About
Highly accomplished Banking Operations and Customer Service Leader with over 5 years of progressive experience driving efficiency, mitigating risk, and enhancing client satisfaction within high-volume financial environments. Proven expertise in managing daily cash flows up to ₦70M, preventing over ₦50M in potential fraud, and optimizing reconciliation processes by 99%+. Adept at supervising teams, implementing robust internal controls, and leveraging core banking applications to ensure audit readiness and operational excellence.
Work
Polaris Bank Limited
|Cash Officer/ Head Customer Care
Lagos, Lagos State, Nigeria
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Summary
Drove comprehensive cash operations and customer service initiatives for a high-traffic retail branch, overseeing daily cash flows and a team of 6 tellers.
Highlights
Managed daily cash flows ranging from ₦40M to ₦70M, optimizing liquidity and ensuring accurate reconciliation while supervising and mentoring a team of 6 tellers.
Reduced vault discrepancies by 40% through enhanced verification protocols, significantly improving financial accuracy and control.
Prevented over ₦20M in potential fraud losses by implementing vigilant monitoring and robust internal control measures.
Redesigned and optimized the end-of-day reconciliation workflow, improving efficiency and data integrity for branch operations.
Served as the final escalation point for complex customer service issues, resolving critical concerns and enhancing client satisfaction.
Guaranty Trust Bank
|Transaction Service Supervisor
Lagos, Lagos State, Nigeria
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Summary
Supervised transaction services, vault operations, and ATM management, ensuring operational efficiency, compliance, and fraud prevention.
Highlights
Achieved and maintained 99.2% ATM uptime, significantly enhancing customer access and service reliability across multiple locations.
Prevented over ₦30M in potential fraud losses through proactive monitoring and robust security protocols, safeguarding institutional assets.
Ensured over 99% reconciliation accuracy across all transactions, minimizing discrepancies and strengthening financial controls.
Drove a 35% efficiency improvement in key operational processes, optimizing resource utilization and workflow management.
Achieved a record of zero major audit findings across multiple internal and external audits, demonstrating robust compliance and operational integrity.
Education
Ahmadu Bello University, Zaria
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Master of Business Administration (MBA)
Business Administration
University of Benin, Edo state
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BSc
Industrial Chemistry
Bay Flowers Intl School
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Certificate
Senior Secondary School
Languages
English
Edo
Certificates
Associate of Chartered Institute of Bankers (ACIB)
Issued By
Chartered Institute of Bankers of Nigeria
Health and Safety (HSE)
Issued By
Skills Edge Nigerian Limited
Project Management Professional (PMP)
Issued By
Skills Edge Nigerian Limited
Customer Service and Relationship Management (CSRM)
Issued By
Skills Edge Nigerian Limited
Skills
Operations Management
Branch Operations, Cash & Vault Management, Transaction Authorization & Oversight, Liquidity Optimization, End-of-Day Reconciliation, Audit Readiness, Internal Controls.
Risk Management & Compliance
Compliance Monitoring, Fraud Detection & Prevention, Risk Control Implementation.
Leadership & Team Management
Team Supervision & Development, Performance Management.
Customer Service Excellence
Service Delivery Standards, Complaint Resolution, Queue Management.
Technical Skills
Microsoft Excel (Advanced), Core Banking Applications, ATM & E-Channel Operations, PowerPoint, Documentation & Reporting Systems.
Interests
Hobbies
Chess, Scrabble, Reading, Music, Travel.
References
References
Available upon request