Vikrant Sanjay Chavan

Streamlined AML alert management processes, ensuring timely resolution and strict adherence to internal policies and regulatory standards.

Managed critical PFRDA-based alerts and submitted required certifications to the regulator, achieving 100% adherence to PFRDA guidelines.

Addressed complex AML/KYC inquiries from correspondent banks, fostering robust relationships and facilitating seamless international transactions.

Authored comprehensive Wolfsberg CBDDQ for the bank, enhancing global risk assessment frameworks and ensuring full compliance with international standards.

Provided strategic guidance and mentorship to the AML team, cultivating a high-performance culture focused on compliance and proactive risk management.

Led comprehensive AML Transaction Monitoring investigations, including advanced sanctions screening, to identify and mitigate high-risk financial crime activities.

Analyzed and resolved complex sanctions screening matches, significantly reducing false positives while ensuring strict adherence to global regulatory compliance.

Screened high-value accounts of Private Banking clients across Europe, ensuring rigorous adherence to international AML/KYC compliance frameworks and regulatory standards.

Collaborated cross-functionally with Relationship Managers to gather critical intelligence, enhancing due diligence processes and accurately assessing flagged transactions against global sanctions lists.

Authored high-quality case files with detailed narratives and actionable recommendations for STR filings, consistently achieving timely resolution within defined Service Level Agreements (SLAs).

Managed a high volume of inbound customer inquiries, resolving complex banking issues for existing clients.

Provided comprehensive support for everyday banking operations, including lost/stolen cards, internet banking, and digital wallet services, contributing to team performance tracking.

Served as a key Subject Matter Expert (SME) and Single Point of Contact (SPOC) for management, training newly recruited associates on Standard Operating Procedures (SOPs).

Monitored and evaluated team performance, providing constructive feedback to enhance service quality and operational efficiency.

Led collection efforts for outstanding debts, successfully recovering funds from defaulting customers.

Consistently exceeded team collection targets through strategic outbound calling campaigns, contributing significantly to revenue recovery.

Managed customer interactions via live chat, resolving inquiries and facilitating payment arrangements effectively.

Built sustainable relationships of trust through open and interactive communication, meeting personal and team sales targets and call handling quotas.

Cultivated robust business relationships with key current and potential clients, expanding the customer base and fostering long-term partnerships.

Executed targeted cold calling campaigns, successfully engaging potential clients across the USA to drive new business opportunities.

Delivered compelling sales presentations remotely, securing new customers while consistently upselling to existing clientele.

Represented the company at jewelry exhibitions, effectively promoting products and acquiring new buyers, contributing to market expansion.

Gained extensive field experience in the wholesale and retail markets of the United States, utilizing an active B1 Visa for international business development.

Conducted comprehensive desk research, cross-validating data from diverse sources including telephone interviews and web searches, to fulfill specific client requests.

Implemented rigorous quality control measures, eliminating errors and ensuring the delivery of highly accurate and reliable data to clients, enhancing data integrity.