Sri chandra sekhar Tammineedi
Customer Experience Specialist
Riga, LV.About
Highly motivated and detail-oriented Customer Experience Specialist with robust experience in multichannel support, adept at enhancing customer satisfaction and streamlining operations. Proven ability in communication, quality assurance, and peer guidance, driving continuous improvements and fostering team clarity to achieve superior service delivery.
Work
TELUS DIGITAL
|Customer Service Representative
Riga, Riga, Latvia
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Summary
Delivers comprehensive end-user and customer support across multiple channels, ensuring exceptional customer care and achieving key performance targets for client accounts.
Highlights
Provided multi-channel end-user and customer support (email, chat, click-to-call), significantly enhancing client satisfaction and service delivery.
Managed client accounts to deliver exceptional customer care, consistently meeting user satisfaction benchmarks for products and services.
Achieved and exceeded both project-specific and company-wide performance targets, contributing to overall operational success.
LUCKY STREAK STUDIOS
|Game Presenter
Riga, Riga, Latvia
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Summary
Engaged and entertained players through live-streamed Blackjack, Roulette, and Baccarat games, fostering an interactive and dynamic gaming experience.
Highlights
Conducted live-streamed casino games (Blackjack, Roulette, Baccarat) with expert knowledge, ensuring fair play and an engaging atmosphere.
Utilized strong communication skills to interact with a diverse player base, maintaining high levels of engagement and satisfaction.
Developed a distinctive "color commenter" style, enhancing game play and encouraging extended player participation.
ITN TICKETING SERVICES
|On-Call Airline Ticket Marketer
Riga, Riga, Latvia
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Summary
Managed comprehensive airline ticketing processes, from scheduling and customer communication to data entry, ensuring efficient and accurate service delivery.
Highlights
Coordinated flight schedules based on dynamic customer needs and flight availability, incorporating real-time weather conditions and itinerary adjustments.
Provided detailed information to customers regarding ticket pricing, flight schedules, and booking changes, resolving inquiries effectively.
Maintained accurate customer records and issued/updated tickets using a computer system, ensuring data integrity and operational efficiency.
Skills
Customer Service & Support
Multichannel Support, Customer Satisfaction, Quality Assurance, Case Handling, Inquiry Resolution, End-User Support.
Communication & Interpersonal
Strong Communication, Client Engagement, Player Engagement, Verbal Communication.
Team Leadership & Development
Mentoring, Coaching, Peer Guidance, Team Collaboration, Operational Improvements.
Software & Tools
Microsoft Office, Google Suite (Drive, Docs, Slides, Sheets, Meets, Trends), Monday, LeanKit, Microsoft Project, Computer Systems, Data Entry.
Operational Excellence
Performance Target Achievement, Process Optimization, Scheduling, Adaptability, Quality Focus.
Technical Skills
C++ (Beginner).