User-Centred Researcher

Streamlined operational workflows, boosting efficiency by 30% and enhancing team responsiveness to client and user demands.

Decreased service disruptions by 40% through proactive strategic planning, fostering stronger trust with internal and external stakeholders.

Accelerated delivery of critical project outputs, consistently meeting or exceeding deadlines and ensuring alignment with organizational objectives.

Conducted comprehensive needs analyses with stakeholders and end-users, informing service improvements and strategic decision-making.

Designed and implemented risk-aware processes that balanced regulatory requirements with usability, ensuring high-quality, compliant service delivery.

Reduced critical reporting errors by 25%, significantly enhancing data confidence for strategic planning and project delivery.

Enhanced cross-functional collaboration by translating complex user-centred insights into actionable recommendations, guiding strategic decisions.

Served as a central liaison between research teams, administrators, and senior stakeholders, ensuring clear communication of user needs and organizational priorities.

Developed and implemented a structured reporting framework, improving data accuracy and clarity to support evidence-based decision-making.

Communicated complex research findings and operational insights in concise, accessible formats, facilitating informed action across diverse disciplines.

Maintained high service standards within a complex, regulated healthcare environment by providing teams with streamlined processes and reliable information.

Supported clinical and operational teams in delivering essential services, balancing user needs with stringent operational and regulatory constraints.

Contributed to continuous process improvement initiatives, ensuring consistent, compliant, and user-centred service delivery.

Orchestrated and executed a comprehensive user research plan to define user, organizational, and service needs for a non-profit information application.

Led qualitative and quantitative research, including interviews, surveys, and usability testing, to rigorously validate initial assumptions and gather critical insights.

Synthesized complex research data into actionable user journeys, detailed personas, and prioritized requirements, guiding product development.

Fostered cross-functional collaboration with designers and developers, iteratively refining prototypes based on user feedback and research findings.

Drove the project from initial concept to a validated prototype, significantly advancing the organization's product development lifecycle.

Delivered key insights that critically informed product direction and successfully supported future funding applications.

Secured vital funding for the Sunflower Mental Health Organisation by developing compelling, impact-driven grant proposals, demonstrating strong fundraising capabilities.

Delivered engaging presentations and workshops to diverse student and community groups, effectively promoting interest and participation in STEM fields.

Forged strategic partnerships with educators and community leaders, expanding STEM outreach initiatives into underserved regions.

Developed and customized accessible and inclusive STEM educational materials for varied audiences, enhancing learning engagement.

Organized and facilitated hands-on activities and demonstrations, deepening understanding of scientific concepts for participants.

Mentored and inspired young individuals, acting as a role model to encourage pursuit of STEM careers.

Championed diversity and inclusion within STEM, actively encouraging participation from underrepresented groups.