About
Highly accomplished DevOps Engineer and Specialist on the DevOps Platform team at Nationwide Mutual Insurance Company, driving enterprise-wide CI/CD automation, infrastructure as code, and robust observability solutions. Proven expertise in platform modernization initiatives, leveraging advanced tools like Jenkins, Docker, Kubernetes, and AWS to enhance system reliability and accelerate software delivery.
Work
Columbus, OH, US
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Summary
As a Specialist, Technology Engineer, Aisha leads advanced DevOps initiatives at Nationwide Mutual Insurance Company, driving significant improvements in CI/CD automation, platform modernization, and enterprise observability.
Highlights
Led enterprise-wide GitHub Actions rollout, dramatically improving CI/CD efficiency with a 53% reduction in job times, 40% fewer failures, and a 97% decrease in container restarts.
Reduced configuration file size by 80% and drove widespread adoption of reusable workflows, streamlining development processes and enhancing maintainability.
Developed and automated runner deployments, integrating streaming metrics into Databricks to enhance system observability and performance monitoring.
Spearheaded GitHub disaster recovery validation, engineered cross-region backup synchronization, and resolved a widespread Java upgrade issue impacting over 400 agents in a single day.
Executed a comprehensive Artifactory upgrade, remediated Xray issues, and deployed Application Performance Monitoring (APM) to boost system reliability.
Enhanced platform security, facilitated provisioning, prepared cloud migration strategies, and engaged in AI/automation Proof of Concepts (POCs) to foster innovation.
Columbus, OH, US
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Summary
As a Senior Software Engineer, Aisha engineered and optimized robust CI/CD pipelines and disaster recovery strategies, significantly enhancing software delivery speed and operational consistency for the DevOps Product Team.
Highlights
Standardized GitHub Actions CI/CD pipelines, significantly improving software delivery speed and consistency across projects.
Upgraded disaster recovery strategies and automated deployment processes, reducing manual overhead and enhancing system resilience.
Automated repetitive DevOps processes, boosting team efficiency and optimizing resource allocation.
Columbus, OH, US
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Summary
As a Software Engineer, Aisha maintained and scaled critical CI/CD platforms, developed best practices, and provided essential support for enterprise software delivery systems.
Highlights
Managed and scaled enterprise CI/CD platforms, including GitHub, Jenkins, Concourse, and UrbanCode Deploy, ensuring high availability and performance.
Created and documented comprehensive CI/CD best practices, improving development workflows and consistency for internal teams.
Delivered critical on-call support, resolving production incidents swiftly and enhancing tool reliability and system uptime.
Mentored junior engineers and interns, actively contributing to talent acquisition and seamless onboarding processes.
Columbus, OH, US
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Summary
As a Specialist at Apple, Aisha delivered exceptional customer-focused support and managed sales operations, ensuring high satisfaction and efficient service delivery.
Highlights
Provided customer-focused support, resolving technical issues and product inquiries, achieving high first-contact resolution rates.
Assisted sales operations and consistently maintained top-tier customer satisfaction, contributing to positive customer retention metrics.
Managed complex customer interactions, ensuring timely and effective solutions that exceeded service level agreements.
Columbus, OH, US
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Summary
As a Software Engineering Intern, Aisha developed and deployed a KPI-tracking web application that was adopted by senior leadership, significantly improving internal visibility and decision-making.
Highlights
Engineered a KPI-tracking web application using Java, Spring Boot, and AngularJS, enhancing performance monitoring capabilities.
Successfully deployed applications on Gaia Cloud, adhering to Agile methodologies to consistently meet sprint goals.
Created a solution that was adopted by senior leadership, significantly improving internal KPI visibility and strategic decision-making.
Columbus, OH, US
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Summary
As a Student Technician, Aisha provided essential technical support for software and hardware, and conducted inventory audits to maintain security compliance for university operations.
Highlights
Provided comprehensive technical support for software installations, hardware setups, and system configurations for university staff and students.
Conducted detailed hardware inventory audits, ensuring strict compliance with university security standards and contributing to asset management.
Streamlined technical troubleshooting processes, reducing average resolution time for common IT issues.
Columbus, OH, US
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Summary
As a CIT Intern, Aisha provided crucial Tier-1 IT support and managed infrastructure systems, ensuring seamless operations for research activities.
Highlights
Delivered Tier-1 IT support, effectively resolving a wide range of cross-platform software and system issues for research personnel.
Maintained and supported critical IT infrastructure and remote access systems, ensuring seamless and secure operations for research initiatives.
Contributed to the improvement of IT service delivery, enhancing user satisfaction by providing prompt and reliable technical assistance.
Languages
English
Native
Urdu
Fluent
Skills
Programming Languages
Python, C/C++, Java, JavaScript, SQL, HTML/CSS, Bash, PowerShell.
DevOps & Cloud Tools
GitHub Actions, Jenkins, Docker, Kubernetes, Helm, Harness, Concourse, UrbanCode Deploy, JFrog, AWS (EC2), AWS (S3), AWS (CloudFormation), AWS (CodePipeline), Splunk, New Relic.
Core Competencies
CI/CD Automation, Cloud Engineering, Infrastructure as Code (IaC), System Monitoring, DevSecOps, Agile Development.