Aaron Opoku
Experienced Sales & Customer Relations Leader
Tema, GH.About
Highly experienced Sales Manager and Supervisor with a proven track record of driving revenue growth, enhancing customer satisfaction, and building high-performing teams. Skilled in strategic client relationship management, consultative selling, and process optimization across diverse industries. Adept at leveraging strong communication and leadership abilities to deliver impressive results and contribute significantly to organizational success.
Work
Accra, Greater Accra, Ghana
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Summary
Led sales operations and supervised a team, driving revenue growth, enhancing customer satisfaction, and fostering cross-selling initiatives for Vivo Smartphones Ghana.
Highlights
Managed complex customer relations issues, ensuring rapid resolution and significantly enhancing client satisfaction and retention.
Cultivated and expanded key customer relationships, identifying new business opportunities and strategically offering appropriate services to drive growth.
Coached and mentored sales employees in advanced selling methods, successfully boosting cross-selling efforts and contributing to overall revenue increases.
Identified, recruited, and trained a highly-qualified sales team, implementing best practices and sales strategies that improved team performance and productivity.
Tema, Greater Accra, Ghana
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Summary
Handled high volumes of inbound calls, providing product information, generating quotes, and resolving customer complaints for ISON BPO.
Highlights
Managed a high volume of inbound calls per shift, efficiently providing comprehensive product and service information and generating accurate quotes.
Delivered exceptional customer service, creating positive inbound calling experiences that significantly enhanced customer satisfaction.
Resolved complex customer complaints effectively, turning challenging interactions into opportunities for future transactions and improved loyalty.
Utilized targeted fact-finding questions to accurately determine customer needs, recommending specific products and solutions to meet expectations.
Tema, Greater Accra, Ghana
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Summary
Managed sales transactions and provided comprehensive customer support, ensuring efficient store operations and promoting customer loyalty at Farmer's Market.
Highlights
Operated cash registers for high volumes of cash, check, and credit card transactions with excellent accuracy levels, minimizing discrepancies.
Provided friendly and knowledgeable assistance, guiding customers through purchases, locating items, and facilitating reward program enrollments.
Maintained organized front lanes by efficiently restocking merchandise, ensuring product availability and enhancing the shopping experience.
Addressed customer concerns and inquiries about store policies, collecting and authorizing payments to ensure smooth and satisfactory transactions.
Tema, Greater Accra, Ghana
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Summary
Executed door-to-door sales and deliveries, building customer relationships and promoting products to boost sales for Indomie.
Highlights
Conducted door-to-door sales and delivery of Indomie noodles, significantly expanding market reach and product accessibility.
Provided top-notch, personalized service to each customer, directly contributing to increased sales and high customer satisfaction.
Effectively communicated current store promotions, successfully encouraging additional sales purchases and driving sales volume.
Cultivated strong customer relationships, building a robust network and identifying potential for future sales growth.
Education
Languages
English
Twi
Skills
Software & Technical Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint), Graphic Design Software (Adobe Photoshop, CorelDRAW), Computer Literacy.
Sales & Business Development
B2B Sales, Sales Representation, Consultative Sales Strategies, Persuasive Negotiations, Suggestive Selling, Territory Volume, Campaign Support, Product Management, Pricing.
Customer Relations & Service
Customer Understanding, Loyalty Building, Product and Service Knowledge, Client Satisfaction, Complaint Resolution.
Communication & Leadership
Effective Communication, Team Building, Project Oversight, Relationship Management, Staff Training & Development.