About
Highly dedicated and results-oriented Microsoft 365 Technical Support Engineer with over three years of experience, recognized for delivering exceptional client assistance and resolving complex M365 issues. Expert in troubleshooting Office applications, Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory, consistently achieving high customer satisfaction. Adept at leveraging strong analytical and problem-solving skills to provide timely, effective solutions and continuously enhance technical expertise through ongoing learning.
Work
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Summary
As an M365 Technical Support Engineer at Tek Experts, resolved complex Microsoft 365 issues and migration challenges, consistently achieving high customer satisfaction through expert technical assistance.
Highlights
Resolved complex M365 issues, including critical migration challenges and performance bottlenecks, ensuring seamless client operations.
Earned over 400 positive customer reviews and testimonials, consistently demonstrating exceptional service and problem-solving capabilities.
Completed 6 advanced training courses and certifications in M365 technologies, significantly enhancing technical expertise and service delivery.
Maintained a consistently high customer satisfaction rating, validated through regular feedback surveys, reflecting strong client relationships and effective support.
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Summary
As a Technical Support Specialist at Astra Tech, managed daily IT operations, performed hardware/software maintenance, and facilitated system improvements to ensure optimal performance and user satisfaction.
Highlights
Maintained comprehensive records of daily data communication transactions, problems, and remedial actions, ensuring accurate tracking of IT issues and resolutions.
Executed minor repairs and installations for hardware, software, and peripheral equipment, adhering strictly to design and installation specifications to maintain system integrity.
Oversaw daily performance of computer systems, proactively identifying and addressing issues to minimize downtime and optimize operational efficiency.
Coordinated with vendors and technicians for major hardware/software issues, ensuring timely resolution and effective product service.
Collaborated with staff, users, and management to define requirements for new systems and modifications, contributing to strategic IT planning and implementation.
Certificates
Microsoft Exchange Online Client - Advanced Learning Path
Issued By
QA North America
Microsoft Exchange Public Folders - Advanced Learning Path
Issued By
QA North America
Microsoft Exchange Online Admin - Advanced Learning Path
Issued By
QA North America
Microsoft Exchange Online Admin - Foundational Learning Path
Issued By
QA North America
M365 MW Concierge Assessment for Support Engineers
Issued By
QA North America
MS-900 Exam Preparation: Microsoft 365 Fundamentals
Issued By
QA North America
Microsoft Exchange Hybrid - Advanced Learning Path
Issued By
QA North America
Skills
Microsoft 365 Suite
Office Applications, Word, Excel, PowerPoint, Outlook, Access, SharePoint, Microsoft Teams, OneDrive, Azure Active Directory, Security and Compliance.
Technical Skills
Troubleshooting, Powershell, Networking, Remote Support Tools, TeamViewer, Quick Assist.
Professional Skills
Analytical Skills, Problem-solving, Communication, Interpersonal Skills, Technical Explanations.