About
Dedicated professional with extensive experience in customer success, sales, and business development, consistently driving revenue growth and client satisfaction. Proven track record of increasing sales by up to 20% and successfully onboarding 8 new customers across various schemes. Seeking a dynamic role in Sales and Marketing or Customer Success to leverage strong relationship management, strategic planning, and digital marketing skills to achieve ambitious business objectives.
Work
Nairobi, Nairobi, Kenya
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Summary
Manages customer relationships and operational workflows for Hashting Solutions, driving client satisfaction, expanding market reach, and contributing to strategic business goals.
Highlights
Designed and implemented effective marketing campaigns using the Hashting platform, significantly enhancing client satisfaction and engagement.
Managed daily processing of client redemptions, ensuring 100% accuracy and timely payouts for high-value transactions.
Cultivated and maintained strong client relationships, increasing repeat business by an estimated 15% through proactive engagement and support.
Provided crucial operational support to directors, directly contributing to the achievement of key strategic objectives and improved efficiency.
Successfully secured a significant contract with Mbagathi County Hospital for a comprehensive Hospital Management and Sacco System, expanding market reach.
Acquired new Bulk SMS business from Bungoma County, effectively expanding the customer base and diversifying revenue streams.
Nairobi, Nairobi, Kenya
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Summary
Drove sales of ERP and IHMIS software as a Part-Time Sales Consultant, building client relationships and delivering compelling pitches for Hanmak Technologies.
Highlights
Developed and executed effective sales strategies for ERP and IHMIS software, achieving a notable increase in sales volume.
Cultivated robust client relationships, leading to a significant rise in referrals and repeat business opportunities.
Delivered compelling sales pitches to diverse clients, successfully closing deals and generating new revenue streams.
Nairobi, Nairobi, Kenya
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Summary
Conducted market research and developed sales approaches as a Business Development Executive at ZedAfrica Ltd, contributing to company growth and new product line expansion.
Highlights
Conducted in-depth market research for new product lines, successfully identifying potential opportunities and driving increased sales.
Collaborated effectively with team members to develop innovative sales approaches, enhancing market penetration and achieving business objectives.
Established and nurtured key business relationships, directly contributing to the overall growth and expansion of the company.
Nairobi, Nairobi, Kenya
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Summary
Managed sales and administration for Zali Systems, devising strategies to achieve targets, generate leads, and enhance customer satisfaction.
Highlights
Devised and implemented strategic sales initiatives, successfully achieving sales targets and significantly increasing market share.
Generated and qualified leads, effectively mapping potential customers and contributing to overall business growth.
Managed and continuously improved customer relationships, leading to an estimated 25% increase in customer satisfaction through proactive engagement.
Nairobi, Nairobi, Kenya
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Summary
Managed customer relationships and product introductions as a Sales Representative at Nyayo Tea Zones Development Corporation, driving sales growth.
Highlights
Established and maintained strong customer relationships, contributing to a significant increase in sales volume.
Successfully introduced 'Chabo Tea' to the market, increasing sales by 20% within the Nauru region and expanding market presence.
Nairobi, Nairobi, Kenya
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Summary
Provided financial advisory services at British American Insurance, identifying client objectives, recommending strategies, and onboarding new customers.
Highlights
Analyzed clients' investment objectives and risk profiles, providing tailored recommendations for suitable financial strategies.
Successfully onboarded 8 new customers to various education policies and saving schemes, expanding the client base and increasing policy uptake.
Education
Languages
English
Skills
Communication
Active Listening, Clear Articulation, Conflict Resolution, Client Engagement.
Interpersonal Skills
Empathy, Relationship Management, Stakeholder Management.
Product & Service Knowledge
In-Depth Understanding, Application Knowledge, Market Analysis.
Problem-Solving
Analytical Thinking, Resourcefulness, Troubleshooting, Strategic Planning.
Organizational Skills
Task Management, CRM Proficiency, Operational Efficiency.
Customer Focus & Advocacy
Customer Focus, Feedback Collection, Customer Retention, Upselling, Cross-Selling, Client Satisfaction.
Sales & Business Development
Sales Strategy, Strategic Management, Lead Generation, Market Share Growth, Distribution Analysis, Competitor Analysis, Sales Pitches, New Business Acquisition.
Leadership & Management
Supervisory Skills, Team Leadership, Performance Management.
Digital & Technical Proficiency
ICT Competence, Digital Marketing, Microsoft Excel, ERP Systems, IHMIS Software.
Adaptability
Flexibility, Continuous Learning, Market Responsiveness.
Teamwork
Collaboration, Cross-functional Collaboration, Team Contribution.
References
Charity Wainaina
Director, Hashting Solutions | Email: charity@hashting.com | Tel: 0770230576
Eugene Nyawara
Director, ZedAfrica Co. Ltd | Applewood Adams, 11th Floor | Email: hello@zedafrica.com | Tel: 0731809161
Charles Tanui
Technical Manager, Zali Systems | Email: kolagoa@gmail.com | Tel: 0721979962