Tim Brind

Recruited, mentored, and led teams of 8-12 consultants across the EMEA region, instilling a client-first mindset and collaborative culture to create performance-based solutions.

Spearheaded AI enablement as an internal point of contact, leading consulting and design CoEs with AI R&D, opportunity, and process mapping, and consulting clients on practical AI adoption.

Consulted senior leaders at global organizations (including HSBC, Fidelity International, MetLife, Mazda Europe, Heineken, Mercedes-Benz, Siemens AG, Amazon EU Operations) to co-create performance and learning strategies.

Delivered regular insights presentations to C-suite stakeholders, integrating market observations, qualitative feedback, and priority recommendations.

Designed a structured experimentation approach as a new go-to-market consulting offer, enabling market penetration at a lower price point.

Productized a consulting framework based on measurable outcomes, leveraging client KPIs for enhanced value.

Established voice-of-customer practices (interviews, surveys) to surface user needs, informing retention and advocacy tactics for automotive, retail, and financial services clients.

Led the design of Capgemini's flagship Cloud Computing learning experience, co-designing with client IT teams to develop dashboarding and reporting requirements.

Facilitated service-design sprints and strategic design workshops for HSBC, identifying gaps in existing learning offerings and prioritizing enhancements.

Conducted needs assessments, journey mapping, and wireframing for Fidelity International's talent development programs, contributing to the Brandon Hall Gold Award 2024.

Led human-centred design and rapid prototyping workshops, helping client teams develop and refine new service concepts.

Achieved Gross Margin (GM) of 70% with a team of 5 staff, generating $1 million USD in revenue.

Oversaw a client portfolio including Rolls-Royce, Siemens UK, Sage, and FedEx, ensuring projects consistently met scope, quality, and profitability targets.

Negotiated multi-year contracts and conducted quarterly business reviews with senior stakeholders to align priorities and address challenges.

Pioneered the development of Interactive Electronic Technical Manuals (IETMs), a new app-based commercial product supporting field remote technicians.

Established standardized review protocols and version control processes, resulting in clearer audit trails and faster time to delivery.

Managed the design and development of digital learning assets, ensuring high quality and alignment with client objectives.

Executed multiple on-site placements for key clients including Leonardo Helicopters, Bowman Radios, SEA, and BAE Systems.

Set up multimedia workstreams and document-management processes supporting over 200 users, improving collaboration and reducing errors.

Produced wiring-diagram graphics and technical documentation for clients including Leonardo, BAE Systems, and Bowman Electronics, meeting industry and regulatory requirements.

Provided desktop support and user-training for internal and client software tools, reducing downtime and enhancing end-user proficiency.

Authored user guides and 'how-to' documentation, streamlining onboarding for new team members and client staff.