adidas
|Software Engineering Manager
Amsterdam, North Holland, Netherlands
Summary
Led a team of software engineers, overseeing the strategic development and maintenance of critical e-commerce APIs and customer-facing applications for global markets.
Highlights
Led the strategic support and maintenance of the adidas Order API, ensuring high availability and seamless functionality for agents across all global markets.
Architected and delivered a robust 3rd party authentication token validation service, enhancing security and integration capabilities for adidas platforms.
Successfully developed and deployed new Help Pages micro-applications for web and mobile, improving user experience and self-service options.
Drove the development and release of new cross-platform client applications (web, mobile, flagship, Confirmed APP), expanding adidas's digital reach.
Managed the adidas Order API, Chat & Chatbots, and Frontend Order Transparency, Self-Service modules (Claims, Returns, Exchanges), optimizing customer support workflows.
Directed software engineering efforts for the Post Sales Experience & Service domain, optimizing post-purchase customer journeys.
Mentored and developed intermediate engineers through pairing on complex projects and facilitating solution-focused discussions, fostering technical growth and problem-solving skills.
Supervised a team of software engineers, driving significant performance improvements and maximizing individual potential through strategic guidance and mentorship.
Guided cross-functional teams in implementing continuous delivery practices and executing robust DevOps operations, enhancing deployment efficiency and reliability.