About

A highly motivated and adaptable graduate with a robust foundation in data analysis, customer relationship management, and technical tools including Microsoft Excel, SQL, Power BI, and CRM platforms. Proven ability to synthesize complex information, resolve client issues efficiently, and support data-driven strategies. Eager to leverage analytical acumen and customer-centric communication to contribute effectively in an entry-level Data Analyst role, driving informed decision-making and operational efficiency.

CHIKWENDU EBUKA STEPHEN

Aspiring Data Analyst | Customer Insights Specialist
Owerri, NG.

Education

Imo State University

Bachelor of Science (B.S.C.)

Science

Saint Mary's Seminary, Umuowa

Senior School Certificate Examination (SSCE)

General Studies

Languages

English

Fluent

Certificates

Microsoft Excel Proficiency

Issued By

Various Issuers

Power BI Data Analysis & Modeling

Issued By

Various Issuers

Sales Data Analysis

Issued By

Various Issuers

Data Visualization

Issued By

Various Issuers

Data Cleaning and Preparation

Issued By

Various Issuers

Customer Service Fundamentals

Issued By

Various Issuers

Excel Skills for Business Specialization

Issued By

Various Issuers

Microsoft Certified: Power BI Data Analyst Associate (PL-300)

Issued By

Microsoft

HubSpot CRM Certification

Issued By

HubSpot

Skills

Data Analysis & Tools

Microsoft Excel, Power BI, Google Sheets, SQL, Data Cleaning, Data Entry, Pivot Tables, VLOOKUP, Charts, DAX, Data Modeling, Sales Data Analysis, Data Visualization.

Business Intelligence

Power BI Dashboards, Reporting, Customer Insights, Trend Analysis.

CRM & Support

HubSpot, Zoho CRM, Salesforce (Basic), Ticket Management, Issue Resolution, Customer Service, Help Desk Support.

Project Management

Asana, Trello, ClickUp, Task Delegation, Deadline Management.

Communication & Collaboration

Written Communication, Verbal Communication, Empathetic Communication, Cross-functional Collaboration, Stakeholder Presentation, Data Storytelling, Microsoft Teams, Slack, Google Calendar.

Attention to Detail

Accuracy, Quality Assurance, Data Integrity.

Projects

Customer Insights Analyst - Capstone Project

Summary

Led a team in analyzing student service feedback data to improve university support services, culminating in a final presentation of actionable insights.

References

References

Available upon request