Hussain Yasir

Provided 24/7 on-call support for diverse guest requests, ensuring immediate resolution and significantly enhancing overall guest satisfaction.

Managed all main operator functions, efficiently handling calls, daily amenity orders, and critical check-in/check-out processes.

Conducted general cashiering and meticulously maintained all in-house guest billings, ensuring financial accuracy and integrity.

Successfully resolved guest complaints and orchestrated bespoke functions and excursions, elevating the luxury guest experience.

Utilized Opera System for profile updating and operational management, optimizing guest service workflows and data accuracy.

Provided dedicated 24/7 on-call service for private reserve guests, ensuring immediate response to all requests and anticipating needs.

Managed main operator functions, including call handling, daily amenity orders, and efficient guest check-in/check-out procedures.

Maintained precise guest profiles using Opera System and managed general cashiering for accurate in-house billings.

Successfully resolved guest complaints and arranged diverse excursions, enhancing the bespoke guest experience.

Coordinated and served in-villa dining and private dinners, ensuring exceptional service and guest satisfaction.

Led the pre-opening design concept and established operational frameworks for a new boutique hotel, ensuring a successful launch.

Managed and supervised staff performance across all departments, optimizing daily operations at the front office and airport.

Ensured strict adherence to Standard Operating Procedures (SOPs) across all hotel operations, maintaining high service quality and efficiency.

Oversaw daily housekeeping logs, including room servicing and laundry, and provided essential support for Food & Beverage operations.

Facilitated guest excursions, tours, and bespoke services, managing all arrivals and departures to ensure a seamless experience.

Offered 24/7 on-call butler support, serving as the primary point of contact for all guest needs and enhancing service responsiveness.

Acted as Airport Representative at Kaadehdhoo Airport, facilitating smooth guest arrivals and departures.

Managed main operator duties, including call handling, daily amenity orders, and efficient check-in/check-out processes.

Updated guest profiles in Opera System and meticulously handled general cashiering for accurate in-house billings.

Addressed guest complaints effectively and coordinated in-villa dining and private dinners, ensuring high guest satisfaction.

Provided 24-hour on-call butler service, ensuring immediate response to guest needs and inquiries.

Managed guest transfers from Ibrahim Nasir International Airport to the resort, ensuring seamless arrival experiences.

Facilitated efficient check-in and check-out processes within villas and coordinated various excursions.

Arranged and booked main events and excursions, ensuring guest satisfaction and memorable experiences.

Maintained updated guest profiles in Fidelio System and oversaw in-villa dining and private dinner services.

Handled guest calls and attended to requests, ensuring smooth operation and high guest satisfaction within the dive center.

Arranged and led dive guiding events, enhancing the guest experience and promoting marine activities.

Successfully sold and up-sold dive courses, contributing to dive center revenue and guest engagement.

Taught discover scuba diving sessions, introducing new guests to diving and ensuring their safety and enjoyment.

Actively participated in morning meetings and administrative work, supporting overall dive center efficiency.

Provided welcome greetings and airport assistance at Ibrahim Nasir International Airport for arriving guests, enhancing initial impressions.

Arranged and managed daily dive operations onboard, including dive guiding and efficient tank refilling.

Supervised valets and managed room inventories, ensuring cleanliness and maintenance of guest rooms and the vessel.

Planned, organized, and controlled all guest interactive activities, including excursions, diving tournaments, and special romantic dinners.

Demonstrated initiative by suggesting new services and anticipating guest needs, collaborating with management for continuous improvement.

Liaised with guests in a friendly and helpful manner, providing clear explanations of services offered at the facility.

Managed bookings for excursions, diving activities, and rental equipment from the diving center, ensuring operational efficiency.

Led successful snorkeling and sunset fishing excursions, providing memorable experiences for guests.

Maintained the dive center and diving equipment in clean, tidy condition, ensuring operational readiness and safety standards.

Updated guest history records and performed general administrative duties, supporting effective dive center management.