About
Highly accomplished and results-driven IT Specialist with over a decade of progressive experience in Network Administration, Data Centre Management, IT Support, Portal Administration, and Information Security. Proven ability to lead complex IT projects, implement innovative solutions, and enhance system performance and security. Adept at driving digital transformation initiatives and ensuring robust IT infrastructure for optimal organizational efficiency and data integrity.
Work
Lebawi International Academy
|IT Specialist
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Oversees comprehensive IT infrastructure and support for educational operations, ensuring seamless technology integration and system reliability for a dynamic academic environment.
Highlights
Managed entire IT infrastructure and provided critical technical support for all academic and administrative operations, ensuring 99.9% system uptime for over 1,000 users.
Implemented and maintained robust network systems, significantly enhancing connectivity and security across multiple campus buildings.
Resolved complex hardware and software issues efficiently, improving overall user productivity and reducing technical disruptions by 20%.
Addis Ababa Communication Bureau
|Information Security and Systems Administration Team Leader
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Led a specialized team in managing information security and system administration, safeguarding critical government data and ensuring operational continuity.
Highlights
Directed a team of IT professionals, successfully managing information security protocols and system administration tasks, which improved incident response time by 30%.
Developed and enforced robust security policies and procedures, reducing potential data breaches by 15% and ensuring full compliance with national standards.
Oversaw the administration of key government IT systems, enhancing operational efficiency and data integrity for over 1,000 public sector employees.
Addis Ababa Communication Bureau
|IT Portal Administrator
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Administered and maintained the organization's public-facing IT portal, ensuring optimal performance, security, and accessibility for citizens.
Highlights
Managed the administration and maintenance of the official IT portal, improving content delivery and enhancing user experience for over 5,000 citizens daily.
Implemented critical system updates and security patches, enhancing portal security by 25% and mitigating identified vulnerabilities.
Provided comprehensive technical support and troubleshooting for portal users, consistently resolving issues within an average of 2 hours.
Addis Ababa City Mayor's Office
|Acting IT Directorate Director
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Provided interim leadership for the IT Directorate, overseeing strategic IT initiatives and operational management for the Mayor's Office during a critical period.
Highlights
Provided interim leadership for the IT Directorate, successfully managing all IT operations and strategic planning during a critical organizational transition.
Oversaw the implementation of key municipal IT projects, ensuring strict alignment with city goals and completing all initiatives on schedule.
Managed a diverse team of IT professionals, optimizing resource allocation and improving overall departmental efficiency by 10%.
Addis Ababa City Mayor's Office
|Information Technology Expert
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Served as a subject matter expert in information technology, providing advanced technical guidance and innovative solutions to support critical municipal operations.
Highlights
Provided expert technical consultation and support for complex municipal IT systems, resolving critical issues and minimizing downtime for essential public services.
Analyzed existing IT infrastructure and recommended strategic improvements, leading to a 15% increase in overall system efficiency and reliability.
Developed and implemented specialized IT solutions, enhancing data management and security protocols across various city departments.
Addis Ababa City Mayor's Office
|Information Technology Technical Support and Maintenance Expert
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Provided comprehensive technical support and maintenance for IT systems, ensuring reliable and continuous operation for the Mayor's Office.
Highlights
Provided advanced technical support and maintenance for critical municipal IT systems, resolving over 500 support tickets annually with a 95% resolution rate.
Performed routine system diagnostics and preventative maintenance, reducing system failures by 10% and extending the lifespan of IT assets.
Configured and deployed new hardware and software solutions, ensuring seamless integration and minimal disruption to daily operations.
Addis Ababa City Mayor's Office
|Acting Information Technology Department Coordinator
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Coordinated IT department activities, ensuring efficient workflow and effective delivery of technology services to support the Mayor's Office.
Highlights
Coordinated daily operations for the IT department, streamlining workflows and improving service delivery efficiency by 20% for municipal staff.
Managed multiple IT projects from initiation to successful completion, ensuring timely delivery and strict adherence to budgetary constraints.
Facilitated seamless cross-functional collaboration between IT and other city departments, enhancing communication and project success rates.
EFDRE Metal and Engineering Corporation Quality Management Centre
|Network Administrator
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Administered and maintained the corporate network infrastructure, ensuring optimal performance and robust security for the Quality Management Centre.
Highlights
Managed and maintained the corporate network infrastructure, ensuring 99.9% network availability and optimal performance for over 300 users.
Implemented network security protocols and firewall configurations, reducing unauthorized access attempts by 40% and protecting sensitive data.
Performed regular network monitoring and troubleshooting, resolving connectivity issues within an average of 1 hour to minimize operational downtime.
Benishangul Gumuz Regional State Capacity Building Bureau
|Regional Data Center Expert
Assosa, Benishangul-Gumuz, Ethiopia
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Summary
Managed and optimized regional data center operations, ensuring data integrity, security, and accessibility for the Capacity Building Bureau.
Highlights
Managed the regional data center operations, ensuring high availability and integrity of critical data for the Capacity Building Bureau.
Implemented comprehensive data backup and recovery procedures, achieving a 100% data recovery success rate in simulated disaster scenarios.
Monitored data center performance and environmental controls, optimizing efficiency and contributing to a 5% reduction in operational costs.
Education
Bahirdar University Institute of Technology
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Bachelor
Information Technology
Languages
English
Amharic
Afan Oromifa
Certificates
Windows Forensic Analysis
Issued By
ITU with Naif Arab University for Security Studies
Windows Server 2019 Installation and Configuration
Issued By
Walia Technology
Microsoft Exchange Server 2019 Administration
Issued By
Walia Technology
5G - The Path to the Next Generation
Issued By
ITU and GSMA
CCNA
Issued By
Cisco
Cisco Introduction Cyber Security
Issued By
Cisco
Cisco Cyber Security Essential
Issued By
Cisco
Cisco Introduction IOT
Issued By
Cisco
Cisco End Point Security
Issued By
Cisco
Cisco Security
Issued By
Cisco
Oracle Cloud Infrastructure
Issued By
Oracle
Digital Government & Smart City for Resilience
Issued By
NIA Republic of Korea
Fortinet Network Security Associate (NSE1, NSE2, NSE3)
Issued By
Fortinet
Fortinet Network Professional (Fortiget 6.2 NSE4)
Issued By
Fortinet
Smart And Sustainable City Development
Issued By
NIA South Korea
Foundations of Project Management
Issued By
Information Systems Auditing Controls and Assurance
Issued By
Hong Kong University of Science and Technology
Citizen-centric Digital Transformation in e-Government and Smart City Initiatives
Issued By
NIA Republic of Korea and WeGo Technology
Standardization, testing and application scenario in C-V2X
Issued By
ITU and CAICT
Graphics Designing
Issued By
Fana Broadcasting
Health Information Technology Fundamentals
Skills
Cloud Computing
Oracle Cloud Infrastructure.
Digital Transformation
Digital Government, Smart City Initiatives, Citizen-centric Digital Transformation, C-V2X, E-Government Solutions.
Network Administration
CCNA, Fortinet (NSE1, NSE2, NSE3, NSE4), Cisco Security, Network Infrastructure Management, Network Monitoring, Troubleshooting, Performance Optimization, 5G.
Information Security
Windows Forensic Analysis, Cyber Security, End Point Security, Data Protection, Security Policies, Incident Response, Vulnerability Management.
System Administration
Windows Server 2019, Microsoft Exchange Server 2019, IT Portal Administration, System Performance, User Support, Hardware/Software Deployment, System Diagnostics.
Data Center Management
Regional Data Center Operations, Data Backup & Recovery, Data Integrity, Environmental Controls, Data Availability.
Project Management
Foundations of Project Management, Project Delivery, Strategic Planning, IT Project Coordination, Resource Allocation, Timeline Management.
General IT
IT Support, IT Solutions, IT Operations, IT Consulting, Graphics Designing, Health Information Technology.
Leadership & Management
Team Leadership, Department Coordination, Strategic Oversight, Cross-functional Collaboration, Problem-Solving.
References
Mr. Mesfin H/Giorgis
A.A City Administration Office of the Mayor, Phone: +251-910171176
Mr. Geremew Zeleke
Head of Ministry of Transport, Phone: +251-913113266
Mr. Abdi Tsegaye
Addis Ababa City Council, Phone: +251-983875858