About
Human Resources Learning & Development professional with progressive, innovative experience in identifying and sourcing training solutions that support talent growth within corporate organizations. Highly analytical and results-oriented, with a strong background in customer support and quality assurance. Skilled at leveraging data analysis and customer support technologies to resolve complex issues, streamline processes, and deliver measurable improvements in service quality and operational efficiency. Dedicated to driving organizational success through proactive problem-solving, precise data management, and effective collaboration across teams.
Work
SIFAX GROUP
|Learning and Development Assistant
Lagos, Apapa, Nigeria
→
Nysc intern
Summary
My job is to provide administrative and operational support to the Learning and Development lead. Which includes smooth cordination of training programmes from vendor selection, training execution and record keeping while following the company’s talent development goals
Highlights
Training Coordination • Scheduling and organizing in house and external training programmes for members of the staff. • Prepare training materials, presentations, and resources where necessary to effect a successful training session. • Liaising with trainers, facilitators, and vendors to confirm logistics. • Tracking attendance and completion of training sessions.
Employee Support • Responding to staff enquires on training and development opportunities. • Supporting induction/orientation programmes for new employees. • Collecting and analyzing feedback from participants about training to improve future training sessions.
Ensuring compliance with internal training policies and external accreditation requirements from Industrial Training Funds.
Flour Mills of Nigeria plc
|Process Checker
Apapa Lagos, Lagos, Nigeria
→
Summary
Managed comprehensive quality assurance protocols for FAN products, ensuring compliance with company standards and contributing to product integrity and operational efficiency.
Highlights
Executed rigorous sample collection and preservation protocols, enhancing data accuracy and compliance with predetermined schedules.
Conducted bi-hourly and daily quality tests on FAN products, meticulously cumulating results to verify adherence to company-accepted standards and identify deviations.
Implemented corrective actions and process adjustments for products failing quality standards, proactively preventing non-compliant output.
Initiated and enforced production stoppage measures when persistent errors were identified, effectively safeguarding product quality and minimizing operational risks.
Maintained comprehensive daily records of all product test results, providing critical data for quality control analysis and continuous improvement initiatives.
Standard Profession Limited
|Customer Support Professional
Lagos, Lagos, Nigeria
→
Summary
Provided comprehensive customer support and strategic advice, focusing on issue resolution and service improvement to enhance client satisfaction.
Highlights
Consistently achieved over 90% of weekly and monthly customer satisfaction and service targets, significantly contributing to organizational objectives.
Analyzed customer issues and caller trends to identify key improvement areas, implementing proactive corrections that enhanced service delivery.
Spearheaded the digitalization of customer and client contract files, improving record-keeping efficiency and accessibility.
Efficiently responded to a high volume of customer inquiries across multiple channels, maintaining a positive attitude and focus on customer satisfaction.
Resolved errors encountered during the digitalization process, providing timely solutions that maintained data integrity and operational flow.
Virgin Marketing Limited
|Customer Service Representative
Lagos, Lagos, Nigeria
→
Summary
Managed diverse customer inquiries and complaints across multiple channels, providing technical support and collaborating cross-functionally to enhance service delivery.
Highlights
Achieved a consistent 98% customer satisfaction rate through effective communication and advanced problem-solving skills.
Managed a high volume of customer inquiries and complaints across diverse channels (email, phone, chat), ensuring timely and accurate resolutions.
Provided comprehensive technical support and troubleshooting, effectively resolving complex customer issues and enhancing user experience.
Utilized customer support software to meticulously create and manage support tickets, streamlining issue tracking and resolution processes.
Collaborated cross-functionally with other departments to expedite complex issue resolution, directly improving overall customer satisfaction and operational efficiency.
Volunteer
Cardiac Community
|Participant
→
Summary
Participated in WALK4PH 2019 to raise awareness of Pulmonary Hypertension.
Highlights
Contributed to raising awareness for Pulmonary Hypertension through active participation in WALK4PH 2019.
Education
Tai Solarin University of Education
→
BSc
Political Science
Yaba College of Technology
→
Diploma
Mass Communication
Languages
English
Yoruba
Skills
Customer Support & Operations
Customer Service, Technical Support, Troubleshooting, CRM Software, Ticket Management, Process Improvement, Customer Satisfaction, Call Center Operations, Digitalization.
Communication & Collaboration
Interpersonal Skills, Written Communication, Verbal Communication, Cross-functional Collaboration, Conflict Resolution, Teamwork.
Project & Product Management
Product Management, Project Coordination, UI/UX Principles, Virtual Assistance.
General Business Skills
Strategic Planning, Target Achievement, Problem Solving, Time Management, Leadership.
Data & Analysis
Analytical Thinking, Information Analysis, Record Keeping, Trend Analysis.
Process Checking
Quality Control, Product Testing, Compliance, Data Collection, Quality Standards, Defect Resolution, Process Optimization.
Software & Tools
Microsoft Office Suite, Google Workspace, Slack, Jira, Zendesk, CorelDRAW, TeamViewer.
Interests
Networking
Pitching ideas and meeting new people in various feeds.
Hobbies
Traveling, Reading, Footwear Making.
Professional Development
Networking, Personal Development, Learning New skills.