MERYEM YAQOUB
Client Relationship & Commercial Sales Professional
Casablanca, MA.About
Dynamic Client Relationship and Commercial Sales Professional with 3 years of experience in banking and sales, adept at optimizing client satisfaction through personalized, strategic approaches. Consistently exceeds commercial objectives, leveraging strong interpersonal skills and a collaborative spirit to drive business success and foster lasting client relationships.
Work
Casablanca, Grand Casablanca-Settat, Morocco
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Summary
Currently managing a diverse client portfolio at Attijariwafa Bank, driving client satisfaction and achieving commercial objectives through strategic financial solutions.
Highlights
Cultivated strong client relationships through transparent and effective communication, fostering trust and ensuring high satisfaction levels.
Provided personalized financial guidance and tailored solutions, effectively addressing diverse client needs and enhancing their financial well-being.
Consistently exceeded commercial sales targets by proactively identifying and capitalizing on new business opportunities within the client portfolio.
DIWAN LIVRE
|Commercial Sales Representative
Not provided, Not provided, Morocco
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Summary
Drove sales and expanded market reach for Diwan Livre by implementing targeted prospecting strategies and cultivating strong B2B and B2C client relationships.
Highlights
Implemented targeted prospecting campaigns across B2B and B2C segments (bookstores, schools, businesses), significantly increasing market visibility and driving sales growth.
Managed comprehensive client relationships through regular follow-up, ensuring high retention rates and effectively resolving inquiries to build lasting trust and loyalty.
Successfully developed and maintained a robust B2B and B2C client portfolio, fostering loyalty through personalized follow-up and strategic engagement.
Not provided, Not provided, Morocco
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Summary
Managed client interactions and drove sales of banking products at BMCI Bank, focusing on client satisfaction and portfolio expansion.
Highlights
Provided exceptional front-line client service, guiding customers through banking processes and ensuring a seamless, professional experience.
Coordinated targeted prospecting initiatives to expand the high-value client portfolio, contributing to strategic growth objectives.
Successfully negotiated and sold diverse banking products, consistently meeting or exceeding commercial targets set by the agency.
Education
ISTA HAY HASSANI 1
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Specialized Technician Diploma
Business Management
LYCÉE HOMMAN EL FATOUAKI
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High School Diploma (Baccalauréat)
Physical and Chemical Sciences
Languages
English
French
Skills
Soft Skills
Teamwork, Adaptability, Flexibility, Organization, Client Relationship Management, Strategic Planning, Problem-Solving, Communication.
Software
Canva, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Commercial & Banking Skills
Client Portfolio Management, Sales & Negotiation, Prospecting, Financial Product Sales, Customer Service, Market Visibility, B2B Sales, B2C Sales, Client Retention, Commercial Objectives Achievement.
Interests
Hobbies
Cooking, Music, Quad Biking.