Retail Sales Analytics Solution
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Summary
Developed an end-to-end sales analytics solution to address sales, customer, and inventory challenges, leveraging advanced data analysis and visualization techniques.
About
Highly accomplished Business Analyst and Data Analytics Specialist with over 7 years of experience in leveraging data-driven insights to optimize business processes and drive digital transformation. Proficient in SQL, Power BI, Python, and Excel, I excel at translating complex data into actionable strategies, enhancing stakeholder engagement, and implementing impactful process improvements. Proven ability to build dashboards, analyze trends, and deliver strategic recommendations that significantly improve decision-making and achieve organizational growth.
Work
iOPEX Technologies
|Executive/Senior Executive - Talent Development
Chennai, Tamil Nadu, India
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Summary
Led end-to-end Learning Management System (LMS) operations, optimizing user administration, course workflows, and analytics-driven reporting to enhance organizational performance.
Highlights
Managed comprehensive LMS operations, including user administration, course workflows, troubleshooting, and analytics-driven reporting, supporting effective talent development.
Partnered with diverse stakeholders to gather requirements, aligning initiatives with business goals and delivering actionable insights via Excel and PowerPoint, influencing strategic decisions.
Tracked and analyzed key performance indicators (KPIs), implementing data-driven improvements to optimize learning outcomes and enhance organizational performance.
Contributed to increased course completion rates and improved user engagement through optimized LMS workflows and proactive initiative management.
iOPEX Technologies
|Process Trainer
Chennai, Tamil Nadu, India
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Summary
Designed and delivered business-aligned training programs, leveraging data analysis and stakeholder collaboration to measure impact and drive continuous improvement.
Highlights
Designed and delivered business-aligned training programs, adapting content to evolving processes, tools, and stakeholder requirements, measurably impacting performance via KPIs and feedback.
Served as a Subject Matter Expert (SME) and training lead, ensuring compliance, facilitating comprehensive knowledge transfer, and monitoring team performance for continuous improvement.
Optimized LMS operations, including user administration, troubleshooting, and analytics-driven reporting, enhancing efficiency and user experience.
Collaborated effectively with stakeholders and clients to define KPIs, align requirements, and present actionable insights through Excel and PowerPoint.
Conducted in-depth data analysis to evaluate training and business performance, translating complex findings into strategic recommendations for senior stakeholders.
iOPEX Technologies
|Technical Support Engineer/Senior Technical Support Engineer
Chennai, Tamil Nadu, India
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Summary
Provided end-to-end technical and product support to global customers across multiple channels, ensuring timely issue resolution and high SLA compliance.
Highlights
Provided end-to-end technical and product support to global customers (US, Canada, Australia, New Zealand) via calls, chat, and email, resolving critical issues promptly.
Utilized Splunk and Salesforce to ensure timely issue resolution, track trends, and maintain strict Service Level Agreement (SLA) compliance.
Managed escalations and meticulously documented tickets, contributing to continuous process improvements and enhancing knowledge base resources.
Facilitated comprehensive knowledge transfer and provided team support, significantly enhancing service delivery and overall customer satisfaction.
Reduced average resolution time for customer issues by streamlining technical support processes and implementing knowledge management improvements.
Boosted SLA compliance and client satisfaction through proactive monitoring and robust reporting frameworks.
Quip Serve Private Limited
|Enterprise Support Engineer
Chennai, Tamil Nadu, India
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Summary
Delivered enterprise-level network support to international customers, managing critical network components, and analyzing incident data to optimize operations and ensure business continuity.
Highlights
Provided enterprise-level network support to international customers, troubleshooting complex WAN/LAN issues and managing firewalls (Sophos/Cyberoam, Mikrotik, Cisco), ensuring strict SLA compliance.
Configured and monitored critical network components, including DHCP servers, bandwidth managers, and last-mile devices, proactively identifying risks and escalating backbone issues to ensure business continuity.
Analyzed incident and performance data to detect patterns, generated KPI reports using Excel and PowerPoint, and recommended process improvements, enhancing operational efficiency.
Communicated complex technical updates and actionable insights to clients, aligning network operations with specific business requirements.
Boosted SLA compliance and client satisfaction through proactive monitoring, robust reporting frameworks, and effective stakeholder engagement.
Education
HCL GUVI
Chennai, Tamil Nadu, India
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Master's
Business Analytics & Digital Marketing
Sri Sairam Institute of Technology
Chennai, Tamil Nadu, India
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Bachelor of Engineering
Electronics & Communication Engineering
Languages
English
Skills
Data Analytics & Business Intelligence
Power BI, Tableau, Excel (Advanced, Macros, VBA), Reporting & Presentation (PowerPoint), Data Analytics, Data Visualization, Statistical Analysis, Exploratory Data Analysis (EDA), Dashboard Development, KPI Reporting.
Programming & Databases
SQL, Python (Pandas, NumPy, K-Means), Data Modeling, Database Management.
Business & Operations Management
Business Analysis, Requirement Gathering, Process Improvement, Workflow Optimization, Stakeholder Management, Client Management, LMS Administration, Training Design & Delivery, Technical Support, Troubleshooting, Customer Handling, SLA Compliance, Knowledge Transfer, Cross-functional Collaboration.
Projects
Zomato Order & Restaurant Analysis
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Summary
Created interactive Power BI dashboards to analyze restaurant and order data, providing insights into customer preferences, pricing impact, and demand forecasting.
Digital Marketing Campaign Optimization
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Summary
Analyzed digital marketing campaign data to identify gaps, optimize ad strategies, and improve ROI through comprehensive data analysis and dashboard development.
Netflix Content and User Engagement Analysis
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Summary
Analyzed Netflix content and user engagement data to identify trends in viewer behavior, content performance, and subscriptions, supporting content strategy and retention.