MERYEM YAQOUB
Client Manager
Casablanca, MA.About
Results-driven Client Manager with 3 years of experience in the banking sector, specializing in optimizing client satisfaction and consistently exceeding commercial objectives through personalized and strategic approaches. Adept at fostering strong client relationships and driving business growth, I am a flexible and collaborative professional eager to contribute to a dynamic commercial team.
Work
ATTIJARIWAFA BANK
|Client Manager
Casablanca, Casablanca-Settat, Morocco
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Summary
Managed a diverse client portfolio within the banking sector, optimizing satisfaction and consistently exceeding commercial objectives through strategic engagement.
Highlights
Cultivated strong, trust-based client relationships through transparent and effective communication, leading to enhanced client satisfaction and loyalty.
Provided personalized financial guidance and tailored solutions, effectively addressing client needs and contributing to cross-selling opportunities.
Proactively identified and capitalized on commercial opportunities, consistently exceeding individual sales targets by an average of 15%.
Collaborated with internal teams to streamline client service processes, improving overall operational efficiency and client experience.
DIWAN LIVRE
|Sales Representative
Casablanca, Casablanca-Settat, Morocco
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Summary
Drove sales and market visibility for a diverse client base by implementing targeted prospecting strategies and fostering strong client relationships.
Highlights
Executed targeted prospecting campaigns across libraries, schools, and businesses, increasing market visibility and achieving a 20% growth in sales.
Managed comprehensive client relationships, including regular follow-ups, loyalty programs, and complaint resolution, resulting in a 10% improvement in client retention.
Developed and nurtured a robust B2B and B2C client portfolio, providing personalized support that strengthened client loyalty and expanded business opportunities.
Analyzed market trends to identify new business opportunities and tailor sales approaches, contributing to strategic market penetration.
BMCI BANK
|Client Officer
Casablanca, Casablanca-Settat, Morocco
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Summary
Provided professional client reception and guidance, executed targeted prospecting actions, and achieved sales objectives for banking products.
Highlights
Delivered exceptional in-branch client service, ensuring a fluid and professional experience that contributed to high customer satisfaction.
Organized and executed targeted prospecting initiatives, successfully attracting new high-value clients and expanding the client portfolio by 15%.
Achieved and consistently exceeded monthly sales targets for diverse banking products through effective negotiation and client-centric selling strategies.
Identified client needs and cross-sold relevant financial products, enhancing client value and contributing to agency revenue growth.
Education
ENCG CASABLANCA
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Master
Marketing and Commercial Strategy
UNIVERSITÉ MOHAMMED V À RABAT
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Professional Bachelor's Degree
Banking Professions
ISTA HAY HASSANI 1
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Specialized Technician Diploma
Business Management
LYCÉE HOMMAN EL FATOUAKI
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High School Diploma (Baccalauréat)
Physics and Chemistry
Languages
French
English
Skills
Client Relationship Management
Client Satisfaction, Client Retention, Personalized Service, Customer Experience, CRM.
Sales & Business Development
Commercial Objectives, Sales Targets, Prospecting, Negotiation, B2B Sales, B2C Sales, Cross-selling.
Financial Services
Banking Products, Financial Solutions, Financial Guidance, Market Analysis.
Soft Skills
Team Spirit, Adaptability, Flexibility, Organization, Communication, Problem-solving.
Software & Tools
Canva, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.