StudEx (Project Capstone)
→
Summary
Capstone project from Alt School Africa's Product Management Certificate program, focusing on identifying UX gaps, designing and ensuring the product works.
Oluwaseyi Dickson
Aspiring Product Manager
Lagos, NG.About
Highly detail-oriented professional with a strong foundation in administrative leadership and cross-functional team coordination, now transitioning into Product Management. Leverages hands-on experience in stakeholder engagement, process optimization, and user-centric service delivery, complemented by emerging skills in Agile methodologies, roadmapping, and UX research. Seeking an entry-level Product Management role to apply organizational expertise and a passion for building impactful, user-focused solutions.
Work
James Cubitt Architects
|Staff & Client Experience Officer
Lagos, Lagos, Nigeria
→
Summary
Lead day-to-day office operations, internal process optimization, and client experience initiatives for a leading architectural firm, ensuring smooth operations and enhanced stakeholder satisfaction.
Highlights
Lead day-to-day office operations, optimizing internal processes and workflows to enhance overall departmental efficiency.
Coordinated complex office projects, logistics, and departmental communications, showcasing strong project management and cross-functional coordination skills.
Oversee employee experience initiatives, significantly improving morale and wellness programs for staff.
Served as primary liaison between management and clients, streamlining client onboarding processes and fostering strong relationships, directly contributing to enhanced client experience.
Developed and managed budgets and comprehensive reports for project tracking, providing critical financial oversight and data-driven insights.
Australian Honorary Consulate
|Administrative Executive
Lagos, Lagos, Nigeria
→
Summary
Managed sensitive client correspondence and internal systems for a diplomatic mission, ensuring discretion and efficient clerical workflows.
Highlights
Managed high-volume client correspondence, handling sensitive information with utmost discretion and confidentiality.
Supported the efficient execution of critical internal systems and clerical workflows, contributing to operational continuity and process adherence.
Legal Consortium
|Personal Assistant to Principal Partner
Lagos, Lagos, Nigeria
→
Summary
Provided comprehensive executive support to a Principal Partner, optimizing calendar management, communications, and travel logistics for enhanced efficiency.
Highlights
Managed the Principal Partner's complex calendar, communications, and travel arrangements, significantly improving time management and productivity.
Acted as a critical communication bridge across internal teams, facilitating seamless information flow and collaboration.
OKB & Associates Limited
|Office Administrator
Lagos, Lagos, Nigeria
→
Summary
Handled administrative budgets and reporting, and supported sales team documentation and client engagements for a professional services firm.
Highlights
Managed administrative budgets and financial reporting, ensuring accurate resource allocation and supporting data-driven decision-making.
Supported the sales team by preparing essential documentation and facilitating client engagements, contributing to effective client relationship management.
Contact Center Solutions Ltd
|Call Center Agent
Lagos, Lagos, Nigeria
→
Summary
Delivered high-quality customer support, resolving product inquiries, and translating user feedback into empathetic solutions for a contact center.
Highlights
Delivered high-quality customer support via inbound and outbound calls, resolving diverse inquiries and maintaining high satisfaction rates.
Translated product-related inquiries into actionable insights, demonstrating a strong understanding of user needs and problem resolution.
Volunteer
Share Anonymous Initiative
|Speaker / Team Coordinator
N/A, N/A, Nigeria
→
Summary
Led content development and logistics for awareness talks, managing and delegating tasks among team speakers to maximize outreach.
Highlights
Led content development and logistical planning for awareness talks, ensuring impactful and well-organized events.
Managed and delegated responsibilities among a team of speakers, optimizing coordination for successful presentations.
Luciano Global Development Initiative
|Monitoring and Evaluation Officer 1
N/A, N/A, Nigeria
→
Summary
Monitored project KPIs, tracked sponsorship metrics, and advocated for vulnerable populations, delivering critical reports to support development initiatives.
Highlights
Monitored key project KPIs and tracked sponsorship metrics, delivering comprehensive reports to inform strategic decision-making.
Advocated effectively for vulnerable children and women, contributing to increased awareness and support for critical social issues.
Education
University of Lagos
Lagos, Lagos, Nigeria
→
M.A.
Diplomacy and Strategic Studies
Grade: 4.47
Redeemer's University
Ede, Osun State, Nigeria
→
B.A.
History and International Relations
Grade: Second Class Honours
Languages
English
Certificates
Product Management Certificate
Issued By
Alt School Africa
Virtual Assistant Training
Issued By
ALX
Skills
Product Management
Product Lifecycle Management, Agile Methodologies, Scrum, Roadmapping, User Research, UX Design, Wireframing, Problem Solving, Prioritization, MVP Development, Client/User Experience.
Project & Operations Management
Project Coordination, Office Operations, Internal Process Optimization, Logistics Management, Budgeting, Reporting, Clerical Workflows.
Communication & Collaboration
Stakeholder Communication, Cross-functional Team Coordination, Team Collaboration, Client Engagement, User Interviews, Content Development, Public Speaking.
Technical Tools
Figma, Trello, Notion, Microsoft Office Suite, Slack, Productboard.