Stephen Kitheka Mwangangi

Led a technical support team, resolving complex hardware and software issues to ensure high client satisfaction and minimize downtime.

Implemented robust IT solutions, enhancing operational efficiency and streamlining processes across diverse client environments.

Demonstrated advanced expertise in IT security, Active Directory, Cloud Computing, MS Office 365, and MS SharePoint for comprehensive system management and support.

Collaborated effectively with cross-functional teams to execute IT projects and initiatives, ensuring seamless integration and successful delivery.

Managed IT projects from inception to completion, consistently ensuring timely delivery within budget constraints and scope.

Negotiated and administered vendor contracts, achieving cost-effective solutions and optimizing service level agreements.

Oversaw asset acquisition and disposal processes, maintaining 100% inventory integrity and optimizing asset lifecycle management.

Developed and implemented comprehensive disaster recovery plans, security policies, and backup strategies, safeguarding critical data and ensuring business continuity.

Led successful implementation of large-scale CCTV surveillance systems across multiple sites, including highways, offices, and factory plants (e.g., EA Portland Cement, Machakos, Vihiga Counties).

Implemented real-time system backup solutions for surveillance infrastructure, significantly enhancing data resilience and operational continuity.

Conducted comprehensive IT site assessments, translating client needs into tailored technology solutions and strategic recommendations.

Developed and executed detailed project plans, coordinating resources and activities to consistently meet critical milestones and deliverables.

Collaborated with cross-functional teams to manage project timelines and ensure successful, on-budget implementation of IT strategies.

Oversaw complex system integration projects, proactively troubleshooting issues and optimizing performance to elevate user experience and system reliability.

Developed and implemented IT strategies that optimized operations and supported organizational goals, enhancing overall efficiency.

Oversaw comprehensive IT infrastructure management, ensuring 99.9% system availability and reliability across the lodge operations.

Managed robust network security protocols, effectively protecting sensitive data from unauthorized access and potential breaches.

Trained and mentored junior IT staff on best practices and troubleshooting techniques, significantly enhancing team performance and skill development.

Maintained meticulous documentation of IT processes, configurations, and changes, ensuring compliance and facilitating knowledge sharing.

Managed a team of IT professionals, fostering optimal performance and smooth operations to deliver consistent technical support.

Negotiated contracts with vendors and suppliers, securing cost-effective solutions for IT needs and improving service quality by 15%.

Conducted regular security audits and implemented proactive measures to protect company data, reducing security vulnerabilities by 20%.

Successfully implemented an online payment system across five FOSA branches, increasing efficiency, reducing costs, improving controls, and expanding the customer base.

Directed a three-month conversion from a DOS-based database to a Microsoft SQL database, achieving an 80% improvement in performance, reliability, and efficiency.

Developed and deployed an enterprise-wide security structure policy, disaster recovery plan, and comprehensive backup strategy, ensuring robust data protection.

Spearheaded the implementation of new systems and technologies, improving overall efficiency and productivity for over 3,000 members.

Processed monthly payroll for over 3,000 members, including teachers, ensuring accuracy and timely disbursements.

Negotiated and managed contracts with IT vendors and suppliers, securing cost-effective solutions and optimizing service delivery.

Coordinated with external IT service providers to ensure seamless integration of services and support, enhancing system uptime and performance.

Arranged and oversaw upgrades to hardware and software, maintaining cutting-edge technological capabilities and system compatibility.

Provided Tier 1 support to over 200 global users, significantly improving issue resolution efficiency and user satisfaction.

Managed a helpdesk ticketing system, efficiently tracking and resolving user requests to meet service level agreements.

Diagnosed and resolved complex connectivity issues for networks, laptops, desktops, and printers, minimizing operational disruptions.

Collaborated with IT teams to implement system upgrades, enhancing operational performance and user experience across the organization.

Assisted in configuring and deploying over 50 new workstations, ensuring seamless integration and optimal functionality.

Developed and implemented comprehensive disaster recovery plans and backup strategies, significantly improving data protection and business continuity.

Installed and configured hardware and software to meet specific user needs and organizational specifications.

Regularly backed up servers to minimize data loss and ensure rapid recovery in case of system failures.