张涛

商家运营专家 | 新媒体增长经理
杭州, CN.

About

A dynamic Merchant Operations Expert with over 6 years of experience in local life and new retail, specializing in driving significant growth through innovative strategies. Proven ability to build and scale full-chain commercial systems from 0-1 across live streaming, short video, and group buying platforms, consistently achieving substantial ROI and market share expansion. Adept at leveraging data-driven insights and systematic SOPs to empower teams, optimize operations, and deliver sustainable business growth in fast-paced environments.

Work

江西麟创餐饮集团
|

新媒体经理

南昌, 江西, China

Summary

Led comprehensive new media strategy and operations for three self-owned catering brands, driving significant brand presence, user engagement, and revenue growth across major platforms.

Highlights

Orchestrated full-channel brand planning and operations for "古鲁特烤肉," "焰喔," and "禧钏" across Meituan, Douyin, and Xiaohongshu, significantly increasing brand market share.

Designed and implemented a comprehensive online marketing department management system, including performance metrics and incentive programs, scaling the team from 5 to 12 members and boosting operational efficiency.

Spearheaded the creation and execution of branded short video and live streaming content, including IP collaborations and themed dishes, resulting in average monthly exposure of 36M+ and peak of 51M+ on Douyin.

Achieved a 53% compound annual growth rate, reaching 450M GMV across Meituan and Douyin platforms in 2024, with monthly GMV exceeding 100M and 28% growth in 2025, while leading 3 single-event live streams generating over 10M GMV each.

抖音
|

NKA商家运营

杭州, 浙江, China

Summary

Managed key merchant accounts on Douyin, providing strategic operational guidance and innovative marketing solutions to drive substantial performance improvements and market growth.

Highlights

Analyzed core performance indicators to identify growth bottlenecks, providing tailored operational plans for top-tier merchants, and increasing monthly active users for mid-to-long tail merchants by 150%.

Conceptualized and executed the viral "比脸还大的炸蛋" (Bigger Than Your Face Fried Egg) campaign for Da Tie Niu Luosifen, generating over 23M+ total exposure and a 135% month-over-month GMV increase.

Developed and implemented an innovative "美食盲盒" (food blind box) short video play for the baking category, achieving 13M+ views in a single month and significantly boosting user interaction and merchant awareness.

Drove the "24小时城市美食地图" (24-hour city food map) live streaming event, increasing cumulative exposure by 175% and boosting GMV by 140% for participating merchants.

Successfully onboarded and supported 5 small-to-medium merchants from 0-1, achieving over 10M annual GMV each and a 23% growth rate.

美团
|

CKA商家运营

杭州, 浙江, China

Summary

Managed key client accounts for Meituan in the F&B sector, leveraging data analytics and strategic operational support to drive merchant growth and platform success.

Highlights

Conducted in-depth analysis of merchant GMV, user conversion, and repurchase rates in Zhejiang, identifying pain points and delivering targeted solutions to optimize product offerings and pricing strategies.

Provided customized operational services to regional chain catering merchants, driving annual GMV growth exceeding 100M and achieving a 150% month-over-month increase.

Managed a 5-person team, consistently achieving 120% of monthly performance targets and implementing tiered operational strategies for head, growth, and potential merchants.

Analyzed market changes and implemented "安心用餐" (safe dining) and "放心吃" (eat with confidence) concepts post-pandemic, enhancing overall merchant operational capabilities and successfully onboarding 3 new brands to "city top-tier" status.

Recognized for outstanding performance in merchant operations, receiving multiple accolades including "城市之星" (City Star) and "全国巅峰王者 TOP10" (National Peak King TOP10).

Education

大连东软信息学院
大连, 辽宁, China

本科

软件工程

Languages

中文

Skills

新媒体运营

直播运营, 短视频内容创作, 内容策略, 社交媒体营销, 品牌建设, KOL/KOC营销, 数字营销, 平台管理.

数据分析与策略

数据驱动决策, 绩效监控, ROI分析, 用户行为分析, 市场趋势分析, 增长策略, A/B测试, 商业智能.

商家与客户管理

大客户管理 (NKA/CKA), 商家关系管理, 业务拓展, 销售优化, 绩效管理, 产品优化, 分层运营策略.

市场营销与活动策划

创意活动开发, 活动策划, 营销规划, 品牌知名度, 用户互动, 商业化策略, 跨平台推广.

团队领导与发展

团队管理, 绩效辅导, SOP制定, 跨职能协作, 赋能, 项目管理, 战略规划.

平台专业知识

美团平台, 抖音平台, 小红书平台, 本地生活服务, 电商运营.

软件工程基础

问题解决, 逻辑思维, 系统设计原则.