AYODELE TIMOTHY TIMILEYIN
Customer Care Representative
Abeokuta, NG.About
Highly organized and results-driven Customer Care Representative with a proven track record in financial services, adept at managing client interactions, resolving issues efficiently, and maintaining strong customer relationships. Skilled in discreetly handling sensitive information, ensuring strict compliance with financial regulations and organizational policies. Thrives under pressure in fast-paced environments, consistently meeting performance targets and delivering high-quality service.
Work
Oxygen X Finance Company
|Contact Centre Agent
Abeokuta, Ogun State, Nigeria
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Summary
Managed inbound and outbound calls for overdue accounts, negotiating repayment plans and ensuring compliance with financial regulations to reduce delinquency rates.
Highlights
Managed a high volume of inbound and outbound calls, successfully negotiating timely repayments and significantly reducing delinquency rates for overdue accounts.
Consistently exceeded monthly collection targets through strategic persuasion and empathetic problem-solving, contributing directly to the company's financial health.
Accurately recorded all customer interactions and payment agreements within the CRM system, ensuring precise tracking and maintaining data integrity.
Ensured strict compliance with financial regulations and ethical collection practices while handling sensitive customer information with utmost professionalism and confidentiality.
Volunteer
The Ewaade Foundation
|Volunteer
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Summary
Contributed to community development initiatives by sourcing donations, raising awareness, and distributing essential resources to underprivileged communities.
Highlights
Collaborated within the media team to successfully source donations and raise awareness, significantly increasing support for underprivileged individuals.
Distributed essential educational materials and sanitary items, directly impacting numerous individuals and families in less privileged communities.
Supported key initiatives aimed at eradicating hunger, illiteracy, and unhealthy living conditions, contributing to enhanced community well-being and development.
Education
University of Ibadan
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Bachelor of Education
Chemistry Education
Languages
English
Certificates
Customer Obsession: Elevating Service Standards
Jobberman Soft Skills Training
Skills
Customer Service & Relations
Client Interaction, Issue Resolution, Customer Relationship Management, Active Listening, Empathy, Conflict Resolution.
Communication
Interpersonal Communication, Verbal Communication, Written Communication, Negotiation, Persuasion.
Financial Services Operations
Debt Collection, Repayment Plans, Delinquency Rate Reduction, Financial Regulations Compliance, Ethical Collection Practices, CRM Management.
Problem Solving & Adaptability
Problem-Solving Skills, Pressure Management, Time Management, Organizational Skills, Adaptability.
Data & Information Handling
Sensitive Information Handling, Confidentiality, Data Entry, Record Keeping, CRM Data Management.
Software Proficiency
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.