About
Highly versatile professional with a background in Linguistics and Communication Studies, blending expertise in digital product management, content creation, and strategic communication to drive organizational growth. Proven ability to lead media platform development, optimize user experience through data-driven strategies, and enhance operational efficiency. Adept at managing cross-functional teams, streamlining administrative processes, and leveraging multimedia skills to engage diverse audiences and achieve measurable results.
Work
Osun State, Osun State, Nigeria
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Summary
Led social media strategy and content creation for Osun Defender (IROYINHQ), driving platform growth and audience engagement across multiple digital channels.
Highlights
Developed, wrote, and edited diverse multimedia content (videos, graphics, and news posts) in both English and Yoruba, covering regional and national topics to inform and engage audiences.
Managed and grew the organization's social media presence across platforms like WhatsApp, Instagram, YouTube, Facebook, and TikTok, monitoring performance to optimize content strategy.
Distributed content via multiple WhatsApp broadcast lists and public groups, significantly boosting visibility and actively monitoring audience feedback to refine engagement strategies.
Compiled and forwarded reader feedback, staff suggestions, and content performance reports directly to the Editor, enhancing team coordination and contributing to media growth and digital expansion.
Lagos, Nigeria
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Summary
Directed product development, HR initiatives, and data analysis for Alpha Pharmaceuticals and Supermarkets, driving innovation and optimizing organizational performance.
Highlights
Led the full lifecycle development and launch of digital products, including websites and social media platforms, leveraging market research to define roadmaps and deliver innovative solutions.
Managed comprehensive talent acquisition strategies, encompassing employer branding, recruitment, onboarding, and performance reviews, to foster a positive and productive employee experience.
Utilized data analytics to optimize product performance and identify HR trends, informing strategic decision-making and enhancing overall organizational efficiency.
Built and managed high-performing cross-functional teams, delegating tasks and mentoring members to consistently achieve organizational goals.
Ogun State, Nigeria
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Summary
Provided high-level administrative and communication support to the H.O.D. of Mass Communication, enhancing departmental efficiency and visibility.
Highlights
Implemented streamlined administrative processes, reducing document retrieval and processing time by 25% and significantly improving workflow efficiency within the department.
Developed and executed a comprehensive communication strategy, increasing timely and effective communication by 30% between the H.O.D. and department staff.
Successfully organized and managed three high-profile departmental events, hosting over 100 attendees each, ensuring flawless execution and boosting departmental visibility.
Implemented rigorous documentation and record-keeping protocols, reducing data discrepancies and errors by 20% in departmental records, enhancing data integrity and reliability.
Lagos, Nigeria
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Summary
Managed remote customer service operations for Owkaz Oil and Gas Company, driving customer satisfaction and sales growth through proactive engagement and problem-solving.
Highlights
Implemented proactive customer engagement strategies, including follow-up calls and personalized emails, increasing customer satisfaction ratings from 85% to 98% within six months.
Streamlined email response processes using efficient templates and automated responses, reducing average response time by 30% and ensuring timely customer assistance.
Resolved complex customer issues during initial interactions, achieving a 90% first-contact resolution rate and significantly improving overall customer experience.
Identified and leveraged upsell opportunities during customer interactions, providing tailored product recommendations that resulted in a 20% increase in upsell revenue, contributing to company profitability.
Volunteer
UNIOSUN 404 Development Communication Initiative Team
|Community Service Member
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Summary
Contributed to impactful community development initiatives and led projects focused on public health and safety within Irewole Local Government communities.
Highlights
Spearheaded the successful implementation of solar streetlight projects, illuminating key areas and significantly enhancing safety for residents in multiple communities.
Played a pivotal role in health and safety advocacy campaigns, increasing awareness and improving well-being among community members.
Demonstrated leadership by leading a team focused on promoting sanitation and public hygiene practices, resulting in measurable improvements in community cleanliness and health standards.
Languages
English
Yoruba
French
Arabic
Skills
Content Creation
Media Writing, Video Editing, Graphic Design, Multimedia Production, News Writing, Reporting, Editing.
Product Management
Digital Product Development, Product Roadmapping, Market Research, User Experience (UX) Enhancement.
Human Resources
HR Management, Talent Acquisition, Employer Branding, Recruitment, Onboarding, Performance Reviews, HR Policies.
Communication
Interpersonal Communication, Public Speaking, Internal Communication, Cross-functional Communication, Audience Engagement.
Administrative Support
Office Management, Organizational Skills, Multitasking, Scheduling, Documentation Management, Record-keeping.
Strategic Planning
Strategy Implementation, Policy Development, Strategic Decision-Making, Organizational Growth.
Team Leadership
Staff Management, Team Coordination, Mentoring, Supervision.
Data Analysis
Data-Driven Strategies, Performance Monitoring, Trend Identification, Critical Thinking, Analytical Thinking.
Customer Service
Customer Engagement, Problem-Solving, Conflict Resolution, Customer Satisfaction, Upselling, Customer Relationship Management (CRM).
Adaptability
Work Under Pressure, Fast-Paced Environments, Resilience.
References
Available on Request
References available upon request.