About
Highly accomplished AI Automation Strategist and Knowledge Management Leader with over 22 years of global experience driving digital transformation and innovation across diverse sectors. Expertly integrates LLMs, GPT agents, and no-code AI tools to automate knowledge workflows, enhance operational efficiency, and build AI-augmented KM systems. A trusted advisor and award-winning author, adept at aligning KM strategies with business goals to foster knowledge-driven decision-making and scalable organizational change.
Work
Mumbai, Maharashtra, India
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Summary
Led the design and deployment of AI-powered systems, integrating LLMs and no-code AI tools to transform knowledge management and enhance operational efficiency for diverse clients.
Highlights
Designed and deployed AI-powered knowledge systems leveraging ChatGPT, N8N, and OpenAI Assistants for small to mid-sized businesses, significantly enhancing operational efficiency.
Provided expert advisory on LLM integration, optimizing enterprise Knowledge Management platforms for improved taxonomy, search functionality, and knowledge reuse.
Developed innovative voice automation tools, streamlining appointment handling and enabling efficient knowledge capture processes.
Pioneered the creation of reusable frameworks integrating core KM principles with no-code AI workflows, driving scalable automation and knowledge discovery.
Authored "Automate Your Business in 30 Days using AI," a practical guide empowering leaders and solopreneurs to adopt AI without coding.
Various, Australia, Australia
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Summary
Designed and deployed enterprise Knowledge Management roadmaps and championed AI-powered tools to streamline knowledge capture and embed lessons learned for a global engineering firm.
Highlights
Designed and deployed a comprehensive enterprise Knowledge Management roadmap and governance strategy for a global engineering firm.
Championed the adoption of AI-powered tools, streamlining knowledge capture, improving searchability, and embedding lessons learned into enterprise workflows.
Enabled and scaled global digital communities and Subject Matter Expert (SME) engagement through scalable platforms, fostering collaborative knowledge sharing.
Directed a data-driven Knowledge Management strategy, establishing key performance metrics and guiding cross-functional teams to enable insight-based decision-making.
Developed and implemented a structured framework, facilitating global knowledge sharing, continuous learning, and fostering innovation.
Remote, N/A, N/A
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Summary
Provided expert mentorship and strategic guidance on Blockchain fundamentals, tokenomics, and decentralized applications, bridging the gap between technical implementation and business strategy in Web3 projects.
Highlights
Provided expert mentorship and conceptual guidance on Blockchain fundamentals, tokenomics, and decentralized applications to diverse learners and professionals.
Conducted in-depth sessions on smart contracts, the Ethereum ecosystem, and real-world applications in DeFi and supply chain, enhancing participant understanding.
Bridged the critical gap between technical implementation and business strategy, ensuring strategic alignment and successful execution of Web3 projects.
Mumbai, Maharashtra, India
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Summary
Set up KM infrastructure and digital knowledge workflows for multiple clients, integrating AI and automation tools to lead digital transformation initiatives.
Highlights
Established robust KM infrastructure and digital knowledge workflows for multiple clients across diverse sectors, optimizing information access and management.
Integrated AI and automation tools, significantly simplifying knowledge access and enhancing reuse efficiency for client organizations.
Spearheaded digital transformation initiatives, including enterprise taxonomy development, platform redesign, and process digitization, improving operational effectiveness.
Gurgaon, Haryana, India
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Summary
Led global Knowledge Management rollout across four countries, designing digital content strategies and launching award-winning learning platforms to drive innovation and embed KM practices.
Highlights
Orchestrated a global Knowledge Management rollout across four countries, strategically aligning initiatives with core business needs to maximize impact.
Designed and implemented comprehensive digital content strategies across operations, compliance, and analytics functions, enhancing information governance.
Successfully launched award-winning experiential learning platforms leveraging gamification and custom content, recognized with Brandon Hall Gold and Bronze awards.
Collaborated with CXOs and business leaders to seamlessly embed Knowledge Management practices into daily operations, fostering a knowledge-driven culture.
Drove innovation initiatives, delivering measurable value through significant cost savings, enhanced operational efficiency, and improved reuse of organizational knowledge.
Mumbai, Maharashtra, India
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Summary
Created robust Knowledge Management architecture, managed digital assets, and produced thought leadership to support client-facing teams and internal collaboration.
Highlights
Developed and implemented a robust Knowledge Management architecture, significantly enhancing support for client-facing teams and internal collaboration.
Built and managed comprehensive intranet and external digital asset repositories, ensuring strict alignment with firm policies and standards.
Authored and disseminated impactful thought leadership assets, newsletters, and industry insights, positioning the firm as a knowledge leader.
Mumbai, Maharashtra, India
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Summary
Developed and maintained web and intranet platforms with robust backend systems.
Highlights
Developed and maintained high-performance web and intranet platforms, ensuring robust backend system functionality and reliability.
Mumbai, Maharashtra, India
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Summary
Executed full-lifecycle website and software development using ASP, Visual Basic 6, SQL Server, and Oracle.
Highlights
Executed full-lifecycle website and software development using ASP, Visual Basic 6, SQL Server, and Oracle, delivering functional applications.
Awards
Brandon Hall Gold Award
Awarded By
Brandon Hall Group
Recognized for Best in Games and Simulations for Learning, demonstrating excellence in experiential learning platforms.
Brandon Hall Bronze Award
Awarded By
Brandon Hall Group
Recognized for Best in Custom Content, highlighting innovation in Knowledge Management solutions.
Publications
Languages
English
Hindi
Marathi
Skills
AI & Knowledge Management
AI-Augmented Knowledge Management, LLM Integration, Intelligent Knowledge Systems, No-Code AI Automation, ChatGPT, N8N, OpenAI API, AI for KM (Summarization, Drafting, Gap Detection, Taxonomy), AI Voice Agents, Workflow Bots, Knowledge Capture, Knowledge Discoverability, Operational Efficiency.
Digital Transformation & Strategy
Knowledge Strategy & Governance, Innovation & Organizational Change, Digital Transformation Initiatives, Enterprise Taxonomy, Platform Redesign, Process Digitization, Business Strategy Alignment, Cross-functional Alignment, Knowledge-driven Decision-Making, Agile SCRUM & Design Thinking, Stakeholder Facilitation & KM Adoption.
Digital Workspaces & Collaboration
Enterprise Content & Intranet Management, SharePoint, Microsoft Viva (incl. Viva Topics), MS Teams, Digital Communities, SME Engagement.
Learning & Development
Digital Learning Ecosystems & Gamification, Experiential Learning Platforms, Custom Content Development, Continuous Learning.
Data & Automation Tools
Analytics & RPA, Power BI, Tableau, Orange Data Mining, UiPath, Data-driven KM Strategy, Performance Metrics.
Programming & Databases
Python, HTML, JavaScript, SQL Server, Oracle, MS Access, ASP, Visual Basic 6.
Web3 & Blockchain
Tokenomics, Smart Contracts, Decentralized Platforms, Ethereum Ecosystem, DeFi, Supply Chain.