TEBOGO LUCAS

Deployed and maintained Oracle Cloud infrastructure, including Proxmox, Netbird, Zitadel, and Nextcloud, ensuring robust, scalable operations.

Engineered and managed all share servers (SMB, NFS 4* CentOS9 with 800TB) and 10GB networks, enhancing data accessibility and network performance.

Implemented comprehensive fleet management solutions for Apple, Windows, and Linux devices using Apple Business Manager, Google Workspace, FleetDM, and Munki, streamlining device deployment and maintenance.

Developed and managed advanced monitoring (Grafana, Prometheus, Uptime-Kuma) and security tools (Wazuh) on Proxmox, improving system visibility and threat detection.

Orchestrated a post-production workflow from ingest to delivery, integrating Nextcloud, CentOS9 SMB/NFS, and Tdarr for automated distributed transcoding and media management.

Migrated, deployed, and maintained Oracle Cloud infrastructure, adhering to SLA requirements for optimal performance and reliability.

Managed domain and DNS configurations on Cloudflare and GoDaddy, ensuring continuous website availability and efficient traffic routing.

Configured and maintained monitoring for multiple sites, proactively identifying and resolving issues to minimize downtime.

Provided ongoing support for Nginx, WordPress, Botguard security, GitHub, Docker, Kubernetes, and Portainer stacks, ensuring secure and stable operations.

Resolved all end-user issues within the Learning Management System (LMS) user interface, ensuring seamless user experience.

Validated and clarified reported issues, accurately documenting reproduction steps for simple bugs to facilitate efficient escalation.

Maintained high efficiency and quality in support operations, consistently delivering timely and effective solutions to user inquiries.

Managed diverse crypto investments and validated NFT projects across Solana, Ethereum, Juno, Stargaze, and Polygon, demonstrating expertise in blockchain technologies.

Built and maintained scalable solutions on secure cloud platforms, ensuring robust and reliable infrastructure for various projects.

Developed and maintained multiple websites and IT infrastructures, including HomeandCloud.africa, CSRAdmin.com, and Artzcafe.co.za, showcasing comprehensive IT management skills.

Served as primary technical problem-solver, resolving intricate issues and collaborating with external vendors to deliver timely solutions, reducing resolution times.

Led ticket escalations and managed major incidents, ensuring swift resolutions and minimizing service disruptions across critical systems.

Oversaw server patching and orchestrated complex projects involving operating systems, storage, backups, firewalls, and office networks, enhancing infrastructure stability.

Managed diverse on-premises and SLA networks, configuring WAN and VLAN setups, demonstrating advanced networking expertise and ensuring high availability.

Successfully managed SLA clients, including major brands like Cashbuild and MultiChoice, delivering exceptional service and ensuring high client satisfaction across diverse industries.

Maintained and resolved issues across on-premises Exchange, Office 365, Azure AD, and Active Directory environments, demonstrating versatile technical proficiency.

Conducted site audits and delivered tailored solutions to key clients, including Convergence Partners and Comair, enhancing client satisfaction and system optimization.

Provided end-to-end support for users across desktops, laptops, and printer infrastructure, ensuring minimal downtime and high productivity.

Managed software licensing and created purchase requisitions, ensuring compliance with HR requirements and efficient resource allocation.

Led and mentored a team of support engineers, ensuring their success through guidance and motivation, and delivering efficient technical solutions.

Conducted hands-on support for a wide range of Mac devices (Macbooks, iPads, iPhones) and Windows operating systems, ensuring smooth operations for users.

Maintained Mac OS X environments (versions 10.4 to 10.6) and Windows operating systems, ensuring smooth operations for users.

Demonstrated expertise in hardware maintenance by testing and replacing components like hard drives, memory, and LCD screens on Mac devices.

Provided expert Internet Service Provider (ISP) support to international clients, ensuring seamless setup and connectivity.

Assisted users in configuring internet, software, modems, routers, and wireless connections, resolving technical issues promptly.

Managed customer billing inquiries and monitored orders using legacy systems (Hades and PIE), ensuring accurate record-keeping.

Configured email accounts and addressed technical issues on third-party software, enhancing user productivity.

Promoted from 1st to 2nd and 3rd line support, demonstrating rapid skill development and increased responsibility.

Installed and configured new hardware and software components, including printers, scanners, and hard drives, optimizing user experiences.

Assisted with Mac OS X Server configuration, facilitating seamless network integration for Mac clients.

Conducted troubleshooting and provided support for various software applications, resolving technical issues promptly.

Actively contributed to team development by providing training to fellow team members, enhancing overall team capabilities.

Played a pivotal role in daily, weekly, and monthly maintenance routines, including backups and software updates, safeguarding data integrity and system stability.

Managed inventory and organized stock efficiently, contributing to streamlined store operations and product accessibility.