UCHE OGEDI
Data-Driven Professional | Customer Service & Logistics | Data Analytics
Benin City, NG.About
Highly analytical and results-driven professional with a Second Class Upper degree in Chemistry and over 2 years of experience spanning customer service, logistics, and data analytics. Adept at leveraging data insights to streamline operations, resolve complex issues, and enhance service delivery, with a commitment to operational excellence and integrity, particularly within banking environments.
Work
King of Kings Secondary School
|Teacher (NYSC)
Nigeria
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Summary
Designed and delivered engaging lesson plans, significantly boosting student reading comprehension and academic performance through individualized support and constructive feedback.
Highlights
Designed and delivered engaging lesson plans that improved student reading comprehension by 20% and boosted overall academic performance.
Mentored over 50 students through individualized support, providing constructive feedback that fostered academic and personal growth.
Implemented innovative teaching methodologies, resulting in a more interactive and effective learning environment for diverse student needs.
Larmda
|Data Analyst Intern
Remote, Virtual, Nigeria
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Summary
Performed comprehensive data cleaning and validation, created interactive dashboards, and identified actionable trends to support robust management decision-making.
Highlights
Performed rigorous data cleaning and validation, enhancing data accuracy by 25% and promoting robust management platforms.
Developed and implemented interactive dashboards to monitor key performance indicators (KPIs), enabling data-driven decisions for stakeholders.
Utilized advanced data visualization techniques to explain complex datasets, identifying actionable trends that led to 10% process optimization.
MyAfriMall Logistics
|Customer Service Representative
Asaba Branch, Delta State, Nigeria
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Summary
Managed end-to-end customer support for international shipping, resolving logistics delays and customs inquiries to ensure smooth service delivery and operational efficiency.
Highlights
Managed end-to-end customer support for international shipping, promptly resolving 95%+ of logistics delays and customs inquiries.
Utilized data insights to streamline tracking processes, improving service delivery timelines by 15% and enhancing customer satisfaction.
Coordinated seamlessly with international hubs, ensuring 100% accurate package handling and comprehensive documentation for shipments.
Nomagbon Pharmaceutical Limited
|Intern
Benin City, Edo State, Nigeria
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Summary
Performed chemical analysis of raw materials and calibrated sensitive laboratory equipment to ensure data accuracy and operational efficiency.
Highlights
Conducted precise chemical analysis of raw materials, ensuring quality control standards were met for pharmaceutical production.
Calibrated sensitive laboratory equipment, including pH meters, enhancing measurement accuracy by 15% and supporting reliable research.
Contributed to laboratory operations by maintaining equipment and adhering to strict safety protocols, ensuring a compliant work environment.
Tastee Meals Restaurant and Bar
|Customer Service Representative
Nigeria
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Summary
Managed customer orders and resolved complaints in a fast-paced environment, ensuring professional and timely service delivery.
Highlights
Attended to an average of 50+ customers daily, efficiently managing food and beverage orders in a fast-paced environment.
Resolved customer complaints and issues with a professional and timely approach, maintaining a high level of customer satisfaction.
Contributed to a positive dining experience by proactively addressing customer needs and ensuring service excellence.
Education
University of Benin (UNIBEN)
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Bachelor of Science (B.Sc.)
Chemistry
Grade: Second Class Upper Division
Certificates
Data Analytics Track (Africa Agility) #GirlsInTech9 Cohort
Issued By
Africa Agility
Health, Safety, and Environment (HSE 1, 2, & 3)
Skills
Service Management
Relationship Management, Service Recovery, Conflict Resolution, Customer Interaction, Customer Support, Logistics Support.
Technical Skills
MS Excel (Advanced), SQL, Power BI, Outlook, Data Modeling, MS Word, Data Visualization, Data Cleaning, Data Validation.