SURAJ R

Owned product vision and led development of 50+ features, managing backlog and bi-weekly releases with a cross-functional team of 18+ (12 engineers, 2 designers, 2 PMs, 4 QA, 2 CS members).

Defined and executed B2B adoption strategy for schools and B2G pitches, securing government engagement in India and UAE.

Improved net activation by 40%+ through systematic onboarding redesigns and customer journey optimization.

Increased completion rates by 30%+ via proactive engagement flows and contextual help implementation.

Led customer research programs, conducting 100+ user interviews to identify high-value problems and feature opportunities.

Drove org-wide adoption of AI, deploying domain-specific AI workflows for Product (PRDs, research), Design (ideation), Engineering (Copilot, RAG apps), and Marketing (ad creatives, content generation).

Built custom tools including RAG apps (Pinecone), internal Chrome extensions, and knowledge-trained GPTs to institutionalize team learning and establish AI playbooks for faster iteration.

Managed stakeholder communication with leadership, sales, and customer success teams, providing roadmap clarity and product knowledge.

Led comprehensive design strategy and user experience development for the website, building and launching the initial version using Webflow.

Co-designed and implemented a webinar curriculum aligned with Global standards, integrating localized case studies and real-world problem scenarios.

Successfully launched the platform and presented Superr to 200+ educational institutions, engaging principals, teachers, and parents through strategic webinar outreach programs.

Directed creation of branded educational resources and marketing materials for school distribution and stakeholder engagement.

Created the first version of the design, setting the vision and handing it off to the design team.

Developed the initial website front-end in React/Next and handed it off to developers.

Established the comprehensive structure for paths, activities, skills, assessments, and courses within Strapi CMS.

Collaborated with developers to implement payments using Stripe and a social sharing feature, executing and launching the first product version to users within three weeks.

Led market study, competitor analysis, and defined requirements for the app, setting the design foundation with over 50 screens.

Coordinated cross-platform development (Android, iOS, Windows, Web) ensuring feature parity and technical feasibility for core parental control features, social chat tracking, and location monitoring.

Implemented a comprehensive analytics stack (Mixpanel, GA, UXCam, Retool) with custom event tracking and attribution.

Spearheaded CX integration strategy with Intercom, reducing support query volume by 25% through bot-based proactive assistance and page-based help.

Optimized searchability and visual content for help articles, improving user self-service and reducing support load.

Built automated customer communication flows for engagement, retention, and feature adoption.

Set up and operationalized CRM systems (Zoho), payment platforms (Stripe), and communication tools (Amazon SES).

Built driver-level network monitoring solutions, solving complex packet filtering challenges for real-time data accuracy.

Designed and developed the front-end of HelpAccess browser extension used by People with disabilities across Edge, Firefox, Opera, and Safari.

Initiated development of A11yWorks and TestAccess platform suite for comprehensive accessibility audit and compliance tools for enterprise customers.

Led competitive analysis and market research for B2B compliance tools, identifying key differentiation opportunities and managing product roadmap balancing compliance, user experience, and technical feasibility.

Implemented Crisp integration with Dialogflow bots for automated customer support and lead qualification.

Conducted extensive user research with the accessibility community (PWDs) to iterate product features and onboarding flows.

Built customer feedback loops using analytics and direct interviews to drive product iteration and feature prioritization.

Hired 3 remote Flutter interns and built the first version of Parentry, an app providing resources for parents, integrating Crisp bot with custom workflows for parenting queries.

Created comprehensive help documentation and user guides, significantly improving customer onboarding and product adoption.

Built and scaled the digital wedding invitation platform 'invyt' for weddings.

Raised investment and changed business model, rebranding to inviteforyou.com, and hired marketers and development interns.

Improved guest engagement by 2x and response speed by 10x for over 25,000 users.

Led product consulting for 5+ clients, converting business requirements into production-ready products.

Implemented HubSpot CRM and Tawk.to support integrations for customer management and communications.