About
Highly motivated Automotive Sales Trainer with over 3 years of experience in automotive sales, banking, and fabrication industries, specializing in enhancing showroom performance through advanced training methodologies. Leveraging a Master's in Mechanical-Automobile Engineering and hands-on experience with premium brands like MG and Jeep, I excel at designing immersive learning experiences that drive customer satisfaction, improve conversion rates, and align sales teams with luxury brand standards. Proven ability to mentor new hires, optimize sales processes, and deliver measurable results in dynamic, customer-centric environments.
Work
Concept Motor Garage Pvt Ltd. for MG Motor & JEEP
|In-Dealer Trainer
Ahmedabad, Gujarat, India
→
Summary
Led comprehensive sales training and development initiatives for new hire trainees and relationship managers, significantly enhancing showroom performance and brand compliance for MG Motor and Jeep.
Highlights
Developed and delivered comprehensive training modules for New Hire Trainees (NHTs) on sales processes, product knowledge, and soft skills, ensuring alignment with MG Motor and Stellantis (Jeep) brand standards.
Designed and implemented empathy-based sales and upselling training modules for premium product lines, enhancing customer engagement and accessory sales.
Conducted live floor coaching and one-on-one development plans for Relationship Managers (RMs), directly improving customer satisfaction and test drive-to-booking conversion ratios.
Coordinated with OEM trainers and managed showroom compliance, ensuring adherence to brand standards during training audits and mystery shopping evaluations.
Generated weekly performance evaluation reports leveraging DMS data to track skill progression, RM effectiveness, and post-training impact for continuous improvement.
HDFC Bank Ltd.
|Assistant Manager
Ahmedabad, Gujarat, India
→
Summary
Managed virtual relationship banking for over 20,000 customers, delivering exceptional service and fostering strong client relationships while ensuring regulatory compliance.
Highlights
Managed virtual banking relationships for over 20,000 customers throughout tenure, ensuring regulatory compliance and enhancing bank's security measures.
Cultivated strong client rapport, leading to high customer satisfaction and repeat engagements, with many clients exclusively choosing personal services for their banking needs.
Delivered personalized financial solutions and proactive query resolution via video-call etiquette, consistently achieving exceptional client experiences.
Identified and capitalized on business value addition opportunities through customer interactions, recommending relevant banking products and services that met client needs.
Mentored newly hired staff on process adherence and advanced customer interaction techniques, contributing to team development and service quality.
Parmar Metals Pvt Ltd.
|Marketing & Sales Engineer
Rajkot, Gujarat, India
→
Summary
Drove client acquisition and revenue growth through strategic sales and technical consulting for sheet metal fabricated products, fostering long-term business relationships.
Highlights
Identified and onboarded new clients via IndiaMart, cultivating long-term relationships that resulted in repeat business and consistent revenue growth.
Interacted directly with customers to gather requirements, prepare competitive quotations, and resolve technical inquiries, ensuring high customer satisfaction.
Analyzed product designs and specifications to inform precise quotation generation and optimize production planning processes.
Negotiated and finalized customer quotations to secure orders, contributing to sales targets and business expansion.
Collaborated cross-functionally to ensure timely and efficient production of sheet metal fabricated products, leveraging technical expertise for accurate weight calculations and product analysis.
Awards
Customer Appreciation Topper
Awarded By
HDFC Bank
Recognized for consistently delivering exceptional customer experience and building strong client relationships throughout tenure in virtual relationship banking.
Quality Topper
Awarded By
HDFC Bank
Awarded for maintaining high-quality service standards and operational excellence in virtual relationship banking processes.
Languages
English
Hindi
Skills
Technical Training & Coaching
Sales Enablement, Product Training, Floor Coaching, OEM Process Training, SOP Implementation, CRM Tools (DMS).
Customer Experience
Customer Psychology, Customer Retention, Emotional Selling, Consultative Approach, Complaint Resolution, Grooming & Etiquette Training.
Communication & Leadership
Team Motivation, Voice Modulation, Presentation Skills, Training Delivery, Conflict Management, Assessment Planning.
Tools & Technology
MS Excel, MS PowerPoint, CRM/DMS Platforms.
Automotive Knowledge
Automobile Engineering, EV Architecture, IC Engine Systems.