HAMMED, Yakub Korede
Airline Duty Officer
Ikoyi, NG.About
Dedicated and results-oriented Airline Duty Officer with over three years of experience ensuring seamless airport operations and exceptional customer service. Proven ability to manage flight schedules, optimize resource utilization, and enhance passenger experience while adhering to stringent safety and regulatory standards. Seeking to leverage expertise in flight management, technical systems, and team leadership to contribute to a dynamic airline team's operational excellence and passenger satisfaction.
Work
GreenAfrica Airways
|Duty Officer
Ibadan Airport, Oyo State, Nigeria
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Summary
Managed comprehensive airport operations, ensuring seamless flight management, superior customer service, and strict regulatory compliance for a dynamic airline.
Highlights
Streamlined check-in and gate/boarding procedures, ensuring 100% compliance with Green Africa's guidelines and safety standards, which contributed to consistent on-time flight departures.
Resolved complex passenger issues and inquiries efficiently, leveraging strong problem-solving skills to enhance customer satisfaction and minimize operational delays.
Managed reservations, ticketing, and ancillary services (excess luggage, upgrades) to optimize customer interactions and drive potential sales outcomes, contributing to revenue growth.
Coordinated effectively with ground staff and third-party vendors for safe, on-time aircraft turnarounds, and compiled detailed station handling reports for management decision-making.
Distinct Star Schools
|Administrative Officer
Magodo Phase 1-Isheri, Lagos, Nigeria
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Summary
Provided comprehensive administrative and clerical support, ensuring efficient office operations and effective communication within an educational institution.
Highlights
Managed complex calendar schedules, travel arrangements, and meeting logistics for management, ensuring seamless coordination and efficient use of executive time.
Streamlined office operations by efficiently handling administrative and clerical tasks, including organizing and updating company records with a focus on data confidentiality and security.
Served as the primary point of contact for all phone inquiries and complaints, resolving issues courteously and professionally to maintain positive stakeholder relations.
Education
Lead City University
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Bachelor of Education
Economics Education
Languages
English
Certificates
Management Strategies for People & Resources
Issued By
Unknown
Computer Operation
Issued By
Unknown
Skills
Airport Operations
Airport Procedures, Regulations, Standards.
Flight Management
Flight Schedules, Delay Management, Cancellation Management, Efficiency.
Customer Service
Communication, Conflict Resolution, Passenger Inquiries, Issue Resolution.
Problem-Solving
Analytical Skills, Operational Issue Resolution, Delay Minimization.
Adaptability
Situational Adaptation, Weather Conditions, Operational Disruptions.
Time Management
Prioritization, Deadline Management, Operational Smoothness.
Safety & Security
Safety Procedures, Security Procedures, Emergency Response, Crisis Management.
Technical Skills
Airline Software, Flight Management Systems, Passenger Management Systems, Baggage Handling Systems.
Collaboration
Cross-functional Teamwork, Air Traffic Control, Ground Handling, Maintenance Coordination.
Passenger Handling
Check-in Procedures, Baggage Handling, Boarding Procedures.
Aircraft Handling
Aircraft Types, Aircraft Configurations, Loading Procedures.
Regulatory Compliance
IATA Regulations, ICAO Standards, TSA Guidelines, Local Authority Guidelines.
Team Leadership
Team Coordination, Ground Staff Management, Baggage Handler Coordination.
References
Available on request
Available upon request