About
Highly detail-oriented professional with 8+ years of dynamic experience spanning security operations, customer service, logistics, and hospitality across Qatar, UAE, and Kenya. Proven expertise in managing complex CCTV, BMS, and Fire Panel systems, coupled with strong administrative coordination and cross-functional team leadership. Adept at crisis management, process optimization, and ensuring stringent compliance with safety protocols, consistently delivering high-impact operational efficiency and security integrity.
Work
The Gate Mall
|Control Room Operator (CCTV/BMS/Fire Panel)
Doha, Doha, Qatar
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Summary
Oversees 24/7 security operations, leveraging advanced CCTV, BMS, and Fire Panel systems to ensure safety, mitigate risks, and maintain compliance standards in a high-traffic retail environment.
Highlights
Led 24/7 comprehensive security operations, utilizing CCTV, BMS, and fire alarm systems to proactively identify and mitigate potential threats across a large commercial facility.
Performed daily equipment diagnostics and fault logging, collaborating with maintenance teams to achieve timely resolutions and ensure 99% operational uptime of critical security infrastructure.
Authored detailed incident reports and facilitated effective communication with local enforcement agencies, contributing to the successful resolution of security incidents and risk reduction.
Implemented and enforced stringent data security protocols, consistently meeting internal and external audit standards for sensitive security information and operational procedures.
Dubai International Airport
|Baggage Handler
Dubai, Dubai, United Arab Emirates
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Summary
Managed high-volume baggage processing and logistics at a major international airport, ensuring compliance with airline standards and contributing to efficient passenger services.
Highlights
Processed an average of 500+ pieces of luggage daily, adhering strictly to airline-specific standards for repacking, weighing, and secure wrapping, minimizing damage and delays.
Managed daily financial transactions, issuing accurate billing statements and verifying payment accuracy for baggage services, resulting in zero discrepancies over a 2-year period.
Optimized baggage handling workflows, reducing processing times by 15% and significantly improving on-time delivery rates and overall customer satisfaction.
Brechys Kitchen
|Commis Chef
Nairobi, Nairobi, Kenya
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Summary
Supported fast-paced kitchen operations, managing ingredient preparation, inventory, and ensuring strict adherence to hygiene and safety standards.
Highlights
Supported high-volume kitchen operations by preparing ingredients and managing inventory for over 50 unique menu items, ensuring consistent quality and operational efficiency.
Coordinated all stock deliveries and maintained meticulous records, reducing waste by 10% and ensuring optimal ingredient freshness and availability.
Rigorously enforced hygiene and safety regulations, consistently achieving 100% compliance with HACCP standards during all food preparation and storage activities.
Efex Logistics
|Inbound & Dispatch Clerk
Nairobi, Nairobi, Kenya
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Summary
Coordinated inbound logistics and optimized dispatch operations, ensuring efficient warehousing, accurate inventory management, and timely delivery of goods.
Highlights
Managed inbound logistics for 1000+ units monthly, ensuring accurate receipt, systematic storage, and serial organization of warehouse goods, reducing inventory discrepancies by 20%.
Optimized daily dispatch routes for 20+ deliveries, improving delivery efficiency by 10% and enhancing real-time tracking accuracy through continuous system updates.
Implemented new inventory tracking procedures that improved accuracy by 15% and reduced processing time for incoming shipments.
Early Star Caterers
|Head Waiter
Nairobi, Nairobi, Kenya
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Summary
Led event service teams and managed high-profile guest experiences, ensuring seamless event execution and exceptional customer satisfaction for catering operations.
Highlights
Directed event planning for 30+ major events annually, overseeing staff allocation for teams of 5-10, managing utensil inventory, and conducting comprehensive service protocol briefings.
Supervised meticulous table setups, maintained buffet presentations, and provided high-profile guest service, contributing to a 95% client satisfaction rate and successful event execution.
Trained and mentored junior staff on service excellence and operational procedures, enhancing team performance and ensuring consistent delivery of premium guest experiences.
Education
Alison (Online)
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Diploma
Customer Service
Alison (Online)
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Certificate
Hospitality Management
Alison (Online)
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Certificate
CCTV Operator Training
Westberg International
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Certification
First Aid, CPR & Fire Warden Training
Homeboyz Foundation
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Training
Digital Literacy Training
Langata Boys High School
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Kenya Certificate
Secondary Education
Languages
English
Swahili
Skills
Security Systems & Operations
CCTV Systems, BMS (Building Management Systems), Fire Panel Systems, IT Security, Data Security, Incident Reporting, Risk Mitigation, Safety Protocols, Audit Compliance.
Logistics & Operations Management
Logistics Software, Inbound Logistics, Dispatch Optimization, Inventory Management, Workflow Streamlining, Supply Chain Coordination, Equipment Diagnostics.
Customer Service & Client Relations
Customer Satisfaction, High-Profile Guest Service, Service Protocols, Multicultural Communication, Client Engagement.
Leadership & Team Management
Team Leadership, Staff Allocation, Training & Mentorship, Cross-functional Collaboration, Event Planning.
Operational Excellence
Crisis Management, Process Optimization, Compliance Management, Quality Assurance, Administrative Coordination.