Network Management System (NMS) Development
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Summary
Developed and maintained an in-house Network Management System (NMS) for One97 Communication Ltd, focusing on robust monitoring, configuration, and issue resolution for critical infrastructure.
Highly accomplished IT Operations & Data Analytics Specialist with over a decade of experience at Paytm, driving application maintenance, data analysis, and campaign management. Proven expertise in optimizing system performance, automating reporting, and leveraging big data technologies (Hive, Hadoop, Spark-SQL) to deliver actionable insights and enhance business growth across various domains.
Senior IT Operations & Analytics Specialist
Noida, Uttar Pradesh, India
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Summary
Led IT operations and analytics for critical applications, ensuring system stability, optimizing data processes, and driving strategic campaign management.
Highlights
Managed and maintained IT applications across Linux, Hive, MySQL, PostgreSQL, NMS, and SNMP environments, ensuring high availability and performance.
Spearheaded campaign management for push, in-app, and emailer channels, contributing to business growth and user engagement.
Developed and automated HQL/MySQL queries to extract, analyze, and publish critical business reports, enhancing data-driven decision-making.
Designed and implemented interactive dashboards using Data Studio and Pulse for real-time monitoring of campaign performance and banner management.
Leveraged OTRS ticketing system for deployment and issue resolution, streamlining operational workflows and minimizing application errors.
Data Analyst & Campaign Manager, Personal Loan Growth
Noida, Uttar Pradesh, India
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Summary
Drove business growth for personal loan products through in-depth data analysis, strategic campaign execution, and comprehensive reporting.
Highlights
Conducted detailed business growth analysis, identifying key trends and opportunities to optimize personal loan product performance.
Managed end-to-end campaign lifecycle (Push, In-App, Emailer), resulting in targeted customer engagement and increased loan applications.
Automated report generation using MySQL/HQL queries within internal development tools (Delheez), significantly reducing manual effort and improving reporting efficiency.
Created and maintained interactive dashboards in Data Studio and Pulse, providing stakeholders with clear insights into banner management and campaign effectiveness.
Extracted and processed large datasets using Big Query and HQL, supporting data-driven strategies for product development and marketing.
Data Analyst & Campaign Manager, Deals Growth
Noida, Uttar Pradesh, India
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Summary
Optimized "Deals" section growth through data analysis, campaign creation, and performance tracking, enhancing user engagement and business outcomes.
Highlights
Performed business growth analysis for the "Deals" section, identifying actionable insights to drive user acquisition and revenue.
Executed and monitored multichannel campaigns (Push, In-App, Emailer) for deals, contributing to increased user participation and sales.
Prepared daily NM2 reports and utilized Google Analytics to track campaign performance, enabling timely adjustments and optimization.
Automated reporting processes with MySQL/HQL queries in internal tools (Delheez), improving data accuracy and report delivery speed.
Developed dashboards in Superset/Pulse for comprehensive visualization of banner management and campaign metrics.
NMS Engineer & Python Developer, EgL Team (Telco Engineering)
Noida, Uttar Pradesh, India
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Summary
Developed and maintained Network Management System (NMS) applications, focusing on database design, GUI development, and robust server monitoring.
Highlights
Designed and implemented new database structures and built complex queries, reducing application errors and enhancing data integrity.
Developed new GUI functionalities using Python scripting, improving user experience and system manageability.
Configured and installed Nagios and OPENNMS for server monitoring, discovery, and alert systems, ensuring proactive issue detection.
Managed server additions, monitoring, configuration, and patch installations, maintaining system health and security.
Developed and implemented OTRS ticketing system API configurations, streamlining issue resolution and team communication for an 8-member team.
Team Lead, Catalog Operations
Noida, Uttar Pradesh, India
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Summary
Led the Fashion Category Team, overseeing catalog operations, content refinement, and data management to enhance product visibility and minimize errors.
Highlights
Spearheaded the Fashion Category Team (apparel) as Team Lead, managing catalog operations and ensuring product data accuracy.
Implemented ETL processes with the DWH team for precall services across all operational circles, enhancing data flow efficiency.
Managed content refinement processes, including descriptions, pricing, images, and size charts, to improve product visibility and buyer engagement.
Coordinated with category and Business Development teams to minimize catalog errors and ensure adherence to guidelines.
Utilized MySQL and Ganges (Hive) for data extraction and reporting, supporting category requirements and team analysis.
Maintained quality reports and conducted data analysis for advanced cataloging initiatives.
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Master of Computer Application (MCA)
Computer Application
Grade: 77.9%
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Bachelor of Science (B.Sc.)
Mathematics
Grade: 53.58%
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12th Standard
Grade: 54%
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10th Standard
Grade: 61.6%
Hive, Hadoop (HDFS, MapReduce, Pig, Sqoop, Spark-SQL), MySQL, PostgreSQL, Google Analytics, Data Studio, Superset, Pulse, Ganges, Data Analysis, Business Intelligence, ETL Processes, Reporting Automation, Dashboard Creation.
Python, Shell Scripting, SQL, HTML, CSS, OOPS Concepts.
Linux, CentOS, Windows 10, NMS (Network Management System), SNMP, NAGIOS, OPENNMS, OTRS Ticketing System, Server Monitoring, Configuration Management, Patch Installation, Application Maintenance, Deployment.
Push Notifications, In-App Messaging, Email Marketing, Campaign Strategy, Campaign Creation, Performance Tracking.
Team Leadership, Cross-functional Coordination, End-User Requirements Gathering, Technical Design, Software Methodologies, Problem Solving, Content Management.
MS Office (Excel), Google Spreadsheets, Salesforce, Delheez.
Cooking, Listening to Music, Bike Riding, Traveling.
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Summary
Developed and maintained an in-house Network Management System (NMS) for One97 Communication Ltd, focusing on robust monitoring, configuration, and issue resolution for critical infrastructure.