Candidate Name
Experienced Bartender | Customer Service Specialist
Elukwatini, SZ.About
Highly adaptable and customer-focused Bartender with over 8 years of progressive experience in fast-paced bar environments, specializing in craft cocktail creation, efficient bar management, and exceptional guest service. Proven ability to elevate customer satisfaction and contribute to operational success through strong communication, problem-solving, and a deep knowledge of beverage preparation.
Work
The Liquid Lounge
|Bartender
Matsapha, Manzini, Eswatini
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Summary
Managed daily bar operations and delivered exceptional service at a vibrant lounge, enhancing guest experience and contributing to beverage sales.
Highlights
Crafted a diverse menu of cocktails and beverages, consistently meeting high standards for quality and presentation for 100+ customers per shift.
Maintained an organized and efficient bar area, ensuring optimal stock levels and adherence to health and safety regulations.
Provided outstanding customer service, building rapport with patrons and resolving inquiries promptly to ensure a positive dining experience.
Processed transactions accurately using POS systems and managed cash handling with integrity, contributing to smooth financial operations.
Ekhayeni Chillaz
|Bartender
Matsapha, Manzini, Eswatini
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Summary
Executed comprehensive bar service over five years, specializing in mixology and fostering a welcoming atmosphere for diverse clientele.
Highlights
Developed and mixed a wide range of alcoholic and non-alcoholic beverages, consistently receiving positive feedback on drink quality and speed of service.
Managed inventory and stock rotation for a busy bar, reducing waste by an estimated 10% through meticulous control and ordering.
Enhanced customer satisfaction by attentively taking orders, offering recommendations, and engaging guests, resulting in a loyal customer base.
Trained new bar staff on menu items, mixing techniques, and customer service protocols, improving overall team efficiency and service consistency.
Maintained a clean and compliant bar environment, adhering to all local food and beverage safety standards and regulations.
News Cafe
|Bartender
Witbank, Mpumalanga, South Africa
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Summary
Delivered high-quality beverage service and contributed to a positive customer experience in a dynamic restaurant setting.
Highlights
Prepared and served a variety of drinks, including cocktails, beers, and hot beverages, for a high volume of patrons daily.
Ensured accurate cash handling and managed daily sales reports, maintaining financial accountability for all transactions.
Provided excellent customer service, proactively identifying guest needs and ensuring a pleasant and efficient bar experience.
Collaborated effectively with front-of-house and kitchen staff to ensure seamless service delivery and guest satisfaction.
Education
University of Eswatini
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Bachelor of Education (On Hold)
Secondary Science
Sisukumile Secondary School
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Secondary Education
National Senior Certificate (NSC)
Berea Technical College
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N4 Certificate
Mechanical Engineering
Masundvwini National High School
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High School Diploma
Swaziland General Certificate of Secondary Education (SGCSE)
Languages
Siswati
English
Skills
Bar Operations & Mixology
Bar Management, Cocktail Mixing, Beverage Preparation, Hot Beverage Production, Cocktail Garnishing, Inventory Management, Stock Control, POS Systems.
Customer Service & Communication
Customer Service, Client Relations, Communication Skills, Problem Solving, Guest Engagement, Order Taking, Recommendation Skills.
Operational Efficiency
Adaptability, Learning Agility, Team Collaboration, Cash Handling, Hygiene Standards, Safety Compliance, Time Management.
Technical Proficiency
Microsoft Office.
Interests
Reading
References
Thabiso Ndlovu
Phone: +26876839190
Mduduzi Thabethe
From News Cafe, Phone: +27834486987
Ndzingeko Lushaba
From The Liquid Lounge, Phone: +26878238988