Tembinkosi "Terra” Nyati

Business Development | Customer Experience | Project Management

About

Highly accomplished and results-driven professional with over 24 years of extensive experience across diverse industries including Healthcare, Construction, Automotive, and Retail. Proven expertise in Business Development, Customer Experience, and Project Management, consistently driving strategic growth, optimizing operations, and enhancing client relationships. A strategic leader with a track record of securing significant revenue increases, improving efficiency, and successfully managing complex projects from initiation to close-out. Adept at fostering high-performing teams, developing innovative solutions, and achieving impactful outcomes in dynamic environments.

Work

Mnotho/NMG Group
|

Project Manager

Summary

Currently leading comprehensive project lifecycle management, planning, and execution for Mnotho/NMG Group, overseeing budget, costs, and risk mitigation while coordinating teams and client communications.

Highlights

Initiated and defined project scopes, objectives, and deliverables, establishing clear roadmaps for successful execution.

Managed end-to-end project lifecycles, including strategic sourcing and appointment of subcontractors, ensuring alignment with project goals.

Oversaw comprehensive budget management and cost control, optimizing resource allocation to maintain financial efficiency.

Identified, assessed, and proactively mitigated project risks, ensuring continuity and minimizing potential disruptions.

Coordinated and motivated cross-functional project teams, fostering collaborative environments that drove efficient and timely project delivery.

SAOG
|

Project Manager

Summary

Managed comprehensive project lifecycles at SAOG, from initiation to close-out, ensuring efficient execution through diligent budget, risk, and team oversight.

Highlights

Led the overall project lifecycle from initiation to close-out, ensuring seamless execution and timely delivery.

Managed comprehensive project planning, including sourcing and appointing subcontractors, optimizing resource allocation.

Directed budget management, project costs, and expense control, maintaining financial discipline throughout projects.

Identified, assessed, and mitigated project risks, ensuring project continuity and minimizing potential disruptions.

Motivated and coordinated project teams to achieve efficient and timeous execution, fostering a high-performance culture.

Sanlam (Simeka Health)
|

Business Development Manager

Summary

As a Manco Team member, drove business development strategy, enhanced company value proposition, and expanded distribution channels to boost sales and client retention for Sanlam (Simeka Health).

Highlights

Developed and executed comprehensive business development strategies, achieving significant market penetration and growth for the business unit.

Enhanced company value proposition, leading to improved market positioning and competitive differentiation.

Established new distribution channels, significantly improving lead generation and sales pipeline effectiveness.

Led strategic partnership engagements, securing key alliances that expanded market reach and revenue opportunities.

Collaborated cross-functionally to develop and launch new products and services, aligning offerings with market demands and contributing to sustained business growth.

Proactive Health Solutions
|

Business Development Executive Manager

Summary

Spearheaded business development and customer relationship management, driving client acquisition, retention, and strategic growth as an Exco Team member at Proactive Health Solutions.

Highlights

Developed and executed comprehensive business development strategies, significantly increasing customer acquisition and retention rates.

Pioneered the development of new products and service offerings, directly responding to client demands and expanding market opportunities.

Managed annual business unit budgets, ensuring alignment with strategic business plans and achieving financial targets.

Directed Customer Relationship Management (CRM) initiatives, successfully curbing client attrition and safeguarding market share.

Led end-to-end tendering processes, including writing compelling business proposals, setting competitive pricing strategies, and delivering impactful sales presentations.

Europ Assistance
|

Business Development Manager

Summary

Led sales strategy and tender processes for Europ Assistance as an Exco Team member, driving customer acquisition and developing competitive proposals.

Highlights

Developed and executed sales strategies, significantly increasing customer acquisition rates for the organization.

Managed the full tender lifecycle, from opportunity identification to contract securing, ensuring compliance and timely, compelling value propositions.

Authored technical proposals that effectively articulated the company's value proposition, securing favorable client outcomes.

Collaborated closely with the finance department to develop competitive pricing models, enhancing bid success rates.

Delivered compelling presentations to prospective clients, securing new business through both solicited and unsolicited opportunities.

Proactive Health Solutions
|

Senior Manager Sales Marketing and Customer Relations

Summary

Oversaw Sales, Marketing, and CRM functions as an Exco Team invitee at Proactive Health Solutions, driving strategy, managing budgets, and enhancing client relations.

Highlights

Developed and executed strategic plans for Sales, Marketing, and CRM functions, driving significant departmental growth and market presence.

Managed annual business unit budgets, ensuring fiscal responsibility and optimal resource allocation.

Conducted impactful presentations to prospective clients, securing new business opportunities and fostering strong relationships.

Authored technical proposals that effectively articulated the company's solutions, leading to favorable client outcomes and increased sales.

Directed BEE strategy development and execution, ensuring the company achieved and maintained a Level 1 BB BEE contributor status.

Volkswagen
|

Sales Executive

Summary

Managed sales and client relationships for Volkswagen, driving new business acquisition and ensuring customer satisfaction.

Highlights

Successfully executed cold calling and prospecting strategies, generating a robust pipeline of new sales opportunities.

Managed end-to-end sales administration, ensuring accurate record-keeping and efficient deal closure.

Cultivated strong client relationships, leading to repeat business and positive referrals.

Achieved consistent sales targets through effective solutions selling and customer-centric approaches.

Edgars
|

Visual Merchandise Manager

Summary

Managed visual merchandising, seasonal layouts, and budget for Edgars, ensuring compliance and optimizing promotional impact.

Highlights

Designed and implemented seasonal visual merchandise layouts, enhancing store aesthetics and customer experience.

Monitored and enforced compliance with visual merchandising standards across multiple retail locations.

Managed promotional displays and campaigns, directly contributing to increased sales and brand visibility.

Oversaw departmental budgets, optimizing resource allocation for visual merchandising initiatives.

Streamlined operations management within the visual merchandising department, improving efficiency and workflow.

Volunteer

My Local Church
|

Deacon & Board Member

Summary

Serving as Deacon & Board Member for a local church, overseeing treasury, finance, infrastructure, and security management.

Highlights

Achieved an average of 20% year-on-year revenue growth, significantly boosting organizational financial capacity.

Reduced expenses by an initial 12% and a subsequent 5% average, optimizing financial tracking and resource allocation.

Implemented a cashflow threshold, leading to improved cashflow management and financial stability.

Maintained consistent year-on-year clean audits since 2021, demonstrating rigorous financial oversight.

Successfully project managed five cycles of building projects between 2021 and 2024, consistently delivering within time and budget.

Homeowners Association (HOA)
|

Deputy Chairman & Trustee

Summary

Served as Deputy Chairman & Trustee for the Homeowners Association for four terms, overseeing financial, safety, security, and infrastructure management.

Highlights

Improved levy collections, enhancing cash flow and financial stability for the association.

Reduced operational expenses by an average of 5%, improving financial efficiency.

Achieved consistent year-on-year clean audits throughout four terms, demonstrating strong fiscal governance.

Project managed the rebuilding of the estate post-storm, delivering restoration within a limited budget.

Implemented robust security processes and initiatives, significantly mitigating risks and enhancing overall safety.

Education

Simplilearn

Certificate

Project Management

Courses

Introduction to Agile

Scaled Agile Framework

Scrum

Agile Scrum Master

Scrum Master Roles and Responsibilities

Agile User Stories

Gordon's Institute of Business Science (GIBS)

Certificate

Business Administration

Courses

Business Economics

Project Management

Financial Management

Accounting

Creating and Developing a New Organisation

Marketing

Business Strategy and Stimulation

Information and Knowledge Management

Operations Management

Leadership and People Management

Growthlink

Certificate

Management

Courses

Conflict Management

Finance Management

Industrial Relations

Team Motivation

Role of a Junior Manager

Performance Management

Damelin

Certificate

Sales and Marketing

Courses

Marketing Principles

Marketing Strategy

Sales Planning

Sales Strategy

Eastern Cape Technikon (Walter Sisulu University)

Diploma

Building Science

Courses

Quantity Survey

Construction Management

Construction Technology

Construction Accounting

Pricing and Estimating

Structures and Concrete

Skills

Professional Skills

Strategic Thinking, Adaptability, Decisive Leadership, Interpersonal Skills, Customer Centricity, Business Acumen, Commercial Thinking, Financial Acumen.

Business Development

Strategy Development, Negotiation, Presentation, Solutions Selling, Contracting, Proposal Development, Growth Strategy, Pipeline Development.

Customer Experience/Relationship

Retention Strategy, Upselling, Customer Satisfaction, SLA Development, Reporting, Query Handling, CRM.

Marketing

Corporate Identity, Campaigns, Brand Awareness, Marketing Collateral, Marketing Strategy, Thought Leadership, Web Management.

Project Management

Stakeholder Management, Budget Management, Project Initiation, Project Planning, Project Execution, Project Monitoring and Control, Project Reporting, Project Close Out, Agile Scrum Master.

Leadership & Management

People Management, Skills Development, Recruitment, Culture Management, Team Management, Performance Management, Succession Planning.

Finance & Operations

Financial Management, Revenue Generation, Cashflow Management, Expense Management, Audit and Risk Management, Physical Infrastructure Security, Operational Management, Property Development.

Sales

Sales Consulting, Cold Calling, Prospecting, Administration, Relationship Management, Solutions Selling.

Visual Merchandising

Seasonal Layouts, Compliance Monitoring, Promotions Management, Operations Management.