About
Highly dedicated and customer-focused professional with over 5 years of experience in delivering exceptional client support, driving lead conversion, and optimizing service delivery. Proven ability to provide accurate quotes, manage complex scheduling, and resolve customer issues effectively, ensuring high satisfaction and repeat business. Eager to leverage strong communication, problem-solving, and CRM proficiency as a Remote Customer Service Representative for Chem-Dry.
Work
Pan African Capital Foundation
|Monitoring & Evaluation Officer
Lagos, Lagos, Nigeria
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Summary
Oversaw project activities and outcomes, implementing robust monitoring frameworks and data-driven strategies to enhance project effectiveness and achieve strategic objectives.
Highlights
Tracked all project activities, expenditures, and milestones, achieving 95% alignment with project timelines and outputs.
Recommended and implemented robust monitoring frameworks, improving evaluation accuracy by 20%.
Developed comprehensive impact indicators, leading to actionable insights and a 15% improvement in project outcomes.
Provided timely feedback on project strategies and activities, facilitating data-driven decision-making.
Identified bottlenecks in project execution and proposed strategic solutions, increasing task efficiency by 25%.
Implemented a structured calendar management system, ensuring all project deadlines and stakeholder meetings were seamlessly scheduled, reducing missed deadlines by 30%.
Roots2Market
|Customer Monitoring & Evaluation Officer
Lagos, Lagos, Nigeria
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Summary
Managed customer interactions and administrative operations, ensuring high satisfaction and streamlining executive communications through proactive organization and support.
Highlights
Achieved a 97% customer satisfaction rating by providing effective phone and video call support.
Managed and organized customer records, implementing an improved documentation system that enhanced data accessibility by 40% and reduced processing errors by 35%.
Overhauled and maintained monthly event calendar scheduling, successfully organizing virtual and in-person meetings, improving operational efficiency and increasing stakeholder engagement by 20%.
Streamlined CEO's inbox and communications, improving workflow efficiency by up to 30% through proactive organization and attention to detail.
Technical Services and Equipment Solutions
|Customer Service Officer
Lagos, Lagos, Nigeria
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Summary
Provided direct customer support and managed service coordination, ensuring efficient resolution of inquiries and seamless scheduling for optimal client experience.
Highlights
Provided direct customer support, addressing inquiries and resolving service requests to ensure a positive client experience.
Managed service appointment scheduling and coordination with technical teams, optimizing resource allocation.
Maintained accurate customer records and updated service logs, contributing to streamlined operations.
Assisted customers with product information and troubleshooting, enhancing understanding and satisfaction.
Collaborated with internal teams to escalate and resolve complex customer issues efficiently.
Moove TV
|Customer Service Officer
Lagos, Lagos, Nigeria
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Summary
Enhanced client engagement and retention through strategic follow-up systems, product walkthroughs, and effective CRM management, driving significant conversion and activation rates.
Highlights
Designed and implemented a client follow-up system, increasing client conversion rates by 25% within six months.
Delivered exceptional customer service, resolving inquiries and issues for a diverse clientele and maintaining a 98% customer retention rate.
Conducted live product walkthroughs and guided customers through SaaS platform features, increasing activation rates by 20%.
Managed customer interactions using Zoho CRM, tracking engagement and identifying growth opportunities.
Future Concerns Nigeria Limited
|Project Associate
Lagos, Lagos, Nigeria
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Summary
Coordinated project execution, managed sales strategies, and streamlined administrative processes to ensure successful project completion and efficient documentation.
Highlights
Delivered consultative sales strategies, contributing to the successful completion of over 5 projects annually.
Drafted maintenance bids and vendor contracts, achieving 80% on-time project delivery.
Streamlined project execution strategies, increasing completion time by 98%.
Handled project calendar scheduling, ensuring 95% adherence to deadlines and reducing scheduling conflicts by 30%.
Managed project documentation, implementing a structured filing system that improved document retrieval efficiency by 40% and enhanced compliance tracking.
Education
University of Benin
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Bachelor of Arts
History and International Studies
Languages
English
Certificates
Advanced Data Analysis
Issued By
Pecuniary School
ALX Customer / Virtual Assistant Program
Issued By
ALX
Telemarketing Diploma
Issued By
USA
Certified Customer Service & Telesales Professional
Issued By
USA
Skills
Customer Service & Support
Inbound Call Handling, Customer Inquiries, Issue Resolution, Customer Satisfaction, Post-Service Follow-Up, Client-Centricity, Customer Retention, Service Information.
Sales & Lead Conversion
Lead Conversion, Service Quoting, Upselling, Service Recommendations, Consultative Sales, Client Conversion, Telesales.
Communication & Interpersonal
Communication, Active Listening, Problem-Solving, Emotional Intelligence, Articulate Communication, Stakeholder Engagement, Feedback Provision.
Tools & Systems
CRM (Zoho CRM), Calendar Management, Documentation Systems, Data Accessibility, Workflow Optimization, Virtual Assistant Tools.
Project & Administrative Management
Project Tracking, Scheduling, Deadline Adherence, Process Improvement, Data Analysis, Administrative Operations, Efficiency Optimization, Impact Indicators.