Cognitive Abilities Experiment & Test Development
→
Summary
Final year project for Bachelor of Science in Psychology, involving the design and execution of a cognitive abilities experiment.
Sonny Doran
Customer Service & Operations Specialist
Corby, UK.About
Highly adaptable professional with 2 years of combined experience in high-volume hospitality, retail, and service environments, eager to leverage a Psychology background to drive customer satisfaction and operational efficiency. Proven ability to lead, manage demanding situations, and optimize processes, consistently delivering exceptional service and achieving organizational goals.
Work
The Merchant Of Venice
|Section Waiter
Leicester, Leicestershire, UK
→
Summary
Led front-of-house operations and section management in a fast-paced restaurant, optimizing workflow and enhancing customer experience.
Highlights
Spearheaded section-handling responsibilities during busy evenings, efficiently organizing coworker workloads to reduce drink and food delays and improve customer satisfaction.
Managed comprehensive Front of House duties, including welcoming guests, handling in-person and phone reservations, and ensuring seamless dining experiences.
Maintained operational excellence by meticulously restocking inventory, assisting kitchen staff, and upholding stringent safety and cleanliness standards across dining areas.
Proactively engaged with customers, gathering feedback and implementing service improvements to foster repeat business and enhance overall guest loyalty.
PurpleCloud
|Door to Door Fundraiser
Leicester, Leicestershire, UK
→
Summary
Executed daily fundraising campaigns across multiple regions, achieving specific targets while enhancing organizational image and team productivity.
Highlights
Consistently achieved preset fundraising goals by leveraging strong work ethic and effective communication across various towns and counties.
De-escalated challenging interactions with professionalism, preserving the organization's public image and fostering positive community relations.
Increased organizational awareness and accessibility by effectively communicating mission and online services to potential supporters.
Collaborated with colleagues to enhance teamwork, develop individual skillsets, and improve on-site productivity.
Morrisons PLC
|Sales Assistant
Corby, Northamptonshire, UK
→
Summary
Supported retail operations, managed stock, and delivered exceptional customer service following extensive training in a fast-paced environment.
Highlights
Completed 20+ hours of online training, mastering safety protocols, stock handling regulations, and retail best practices.
Developed proficiency in critical retail functions including stock replenishment, till operations, and customer interaction, ensuring efficient store performance.
Successfully de-escalated a challenging customer situation through effective communication, maintaining a safe and positive environment for staff and shoppers.
Managed financial responsibilities and checkout handling, contributing to accurate transactions and streamlined sales processes.
Education
De Montfort University
Leicester, England, UK
→
Bachelor of Science
Psychology
Grade: 2:2
Lodge Park Academy
Corby, Northamptonshire, UK
→
A-Levels
Psychology
Grade: A
Lodge Park Academy
Corby, Northamptonshire, UK
→
A-Levels
English Literature
Grade: A
Lodge Park Academy
Corby, Northamptonshire, UK
→
A-Levels
Business
Grade: Distinction*
Languages
English
Skills
Data Analysis & Management
Data Management, Data Entry, Data Collection, Researching.
Technical Proficiency
Computer Literacy, Till and Checkout Handling.
Customer Service & Sales
Customer Service, Customer Interaction, Customer Assistance, Sales Support, Conflict Resolution.
Operational Management
Stock Replenishment, Time Management, Workload Management, Process Improvement, Safety Procedures.
Communication & Interpersonal
Communication, Teamwork, Stakeholder Engagement, Active Listening.