About
Highly accomplished and goal-oriented Senior System Administrator with over 8 years of progressive experience in system administration, network security, and IT operations. Proven expertise in managing complex IT infrastructures, implementing robust security protocols, and optimizing system performance. Possessing extensive certifications in leading cloud platforms (OCI, Azure, AWS) and cybersecurity, I am adept at leveraging cutting-edge technology to drive organizational efficiency and safeguard critical assets, seeking to contribute to an innovative IT environment.
Work
SIYAPATHA FINANCE PLC
|Senior Executive, System Administration
Colombo, Western Province, Sri Lanka
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Summary
Led comprehensive system administration functions, encompassing operating system management, network security, technical support, and disaster recovery planning to ensure robust IT infrastructure.
Highlights
Managed the full lifecycle of operating systems and software, ensuring optimal performance and stability for critical business operations.
Configured and maintained network equipment and implemented robust security measures, enhancing network integrity and data protection against evolving threats.
Delivered expert technical support, resolving complex end-user issues promptly to minimize downtime and maintain high levels of productivity.
Developed and enforced security protocols, safeguarding critical IT systems and sensitive data against cyber threats and ensuring confidentiality.
Orchestrated regular data backups and formulated comprehensive disaster recovery plans, ensuring business continuity and data resilience during unforeseen events.
Proactively monitored system performance and troubleshooted issues, optimizing operational efficiency and preventing outages across the IT landscape.
LB FINANCE PLC
|Executive, Networking & IT Operations
Colombo, Western Province, Sri Lanka
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Summary
Oversaw network and IT operations, providing critical technical support, system maintenance, and hardware/software troubleshooting to ensure seamless business functionality.
Highlights
Maintained high availability of computer systems, optimizing performance to maximize user productivity and operational efficiency.
Installed and configured diverse computer hardware, operating systems, and applications, ensuring seamless integration and functionality for over 100 users.
Provided multi-channel technical support (in-person, phone, remote desktop), resolving system and network issues for staff and clients, improving system uptime by 15%.
Diagnosed and resolved complex hardware and software faults across systems and networks, reducing mean time to resolution by 20%.
Managed user accounts and profiles, including password resets, ensuring secure and efficient access for all personnel.
Responded to IT service requests within defined SLAs, maintaining high levels of user satisfaction and minimizing operational disruptions.
METROPOLITAN OFFICE (PVT.) LTD
|Technical Officer - All in One Support (AIOS)
Colombo, Western Province, Sri Lanka
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Summary
Provided comprehensive technical support for a wide range of Canon products, Acer laptops, and Micromax mobile phones, and managed critical printing operations for governmental documents.
Highlights
Completed specialized training on Canon DreamLabo 5000 Series at CANON SINGAPORE PTE., enhancing expertise in advanced printing technology and support.
Managed all technical and network-related issues for a wide range of Canon products, including copiers, faxes, printers, and production machinery, ensuring continuous operation and minimal downtime.
Provided comprehensive technical support for Acer Laptops and Micromax Mobile Phones, resolving hardware and software issues for end-users.
Served as a technical officer for printing the annual budget statement for the Parliament of Sri Lanka, ensuring timely and accurate delivery of critical documents.
Contributed as a technical officer to the printing of high-stakes academic materials (O/Ls, A/Ls, semester papers) using the Oce ColorStream 3900 printer for the examination department.
Education
Wrexham Glyndŵr University
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BSc (Hons) Degree
Computing
Grade: Second-class lower division
Courses
21st-Century Computing
Network Management
IT Project Management
Distributed Data
Final Project
Sri Rahula Maha Vidyalaya. Angoda
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G.C.E Advanced Level Examination
General Studies
Grade: Z score .7139
Courses
Political Science
Buddhist Civilization
General English
Sinhala
Londontec City Campus
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LID Diploma (2 Years)
Computer System Engineering
Courses
Techniques and Concepts of Programming
Networking Technologies
Professional Development
Database Management
Managing of Security
IT Project Management
Intelligent Systems
Algorithms in Programming
Cloud Computing
Security in Networks
System Development with SDLC
Basics in Computing
Computing Mathematics
Advanced Concepts in Programming
Practical Computing Project
Vocational Training Center (Dehiwala)
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Diploma
Network Administration
Courses
Introduction to Network Devices
Network Troubleshooting
Common Network Issues
Common Network Security Issues
Common WAN Components and Issues
The OSI Networking Reference Model
The Transport Layer Plus ICMP
Basic Network Concepts
Network Cabling
Introduction to Wireless Network Standards
Introduction to Wired Network Standards
Server Administration
Esoft Metro Campus (Colombo 04)
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Diploma
Hardware Engineering
Courses
Identification & Installation of Computer Parts & Peripherals
Assembling PCs and System Configuration (Core i3, i5, i7, i9)
Installation & Troubleshooting of Client Operating Systems - Microsoft Windows 10
Software Installation & Troubleshooting
Chip Level Repairing of Components (Motherboard)
Software Installation and Upgrading
Troubleshooting
Repairing and Servicing of Laptops
Structured Cabling (Network Cabling)
ESOFT Metro Campus (Battaramulla)
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Diploma
English
Courses
English in Real Life Situations (Telephone Etiquette, Railway Station, Hotel Booking)
Sentence Patterns
Role-Plays
Group Discussions
Listening & Speaking
Language Games
Debates
Swiss Lanka Hotel School
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Certificate
Hotel Operations
Courses
Introduction to Hotel Operations
Food & Beverage
International Cookery and Culinary Arts
Front Office Operations and Services
Accommodation Operations and Services
Computer Technology
Ediriweera Sarachchandra Vidyalaya. Himbutana
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G.C.E Ordinary Level Examination
General Studies
Courses
Sinhala
English
Mathematics
Science
History
Civilization
Religion
IT
Art
Languages
Sinhala
English
Certificates
Volunteer
Young Entrepreneurs Club (Lontontec City Campus)
|Member
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Summary
Engaged with the Young Entrepreneurs Club, fostering entrepreneurial skills and participating in business-oriented initiatives.
Highlights
Contributed to entrepreneurial projects and discussions, developing business acumen.
Networked with peers and mentors, expanding knowledge in startup and business development.
Automobile Club (AAC)
|Committee Member
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Summary
Actively contributed to the Automobile Club, participating in and organizing various automotive-related events and initiatives.
Highlights
Participated in the planning and execution of club events and activities.
Supported community engagement and skill-sharing among members.
Vocational Training Center – Dehiwala
|Organizing Committee Member
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Summary
Contributed to the successful organization of the 'in Medica 2019' Health Exhibition, managing logistics and event coordination.
Highlights
Coordinated logistics and activities for the 'in Medica 2019' Health Exhibition, contributing to community health awareness.
Collaborated with team members to ensure smooth execution of event initiatives and stakeholder engagement.
Vocational Training Center
|Organizing Committee Member
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Summary
Participated in the organizing committee for the 'Serving Hearts' project, focusing on the renovation of De Soysa District Hospital.
Highlights
Assisted in planning and executing the 'Serving Hearts' project to renovate De Soysa District Hospital, improving patient facilities.
Managed resources and coordinated volunteer efforts to achieve project objectives.
Edireweera Sarachchandra Vidyalaya - Himbutana
|Treasurer & Drama Coordinator
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Summary
Held leadership roles within the Sinhala Literary & Debating Society, managing finances and coordinating drama activities.
Highlights
Served as Treasurer in 2010, managing society funds and financial records.
Coordinated drama productions in 2009, overseeing rehearsals and performances.
Acted as Committee Member from 2008, contributing to overall society activities and events.
Skills
System Administration
Operating System Management, Software Installation & Configuration, System Monitoring, Troubleshooting, Performance Optimization, IT Documentation, Compliance Management, Server Administration.
Network Management
Network Equipment Configuration, Network Security, Network Troubleshooting, Network Cabling, WAN/LAN Management, OSI Model, Wireless Network Standards, Network Devices.
Cybersecurity
Security Protocols, Disaster Recovery Planning, Data Backup Management, SIEM (Security Information and Event Management), SOAR (Security Orchestration, Automation, and Response), Cyber Threat Intelligence, Network Defense, Ethical Hacking Essentials, Network Security Specialist.
Cloud Computing
Oracle Cloud Infrastructure (OCI), Microsoft Azure, Amazon Web Services (AWS), Multi-Cloud Network Architecture, Cloud Security, Cloud AI, Cloud Data Management, Cloud Platform Identity & Security Management.
Technical Support
End-User Support, Hardware/Software Fault Diagnosis, Remote Desktop Support, Application Roll-out, User Account Management, SLA Adherence, Problem Resolution.
Hardware & Infrastructure
Computer Hardware Installation, Component Repair (Motherboard, Laptops), Structured Cabling, Electrical Safety Checks, PC Assembly & Configuration, Client Operating Systems (Windows 10).
Printing Technology
Canon DreamLabo 5000 Series, Oce ColorStream 3900, Copier/Fax/Printer Support, Production Machine Management.
Project Management
IT Project Management, SDLC (System Development Life Cycle), Team Collaboration, Stakeholder Management.
Interests
Automotive
Automobile Club.
Entrepreneurship
Young Entrepreneurs Club.
Cricket
U-12 Cricket, U-14 Cricket, Team Sports.
Literary & Debating
Sinhala Literary Society, Debating, Drama Coordination.
References
Mr. Gayan Abeygunawardhana
Senior Consultant and CEO at NextGen Campus, Tel: 0777225180
Mr. Ishara Dilhan Batuwita
National Manager - Security and Governance at LB Finance, Colombo 03, Tel: 0779631519
Mr. Chamara Nandika Perera
Consultant Trainer and Senior Lecturer at VTC Dehiwala, Tel: 0777911113