About
Results-driven Fraud Analyst and Transaction Monitoring Officer with 2+ years of experience in fraud prevention, detection, and investigation within the banking sector. Leverages advanced analytical tools and data-driven techniques to identify suspicious transactions, mitigate financial crime risks, and ensure compliance with AML/CFT regulations. Committed to maintaining the integrity and security of financial systems through meticulous analysis and proactive risk management.
Work
UNITED BANK FOR AFRICA (UBA), CFC
|Fraud Analyst / Fraud Prevention Officer
Lagos, VI, Nigeria
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Summary
Currently serving as a Fraud Analyst, leveraging data analytics and regulatory compliance to detect, investigate, and prevent financial fraud within the banking sector.
Highlights
Salvaged millions of naira through proactive loss recovery efforts, significantly impacting financial integrity and mitigating projected losses.
Implemented real-time transaction monitoring and post-transaction analysis, proactively identifying suspicious activities to prevent financial fraud and account compromise.
Investigated and resolved numerous complex cases of potential fraud, money laundering, and account compromise, ensuring strict adherence to AML/CFT regulations.
Leveraged data analytics tools and pattern recognition techniques to identify emerging fraud trends, leading to the recommendation and implementation of proactive preventive measures.
Collaborated cross-functionally with Risk, Compliance, IT Security, and Legal teams to resolve confirmed fraud cases, strengthening control measures and mitigating future risks.
Executed comprehensive KYC and Enhanced Due Diligence (EDD) checks on high-risk accounts and customers, effectively mitigating regulatory and financial risks.
Developed and delivered training and awareness sessions to front-line staff, improving their proficiency in fraud prevention procedures and red flag identification.
Ensured strict adherence to critical regulatory frameworks (CBN, EFCC, NDIC) and internal audit standards, maintaining a high level of compliance and operational integrity.
UNITED BANK FOR AFRICA (UBA), CFC
|Customer Experience Expert
Lagos, VI, Nigeria
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Summary
Delivered exceptional customer service and managed inquiries, leveraging feedback to enhance satisfaction and support bank products and security initiatives.
Highlights
Delivered exceptional customer service, resolving complex inquiries and issues promptly to enhance customer satisfaction and loyalty.
Monitored and significantly improved key customer satisfaction metrics (NPS, CSAT) through data-driven feedback implementation and service enhancements.
Managed a high volume of diverse customer inquiries across transactions, accounts, and digital channels, maintaining a high level of professionalism and accuracy.
Provided accurate and proactive guidance to customers on bank products, fraud awareness, and account security, empowering customers and reducing potential risks.
Efficiently resolved escalated customer complaints, conducting root cause analysis to implement process improvements and prevent recurrence.
Consistently exceeded service performance targets, significantly contributing to overall contact center efficiency and organizational goals.
Volunteer
National Youth Service Corps (NYSC)
|Mathematics Tutor
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Summary
Provided mathematics instruction and academic support to senior secondary students, fostering engagement and academic development.
Highlights
Instructed over 100 senior secondary students in mathematics at Ora High School, fostering academic growth and improving comprehension of complex concepts.
Organized and led engaging math clinics and competitions for students, increasing participation by 30% and enhancing overall subject engagement.
Oko Community High School
|Volunteer Tutor
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Summary
Contributed as a volunteer tutor, supporting students' academic development in various subjects.
Highlights
Supported students' academic development as a volunteer tutor, enhancing their understanding and performance in various subjects.
Education
University of Ibadan (UI)
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B.Ed.
Mathematics/Physics
Languages
English
Certificates
Fraud Auditing and Investigation Certificate
Issued By
Udemy
CX Intelligence Course
Issued By
Chattermill
Customer Experience Course (CX Certificate)
Issued By
UBA
Trade Operations and Finance
Issued By
UBA Academy
English Speaking Proficiency (C1-C2)
Issued By
Emmersion Inc.
Building Your Personal Brand
Issued By
Nestlé Nesternship
Strategic Thinking Habit
Issued By
Soft Skills Training
Issued By
Jobberman/Coursera
Skills
Data Analysis
Accounting Tools, Statistical Analysis, Fraud Detection, Pattern Recognition.
Customer Satisfaction
CSAT, NPS, Customer Service, Issue Resolution.
Interpersonal & Communication Skills
Problem-Solving, Training & Development, Cross-functional Collaboration.
Risk Assessment
Fraud Prevention, AML/CFT Compliance, KYC, EDD, Regulatory Adherence, Financial Crime Risk Management.
Leadership & Team Management
Team Collaboration, Mentorship.