AJAO IFEOLUWA VICTORIA
Results-Driven Administrative Professional & Customer Service Expert
18 Gbemisola Street Ikeja,Nigeria, 101233, Lagos, NG.About
A results-driven and proactive administrative professional with extensive experience in office management, customer service, operations, and business development. Proven expertise in implementing health and safety policies, managing social media platforms, and advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Spreadsheets). Committed to delivering exceptional results, boosting customer satisfaction, and fostering effective team collaboration.
Work
Advans La Fayette MFB LTD
|Customer Service Officer
→
Summary
Managed inbound and outbound communications across diverse channels, including calls, emails, and social media platforms.
Highlights
Delivered exceptional customer service, consistently achieving first-contact resolution by accurately understanding customer needs.
Cultivated and nurtured strong customer relationships, significantly enhancing satisfaction and fostering customer loyalty.
Effectively resolved complex customer complaints and inquiries with empathy, leveraging deep product expertise to ensure efficient and satisfactory outcomes.
Sterling Bank
|Customer Care Representative
→
Summary
Addressed customer inquiries, provided solutions, and resolved issues promptly.
Highlights
Addressed a high volume of customer inquiries, providing prompt and effective solutions to resolve diverse issues.
Managed extensive outbound call campaigns, adhering to call center scripts to ensure consistent service delivery.
Successfully promoted product upgrades and new services to existing customers, directly contributing to business growth and revenue generation.
Ison xperience limited-MTN NG
|Customer Care Representative
→
Summary
Provided comprehensive customer support, focusing on service excellence and process improvement.
Highlights
Delivered outstanding customer support, consistently maintaining professionalism and a positive attitude to enhance customer experience.
Contributed valuable feedback to leadership, leading to enhancements in customer service processes and improvements in operational efficiency.
Demonstrated leadership by mentoring and guiding a team of junior customer service representatives, fostering their professional growth and promoting collaborative teamwork.
Consistently ensured high levels of customer satisfaction through prompt, professional, and effective support delivery.
Education
University of Ilorin
→
Bachelor of Science
Sociology
Languages
Yoruba
Native
English
Fluent
Certificates
Virtual Assistant
Ladies in Tech Africa
Issued By
Ladies in Tech Africa
Customer Care Representative (HMISY)
Issued By
iSON Xperiences
National Youth Service Corps Certificate
Issued By
National Youth Service Corps
Skills
Communication
Strong Communication, Active Listening, Interpersonal Skills.
Customer Service
Customer Service Excellence, Problem Solving, Customer Relationship Management.
Time Management
Time Management, Task Prioritization.
Teamwork
Team Collaboration, Mentorship.
Microsoft Office Suite
Word, Excel, PowerPoint, Spreadsheets.
Social Media Management
Social Media Strategy, Social Media Platforms.
References
Available upon request
References are available upon request.