Obehi Ukpebor

Leading a team of 6 product managers to sustain long-term ARR growth of the Infusion product line through increased user engagement and self-serve features that improve product implementation efficiency

Co-led a Customer Success (CS) team of 37 delivering value to 360+ cancer centers, reducing patient wait times by up to 50%, increasing access to treat over 30% more patients, and generating ~$400k annually in additional revenue for a mid-size infusion center (~$20k per infusion chair per year being added)

Managed $28m in ARR and secured over $3m in expansion and upsell ACV

Co-created and led a CS function of 30 to secure over $4m in expansion ACV, while maintaining over 100% net revenue retention, establishing CS as a core revenue stream for the business

Led deployment of ChurnZero (a CS management tool) to help the team relentlessly monitor & manage customer health in a proactive and scalable way, keeping churn <5%, and increasing productivity (ARR/FTE) by over 10%

Co-developed a virtual process-walkthrough framework that enabled the team to remotely conduct process diagnostics of customers' operations during COVID, identify root-causes hindering product performance, and help customers implement the process changes required to navigate through COVID

Led a team of 5 Product Implementation Managers to generate $3m in ARR at 1.5-2x the average speed, after establishing a highly collaborative process focused on maximizing growth and knowledge sharing

Led a team of 3 Product Managers developing process improvement initiatives and automated internal tools, scripts and recurring custom reports that improved the Product Implementation team's productivity by 20%

Partnered with engineering to build analytics & tools within the product that led to 3x user engagement in < 1 year

Implemented the product at 25 cancer centers, consistently achieving over 20% reduction in patient wait times

Partnered with customers and marketing to deliver 3 case studies, 2 webinars, and 2 user group conferences, boosting marketing collateral and improving knowledge transfer among customers and prospects

Supported quality operations in delivering quarterly firmware release projects for Oracle x86 Servers

Led a team of 3 software engineers creating and executing quality control test plans and test cases

Achieved 30% reduction in test cycle time over 3 quarters by implementing higher-quality test automation

Worked with 2 engineers to develop an auto-scheduling tool for test equipments in a semiconductor test facility

Developed a scheduling model and identified process-level improvements to reduce the furnaround time for completing jobs in the manufacturing line by 10%