CHILAKALAPUDI VINAY

Assessed and approved credit applications for a diverse portfolio of international parcel clients, meticulously analyzing financial data and credit history to ensure compliance and mitigate risk.

Managed and monitored outstanding accounts, implementing proactive follow-up strategies on overdue invoices that led to improved collection rates.

Collaborated cross-functionally with billing and accounts receivable teams to efficiently reconcile discrepancies and resolve complex client disputes, enhancing financial accuracy.

Operated within a high-volume international voice process, consistently maintaining service level agreements while addressing client inquiries related to credit and payments.

Provided comprehensive customer support, resolving a high volume of complex inquiries daily, leveraging analytical skills to deliver effective solutions and enhance customer satisfaction.

Streamlined documentation processes and accurately identified discrepancies, ensuring precise record-keeping and prompt resolution of customer-related issues.

Promoted to Trainer within one year, recognized for exceptional performance in customer support and a proactive approach to team development.

Designed and delivered engaging training programs (classroom, on-the-job, web-based) for new customer support hires, significantly improving their understanding of processes and service quality.

Monitored and evaluated trainee progress, providing tailored support and feedback that contributed to a more efficient and capable customer service team.