About
A highly accomplished Product Design Leader and Manager with over 20 years of experience, specializing in driving design strategy and innovation across agency, startup, and corporate environments. Proven expertise in transforming customer experiences, scaling user growth from 5 million to 26 million, and leading cross-functional teams to deliver high-impact digital products that generate significant operational savings and revenue growth, including a pivotal role in a company's successful acquisition by DKV Mobility in late 2023.
Work
Freelance
|Product Design Leader
Wicklow, Wicklow, Ireland
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Summary
Led all facets of a successful freelance product design operation, providing strategic design services to Easytrip and other SMEs, while demonstrating strong project management and delivery capabilities.
Highlights
Managed a successful freelance operation, delivering strategic design services to Easytrip and other SMEs.
Collaborated with Easytrip C-level executives to craft and execute a long-term design strategy and multi-service retailing system, shifting online customer interactions from 20% to 80% and reducing customer calls by 90%.
Spearheaded the launch of Easytrip's first native iOS and Android apps, achieving over 100,000 downloads and significantly increasing user engagement.
Drove Easytrip's design strategy, resulting in substantial operational savings, increased customer satisfaction, and playing a pivotal role in the company's acquisition by DKV Mobility in late 2023.
Paddy Power Betfair
|Product Design Manager
Clonskeagh, Dublin, Ireland
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Summary
Managed a team of design professionals across multiple cross-functional agile teams, leading the design function of over 20 professionals during a period of significant organizational change and a multi-billion-euro merger.
Highlights
Managed and mentored a team of design professionals across multiple cross-functional agile teams, leading the design function of over 20 professionals.
Navigated the design team through multiple organizational restructures and a multi-billion-euro merger, demonstrating exceptional adaptability and resilience.
Led an inexperienced team in reimagining retail shop screens for TV screen projects, showcasing flexibility and resourcefulness.
Enhanced professional development by actively pursuing opportunities to expand research and user testing knowledge with the in-house research team.
SkillPages
|Head of Product Design
Blackrock, Dublin, Ireland
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Summary
Effectively led and supervised the design department, collaborating with C-level executives to implement successful design strategies and oversee all design responsibilities for the company.
Highlights
Effectively led and supervised the design department, collaborating with C-level executives to implement successful design strategies and oversee all design responsibilities.
Successfully executed a platform overhaul at a high-growth social network, driving exponential user growth from 5 million to over 26 million users.
Amplified new user acquisition, user engagement, and content generation, leading to a yearly growth jump from 1 million to over 7 million users.
Lightbox
|Design Lead
Dublin City, Dublin, Ireland
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Summary
Directed design initiatives and provided creative leadership for key projects, ensuring alignment with client objectives and brand standards.
Highlights
Directed design initiatives and provided creative leadership for key projects, ensuring alignment with client objectives.
Mentored junior designers and fostered a collaborative environment, enhancing team capabilities and project delivery.
Managed client relationships and presented design concepts, securing approvals and ensuring project success.
Webmedia
|Senior Designer
Dublin City, Dublin, Ireland
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Summary
Executed advanced design projects and provided creative input as a Senior Designer, ensuring high-quality visual solutions and brand consistency.
Highlights
Designed and delivered high-quality visual solutions for a diverse range of clients, ensuring brand consistency and user engagement.
Collaborated with project managers and developers to integrate design seamlessly into web and digital platforms.
Contributed to concept development and ideation phases, bringing innovative design perspectives to projects.
Web I.T.
|Designer/Lead
Wexford, Wexford, Ireland
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Summary
Performed dual roles as a Designer and Lead, contributing to diverse design projects and guiding junior team members.
Highlights
Designed and developed web interfaces and digital assets, ensuring visual appeal and functional usability.
Provided guidance and oversight to junior designers, fostering skill development and project quality.
Collaborated with clients to understand project requirements and translate them into effective design solutions.
Datapac
|Designer
Wexford, Wexford, Ireland
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Summary
Contributed to design projects and supported creative initiatives, producing high-quality graphics and layouts for various media.
Highlights
Created visual designs for various digital and print media, adhering to brand guidelines and project specifications.
Supported senior designers in developing design concepts and preparing client presentations.
Utilized design software to produce high-quality graphics and layouts for marketing materials and web content.
Education
Arthouse
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Certificate
Website Development
SETU
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Certificate
Multimedia Applications Development
Awards
Overall Industry Recognition
Awarded By
Various Industry Bodies
Accumulated 19 awards and nominations throughout a distinguished career in product design and management.
Eircom Spider Awards
Awarded By
Eircom
Recipient of 5 Eircom Spider wins and 8 finalist nominations for excellence in digital innovation.
Digital Media Award
Awarded By
Digital Media Awards
Winner of 1 Digital Media Award and 1 finalist nomination.
Net Visionary Awards - Designer Excellence
Awarded By
Irish Internet Association
Finalist twice for Designer Excellence in the Net Visionary Awards.
SkillPages Best Design Award
Awarded By
Startup Awards
Finalist for Best Design at the Startup Awards.
Europa Awards Finalist
Awarded By
Europa Awards
Recognized as a finalist in the Europa Awards for innovation.
Skills
Leadership & Strategy
Leadership, Problem-Solving, Strategic Thinking, Adaptability, Product Management, Copywriting, Empathy.
Product Design & UX
Product Design, UX Research, Design Strategy, User Experience (UX), User Interface (UI), Information Architecture, Interaction Design.
Software & Tools
Figma, Photoshop, Illustrator, InDesign, The Affinity Suite, Webflow, CRM Systems, iOS App Design, Android App Design.
Interests
Creative & Technical Pursuits
Product Design, Tech, AI, Creative Writing, Photography, Reading, Vehicle Mechanics.