Favour Excelent Jim-Odoi

Efficiently manage high-volume guest check-ins and check-outs using PMS (Guestline-Rezlnyx cloud), ensuring seamless transitions and accurate record-keeping for an average of 50+ guests daily, especially during late hours.

Handle all room and restaurant reservations across phone, email, and online platforms, optimizing booking processes and maximizing occupancy rates.

Promptly resolve guest inquiries and complaints with professionalism and empathy, maintaining high satisfaction scores and upholding hotel reputation, particularly when operating independently.

Process all payments, maintain meticulous billing records, and manage cash handling procedures with 100% accuracy, safeguarding financial integrity and preparing for night audit.

Coordinate daily with housekeeping and maintenance to ensure 50+ guest rooms consistently meet stringent quality and readiness standards, minimizing guest disruptions and ensuring smooth handovers.

Monitor front desk operations and guest information with strict adherence to security and confidentiality protocols, ensuring a safe and trustworthy environment during all shifts.

Organize event bookings and prepare conference suites, contributing to the successful execution of hotel events and client satisfaction.

Managed initial front desk operations, including guest check-ins, bookings, and room card preparation, contributing to efficient guest flow and satisfaction.

Executed full room turnovers for 10+ rooms daily, including cleaning, linen changes, and maintenance reporting, ensuring rooms met 4-star quality standards within strict timeframes.

Maintained high standards of cleanliness and hygiene across public spaces and restrooms, enhancing guest comfort and safety.

Supported restaurant operations by setting up for meal services, restocking inventory, and serving guests, directly contributing to positive dining experiences.

Assisted in event and sales operations, including preparing event materials, conducting hotel tours, and managing client inquiries, supporting successful event execution.

Contributed to kitchen operations through food preparation, stock organization, and strict adherence to hygiene standards, ensuring efficient service delivery.

Developed foundational skills in customer service, inter-departmental coordination, and operational efficiency through rotation across key hotel functions.