Sujit Sahu

Senior IT Operations & Data Analytics Specialist
New Delhi, IN.

About

Highly accomplished IT Operations & Data Analytics Specialist with over a decade of experience at Paytm, driving application maintenance, data analysis, and campaign management. Proven expertise in optimizing system performance, automating reporting, and leveraging big data technologies (Hive, Hadoop, Spark-SQL) to deliver actionable insights and enhance business growth across various domains.

Work

Paytm (One97 Communication Ltd)
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Senior IT Operations & Analytics Specialist

Noida, Uttar Pradesh, India

Summary

Led IT operations and analytics for critical applications, ensuring system stability, optimizing data processes, and driving strategic campaign management.

Highlights

Managed and maintained IT applications across Linux, Hive, MySQL, PostgreSQL, NMS, and SNMP environments, ensuring high availability and performance.

Spearheaded campaign management for push, in-app, and emailer channels, contributing to business growth and user engagement.

Developed and automated HQL/MySQL queries to extract, analyze, and publish critical business reports, enhancing data-driven decision-making.

Designed and implemented interactive dashboards using Data Studio and Pulse for real-time monitoring of campaign performance and banner management.

Leveraged OTRS ticketing system for deployment and issue resolution, streamlining operational workflows and minimizing application errors.

Paytm (One97 Communication Ltd)
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Data Analyst & Campaign Manager, Personal Loan Growth

Noida, Uttar Pradesh, India

Summary

Drove business growth for personal loan products through in-depth data analysis, strategic campaign execution, and comprehensive reporting.

Highlights

Conducted detailed business growth analysis, identifying key trends and opportunities to optimize personal loan product performance.

Managed end-to-end campaign lifecycle (Push, In-App, Emailer), resulting in targeted customer engagement and increased loan applications.

Automated report generation using MySQL/HQL queries within internal development tools (Delheez), significantly reducing manual effort and improving reporting efficiency.

Created and maintained interactive dashboards in Data Studio and Pulse, providing stakeholders with clear insights into banner management and campaign effectiveness.

Extracted and processed large datasets using Big Query and HQL, supporting data-driven strategies for product development and marketing.

Paytm (One97 Communication Ltd)
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Data Analyst & Campaign Manager, Deals Growth

Noida, Uttar Pradesh, India

Summary

Optimized "Deals" section growth through data analysis, campaign creation, and performance tracking, enhancing user engagement and business outcomes.

Highlights

Performed business growth analysis for the "Deals" section, identifying actionable insights to drive user acquisition and revenue.

Executed and monitored multichannel campaigns (Push, In-App, Emailer) for deals, contributing to increased user participation and sales.

Prepared daily NM2 reports and utilized Google Analytics to track campaign performance, enabling timely adjustments and optimization.

Automated reporting processes with MySQL/HQL queries in internal tools (Delheez), improving data accuracy and report delivery speed.

Developed dashboards in Superset/Pulse for comprehensive visualization of banner management and campaign metrics.

Paytm (One97 Communication Ltd)
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NMS Engineer & Python Developer, EgL Team (Telco Engineering)

Noida, Uttar Pradesh, India

Summary

Developed and maintained Network Management System (NMS) applications, focusing on database design, GUI development, and robust server monitoring.

Highlights

Designed and implemented new database structures and built complex queries, reducing application errors and enhancing data integrity.

Developed new GUI functionalities using Python scripting, improving user experience and system manageability.

Configured and installed Nagios and OPENNMS for server monitoring, discovery, and alert systems, ensuring proactive issue detection.

Managed server additions, monitoring, configuration, and patch installations, maintaining system health and security.

Developed and implemented OTRS ticketing system API configurations, streamlining issue resolution and team communication for an 8-member team.

Paytm (One97 Communication Ltd)
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Team Lead, Catalog Operations

Noida, Uttar Pradesh, India

Summary

Led the Fashion Category Team, overseeing catalog operations, content refinement, and data management to enhance product visibility and minimize errors.

Highlights

Spearheaded the Fashion Category Team (apparel) as Team Lead, managing catalog operations and ensuring product data accuracy.

Implemented ETL processes with the DWH team for precall services across all operational circles, enhancing data flow efficiency.

Managed content refinement processes, including descriptions, pricing, images, and size charts, to improve product visibility and buyer engagement.

Coordinated with category and Business Development teams to minimize catalog errors and ensure adherence to guidelines.

Utilized MySQL and Ganges (Hive) for data extraction and reporting, supporting category requirements and team analysis.

Maintained quality reports and conducted data analysis for advanced cataloging initiatives.

Education

SRM University
Chennai, Tamil Nadu, India

Master of Computer Application (MCA)

Computer Application

Grade: 77.9%

Marwari College, Ranchi University
Ranchi, Jharkhand, India

Bachelor of Science (B.Sc.)

Mathematics

Grade: 53.58%

SS Memorial College Ranchi
Ranchi, Jharkhand, India

12th Standard

Grade: 54%

Jharkhand Board
Jharkhand, Jharkhand, India

10th Standard

Grade: 61.6%

Skills

Data & Analytics

Hive, Hadoop (HDFS, MapReduce, Pig, Sqoop, Spark-SQL), MySQL, PostgreSQL, Google Analytics, Data Studio, Superset, Pulse, Ganges, Data Analysis, Business Intelligence, ETL Processes, Reporting Automation, Dashboard Creation.

Programming & Scripting

Python, Shell Scripting, SQL, HTML, CSS, OOPS Concepts.

IT Operations & Monitoring

Linux, CentOS, Windows 10, NMS (Network Management System), SNMP, NAGIOS, OPENNMS, OTRS Ticketing System, Server Monitoring, Configuration Management, Patch Installation, Application Maintenance, Deployment.

Campaign Management

Push Notifications, In-App Messaging, Email Marketing, Campaign Strategy, Campaign Creation, Performance Tracking.

Leadership & Project Management

Team Leadership, Cross-functional Coordination, End-User Requirements Gathering, Technical Design, Software Methodologies, Problem Solving, Content Management.

Tools & Platforms

MS Office (Excel), Google Spreadsheets, Salesforce, Delheez.

Interests

Hobbies

Cooking, Listening to Music, Bike Riding, Traveling.

Projects

Network Management System (NMS) Development

Summary

Developed and maintained an in-house Network Management System (NMS) for One97 Communication Ltd, focusing on robust monitoring, configuration, and issue resolution for critical infrastructure.

Sujit Sahu