SHARON CHISOM CHUKWUDOZIE
Brand Support & Hospitality Professional
Lagos, NG.About
Dynamic Brand Support & Hospitality Professional with 4+ years of expertise in customer engagement, event management, and retail activation. Proven ability to drive sales growth by 12%, achieve 95% customer satisfaction, and streamline administrative processes to reduce retrieval time by over 30%. Seeking to leverage a strong background in client-facing excellence and brand representation to contribute to a forward-thinking organization.
Work
Freelance
|Event Hostess
Lagos, Lagos State, Nigeria
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Summary
Managed guest experience and brand representation across numerous corporate and lifestyle events, ensuring seamless flow and positive engagement for diverse clients.
Highlights
Welcomed and directed guests at over 50 live events, providing essential information and enhancing the overall attendee experience.
Represented diverse brands professionally at corporate exhibitions, product launches, and social functions, elevating brand image and visibility.
Assisted in crowd management and guest coordination, contributing to a 95% satisfaction rate in event feedback and ensuring smooth event flow.
Selected repeatedly for high-profile assignments due to consistent performance and professionalism in client-facing roles.
Xiaomi Nigeria
|Brand Promoter
Lagos, Lagos State, Nigeria
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Summary
Drove in-store sales and enhanced brand visibility for Xiaomi Nigeria through direct product demonstrations and impactful customer engagement.
Highlights
Boosted monthly store sales by 12% through effective product demonstrations and rapport-building with walk-in customers.
Engaged directly with customers to demonstrate mobile phone features and resolve product-related queries, ensuring high satisfaction.
Supported in-store marketing efforts, providing daily reports on customer feedback to inform sales strategies and product positioning.
Recognized by the regional supervisor for excellence in customer engagement and consistently achieving sales targets.
Good Home Warehouse
|Secretary
Lagos, Lagos State, Nigeria
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Summary
Managed comprehensive front-desk operations and administrative support, optimizing documentation flow and internal communications to enhance efficiency.
Highlights
Streamlined filing systems for inventory records, invoices, and customer documentation, reducing retrieval time by over 30%.
Managed front desk operations, including scheduling appointments and handling daily correspondence with precision and discretion.
Supported logistics tracking and internal communications across departments, enhancing operational efficiency and coordination.
Entrusted with petty cash responsibilities and sensitive administrative tasks due to demonstrated reliability and accuracy.
Multipro Consumer Products Ltd
|Merchandiser
Lagos, Lagos State, Nigeria
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Summary
Enhanced brand visibility and sales for consumer products through strategic display arrangement and inventory management across multiple retail outlets.
Highlights
Improved shelf placement and product displays in over 10+ stores, significantly increasing brand visibility and customer engagement.
Played a key role in the successful rollout of a new product line across Lagos retail outlets, ensuring effective market penetration.
Monitored inventory levels and coordinated with store managers to ensure prompt replenishment, minimizing stockouts and maximizing sales opportunities.
Promoted brand visibility through effective in-store branding and strategic deployment of point-of-sale materials.
Education
University of Lagos
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B.Sc.
Sociology
Skills
Customer Engagement & Support
Guest Relations, Customer Service, Client Engagement, Conflict Resolution, Product Demonstration, Rapport-Building.
Brand Management & Marketing
Brand Promotion, Retail Activation, In-Store Marketing, Corporate Representation, Brand Visibility, Product Rollout.
Event Coordination & Hospitality
Event Flow Management, Hospitality Support, Adaptability in High-Traffic Settings, Crowd Coordination, Team Collaboration.
Administrative & Operations
Administrative Support, Front-Desk Operations, Documentation Flow, Filing Systems, Appointment Scheduling, Internal Communications, Logistics Tracking, Petty Cash Management.