Xavier Francia

Coordinated efficient handling and movement of high-volume merchandise, ensuring timely staging and transport of products to final storage locations.

Streamlined packing and labeling processes for outbound shipments, contributing to 99% accuracy in order fulfillment and timely customer deliveries.

Optimized warehouse layout and organization, improving inventory retrieval efficiency by an estimated 15% and reducing search times.

Maintained precise inventory control and production data using Warehouse Management Systems (WMS) and scanner guns, ensuring real-time accuracy for over 10,000 SKUs.

Implemented and enforced strict safety and cleanliness protocols, resulting in a zero-incident rate and enhanced operational productivity across the warehouse.

Engaged diverse customers to effectively determine needs and recommend optimal solutions, achieving a consistent 90%+ customer satisfaction rating.

Managed and meticulously documented customer interactions, requests, and resolutions within CRM, ensuring accurate historical data for over 50 daily contacts.

Delivered prompt and knowledgeable service, resolving 95% of routine inquiries and complaints on the first contact, significantly improving customer experience.

Leveraged active listening and product expertise to identify customer needs, successfully recommending tailored products and services that drove cross-sell opportunities.

Processed an average of 150+ new loans and complex transactions daily with 99.8% accuracy, ensuring compliance with financial regulations.

Conducted in-depth research on complex transaction inquiries from business partners, resolving discrepancies and ensuring data integrity for critical financial operations.

Identified and implemented process improvements that reduced operational inefficiencies by 10%, enhancing overall company quality and performance.

Reduced process lags by streamlining workflows and trained 5+ team members on best practices, improving departmental efficiency and compliance.

Executed and optimized operational responsibilities to promote seamless delivery of services for high-volume activities requiring interaction with internal market and credit partners.

Executed diverse digital media projects, including photo and video editing, alongside managing administrative tasks and client communications for 10+ clients.

Drove business development by nurturing prospect relationships and identifying new sales opportunities, contributing to client acquisition and revenue growth.

Managed sensitive client inquiries and complaints with professionalism, maintaining high client satisfaction and protecting brand reputation.

Responded to phone calls and emails with information, resulting in efficient business correspondence and streamlined client communication.

Developed and proposed strategic solutions for clients focused on improving operational efficiency, reducing costs, and increasing profitability.

Conducted comprehensive risk assessments on 500+ new and existing accounts monthly, ensuring KYC compliance and mitigating potential financial threats.

Presented detailed risk exposure reports and strategic recommendations to senior executives and the Board, influencing key risk management decisions.

Analyzed complex risk management database reports, identifying and preventing over $1M in potential fraud and ensuring regulatory compliance.

Assessed credit portfolios to identify high-risk factors, implementing targeted strategies that reduced delinquency rates by 15%.

Developed and implemented advanced reporting strategies that enhanced credit risk visibility by 20%, leading to more informed decision-making.

Led the implementation of data analytics initiatives for risk reporting, identifying key requirements and driving continuous improvement in risk monitoring processes.

Facilitated seamless network service upgrades and transfers for 100+ customers monthly, consistently achieving high customer satisfaction scores.

Resolved complex customer inquiries and issues, maintaining a 90% first-call resolution rate and strengthening customer relations.

Consistently exceeded key performance indicators (KPIs) by 10-15% through strict adherence to company policies and procedures.

Provided tailored solutions to new and returning customers through empathetic listening, contributing to a 20% increase in customer retention.

Collaborated with internal sales teams to identify customer needs and cross-sell opportunities, contributing to a 5% increase in additional service subscriptions.