed comprehensive mockups and wireframes for the entire user journey and relevant pages.

Launched 4 subcategories under 1:1 Mentorship (Business, Engineering, Design, General) and constructed sales funnels and landing pages.

Conducted bi-weekly industry benchmarking analysis to evaluate performance against competitors, identifying growth opportunities and market trends.

Managed end-to-end Profit and Loss (P&L) for projects, optimizing financial performance.

Orchestrated key monthly, quarterly, and yearly KPI tracking mechanisms for user growth, retention, and conversions of supply and demand.

Hired and trained 1 Program Manager, significantly enhancing team capabilities.

Maintained a robust delivery and project pipeline, procured and integrated over 100 online course modules, and onboarded vendors to boost offerings for Unstop Pro.

Collaborated with cross-functional teams (product, technology, marketing, partnerships) to devise and execute strategies for enhancing accessibility, revenue, and growth on the platform.

Achieved 80% Month-over-Month (MoM) scale growth rate, 60% MoM revenue growth rate, 1 Million+ user sessions & 600K users for Unstop Mentorships within 7 months.

Attained 32,700+ nominations, 72,750+ votes, and 9,810 survey responses for Unstop Campus Hiring Meet (UCHM).

Onboarded and integrated a third-party video-servicing platform (dyte.io) at $0 cost, significantly decreasing overall running cost.

Analyzed multiple data sets and revamped the platform strategy, overseeing a 125% Quarter-over-Quarter (QoQ) increase in product adoption, usage, and overall consumer engagement.

Single-handedly onboarded over 1800 mentors (domestic and international) offering expertise in 70+ domains.

Maintained constant engagement with mentors, resulting in less than ~2% churn rate during tenure.

Devised the Go-to-Market (GTM) Strategy for the platform, including one-to-many online mentor masterclasses, email campaigns, WhatsApp, push notifications, affiliates, and social media, generating over 2 million impressions.

Designed user journey wireframes and implemented ML-powered search and mentor-match features, boosting conversions by 140%.

Launched on-demand query services and a resource marketplace, resulting in 200% and 250% increases in overall conversions.

Unstop
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Program Manager

Summary

Managed corporate programs and client relationships, contributing significantly to company revenue and growth.

Highlights

Owned end-to-end execution and delivery of corporate programs for over 50 C-Level & executive clients, generating more than 50% of total company revenue.

Supported major clients including Aditya Birla Group, Reliance, KPMG, Amazon, L'Oréal, Tata Consumer, Wipro, Airtel, and Agoda with online and on-ground execution.

Ensured 100% adherence to client expectations and Service Level Agreements (SLAs).

Enabled over 50 clients by deploying diagnostic tools for user acquisition, reach, impressions, and scalability, resulting in streamlined processes, greater efficiency, and faster turnaround times.

Managed internal and external cross-functional teams (operations, product, technology, design, content, marketing) to achieve optimal project outcomes.

Provided 360-degree support to clients, leveraging subject matter expertise for ad-hoc delivery requests and campaign success.

Drove over 800K registrations and 20 million impressions from select campuses across India.

Formulated level-2 project plans for each corporate program, contributing to a ~150% year-over-year increase in employer branding.

Achieved and maintained a 100% client satisfaction and retention rate.

Awarded "Rookie of the Year" within six months for outstanding performance, recognizing exceptional early contributions.

Volunteer

Umeed - NGO, Delhi
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Education Volunteer

Summary

Contributed to community development through educational and fundraising initiatives.

Highlights

Taught a group of underprivileged children in slum areas of Delhi for 60 hours over 8 months as part of the 'Knowledge for All Campaign'.

Contributed to a fundraising campaign by collecting revenue for the development of the NGO.

Awards

Rookie of the Year

Awarded By

Unstop

Awarded for outstanding performance within six months of joining.

Languages

English

Fluent

Hindi

Native

Skills

Client Engagement

Client Relationship Management, Account Management, Client Satisfaction, Service Level Agreements (SLAs).

Project Management

Program Management, Project Planning, Execution, Delivery Management, KPI Tracking, Milestone Management.

Product Development

Product Strategy, Product Launch, SOP Development, Wireframing, User Journey Design, Marketplace Development.

Market Research & Analysis

Market Sizing, Competitive Analysis, Data Analysis, Consumer Surveys, Industry Benchmarking.

Strategic Planning

Business Strategy, Growth Strategy, Go-to-Market Strategy (GTM), Revenue Growth, Scaling Operations.

Team Leadership & Management

Team Building, Mentorship, Training & Development, Performance Management, Cross-functional Leadership.

Sales & Business Development

Revenue Generation, Sales Funnel Optimization, Partnership Development, Sponsorship Acquisition.

Operations Management

Process Optimization, Workflow Management, Resource Utilization, Delivery Pipeline, Operational Efficiency.

Stakeholder Management

Internal Stakeholders, External Stakeholders, Cross-functional Collaboration, Relationship Building.

Data Analysis Tools

Microsoft Excel, Python, PySpark, Tableau, Power BI, Google Analytics.

Digital Marketing

SEO (Search Engine Optimization), Social Media Marketing, Content Generation, Lead Generation, Email Campaigns, WhatsApp Marketing.

Communication & Presentation

Business Review Reports, Client Presentations, Public Speaking, Negotiation.

Projects

Photography Society President

Summary

Led the Effulgence Photography Society at Sri Venkateswara College, managing operations and skill development initiatives.

Boston Consulting Group | Strategy Consulting Experience Program

Summary

Participated in a comprehensive program focused on industrial project methodologies and consulting practices.