SHINGIRAI KANEMBIRIRA

Achieved and consistently surpassed average check targets across all tables through effective upselling and strategic menu recommendations.

Ensured 100% compliance with stringent Brand Standards, consistently passing all Internal Risk Management Audits.

Provided attentive and efficient service to over 400 guests daily across diverse settings (beach and restaurant), consistently meeting high food and beverage satisfaction scores.

Managed multiple cash transactions simultaneously, efficiently overseeing a minimum of 10 tables in an Ala Carte Restaurant.

Nurtured long-lasting guest connections by demonstrating genuine interest and personalized service, fostering loyalty and repeat patronage.

Provided consistent excellent guest service, resulting in positive feedback and enhanced dining experiences for diverse clientele.

Successfully managed multiple tasks effectively in a fast-paced buffet environment, maintaining high service standards.

Proactively addressed and resolved guest difficulties with a positive attitude, ensuring high levels of guest satisfaction and minimizing complaints.

Contributed to achieving restaurant monthly goals through efficient service delivery and proactive guest engagement.

Shared critical guest preferences and feedback with colleagues, enhancing team coordination and personalized service.

Consistently ensured guest satisfaction by regularly checking on meals and providing an enjoyable, personalized dining experience.

Prepared and served a wide variety of coffee and tea beverages, contributing to a diverse and high-quality beverage offering.

Maintained meticulous restaurant hygiene by preparing tables with special attention to sanitation and operational readiness.

Assisted in training new baristas on proper techniques for beverage preparation and equipment operation, enhancing team capabilities and service consistency.

Conducted regular inventory checks and restocked supplies efficiently, ensuring continuous service without interruption.