About
Highly enthusiastic and customer-focused professional with a B.Sc. in Computer Science, adept at leveraging strong communication, problem-solving, and client relationship management skills to deliver exceptional customer experiences. Proven ability to effectively resolve client issues, ensuring satisfaction through empathy, efficiency, and deep product knowledge. Skilled in leading CRM platforms like HubSpot, Freshdesk, Intercom, and Zendesk, with comprehensive certifications in customer relationship management and service excellence, positioning to contribute immediately as a Customer Support Representative or Customer Success Associate.
Work
Remote
|Customer/Student Support Intern
Remote
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Summary
Simulated real-time customer inquiries using leading CRM platforms, managing mock customer accounts and enhancing service delivery through collaborative template creation.
Highlights
Simulated and resolved real-time customer inquiries using HubSpot and Intercom, efficiently handling tickets and documenting resolutions to ensure comprehensive support.
Managed mock customer accounts, meticulously tracking satisfaction metrics and preparing detailed service performance reports to identify areas for improvement.
Collaborated with peers to develop and optimize customer response templates, resulting in a 20% improvement in average response time.
Applied problem-solving and critical thinking skills to address complex simulated customer issues, enhancing practical support capabilities and client satisfaction.
Education
Ladoke Akintola University of Technology
Bachelor of Science (B.Sc.)
Computer Science
Languages
English
Certificates
Professional Certificate in Customer Experience Management
Issued By
Udemy
HubSpot Sales Hub Software Certification
Issued By
HubSpot
Intercom Support Manager Certification
Issued By
Intercom
Intercom Support Agent Certification
Issued By
Intercom
HubSpot Service Hub Software Certification
Issued By
HubSpot
Customer Service Excellence
Issued By
Jobberman
Soft Skills for Career Success
Issued By
Jobberman
Foster Online Customer Relationships
Issued By
Jobberman
Freshworks Product Expert (Fundamentals)
Issued By
Freshworks
Skills
Customer Support
Customer Relationship Management, Client Relationship Management, Customer Experience, Customer Satisfaction.
CRM Systems
HubSpot, Intercom, Freshdesk, Zendesk.
Communication
Written Communication, Verbal Communication, Active Listening.
Ticket Management
Ticket Handling, Escalation Management.
Interpersonal Skills
Empathy, Conflict Resolution, Team Collaboration, Leadership.
Office Productivity Suites
Microsoft Office, Google Workspace.
Organizational Skills
Time Management, Multitasking.
Problem Solving
Critical Thinking, Issue Resolution.
Product Knowledge
Efficiency
Interests
The Customer Rules
Customer Service Principles, Leadership.
Hug Your Customers
Customer Relationship Building, Humanized Support.
How to Win Friends and Influence People
Communication, Empathy, Interpersonal Skills.
The Effortless Experience
Customer Effort Reduction, Customer Satisfaction.
Be Our Guest
Unforgettable Customer Experiences, Service Excellence.
Emotional Intelligence 2.0
Emotional Intelligence, Self-Awareness, Social Awareness, Relationship Management.