Urwah Bokhari
Operations & Customer Service Professional
London, UK.About
Highly motivated professional with a Master's in Management and a proven background in operational supervision and customer service excellence. Adept at leading teams, streamlining processes, and enhancing service delivery in high-traffic environments. Committed to leveraging strong communication, time management, and coordination skills to drive efficiency and foster positive customer and team experiences.
Work
Kohinoor Palace
|Supervisor
Heathrow, England, UK
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Summary
Currently leading daily operations and staff performance in a high-traffic airport environment, ensuring exceptional customer service and operational efficiency.
Highlights
Directed daily operations and managed staff performance within a high-traffic airport environment, maintaining consistent service standards and smooth operational flow.
Optimized team scheduling and task delegation for a dynamic team, enhancing productivity and effectively resolving conflicts to maintain operational harmony.
Collaborated with management to identify and streamline service processes, contributing to improved overall efficiency and enhanced customer throughput.
Provided exceptional customer support, expertly handling special requests and maintaining a professional, friendly atmosphere for a diverse clientele.
KFC
|Customer Service Executive (CSE)
King's Cross, England, UK
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Summary
Delivered outstanding customer service and managed financial transactions in a fast-paced environment, contributing to team development and operational integrity.
Highlights
Delivered excellent customer service, effectively handling a high volume of inquiries and complaints to ensure positive customer experiences.
Maintained accurate cash transactions and financial records, ensuring precise reconciliation and minimizing discrepancies.
Played a key role in onboarding and training new staff, accelerating their integration and contributing to overall team productivity.
Promoted teamwork and fostered a positive work environment, enhancing team morale and collaborative efficiency.
Education
BPP University
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MS
Management
Gift University
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BBA (Hons)
Marketing
Skills
Software & Office Productivity
MS Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Email Management, Internet Navigation.
Communication & Interpersonal
Strong Communication Skills, Presentation Skills, Conflict Resolution, Customer Service, Client Relations.
Leadership & Teamwork
Team Leadership, Team Player, Staff Supervision, Task Delegation, Onboarding & Training, Team Collaboration.
Organizational & Operational
Time Management, Coordination, Detail-Oriented, Operational Efficiency, Process Improvement, Financial Record Keeping, Cash Handling.
Adaptability & Problem Solving
Adaptability, Problem Solving, Working Under Pressure, Meeting Deadlines, Taking on Challenges, Strategic Planning.