Amal BELHADJ KHELIFA
Financial Magistrate & Public Sector Professional
Dubendorf, CH.About
Highly accomplished financial magistrate and public sector professional with a robust background in auditing, public administration control, and electoral campaign finance. Amal combines rigorous analytical skills with extensive private sector experience in sales, marketing, and event management, demonstrating a unique blend of strategic leadership and operational excellence across diverse industries.
Work
Tunis, Tunis, Tunisia
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Summary
Leads critical financial audit missions and public administration oversight, ensuring compliance and accountability within Tunisian public structures.
Highlights
Conducted comprehensive audit missions, scrutinizing public structures and administration management to ensure fiscal integrity and regulatory compliance.
Managed the financial oversight of electoral campaigns, enforcing stringent controls to maintain transparency and accountability.
Achieved Part 1 of the Certified Internal Auditor (CIA) certification, enhancing expertise in internal audit best practices and governance.
Tunis, Tunis, Tunisia
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Summary
Completed a rigorous Public Services Counselor program, specializing in public sector control, inspection, and judicial administration, including an international exchange.
Highlights
Focused on advanced coursework in public sector control, inspection, and judicial administration, developing expertise in governance and regulatory frameworks.
Participated in a 2-month administrative exchange program in Baden-Württemberg, Germany, gaining international perspective on public service operations.
Tunis, Tunis, Tunisia
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Summary
Directed comprehensive sales operations for a web hosting and domain reseller, managing client acquisition, financial processes, and team development to achieve sales targets.
Highlights
Managed end-to-end sales processes, including client acquisition, billing management, and effective resolution of customer complaints.
Fostered strong relationships and coordinated effectively with suppliers and strategic partners to optimize service delivery and operational efficiency.
Oversaw daily cash register operations, reconciled bank transactions, managed electronic payments, and generated detailed expense reports, ensuring financial accuracy.
Recruited, selected, and coached a high-performing sales team, enhancing their skills and contributing to overall sales targets.
Nabeul, Nabeul, Tunisia
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Summary
Developed and executed comprehensive marketing strategies, managing digital content, social media engagement, and team development for a cruise company.
Highlights
Authored compelling cruise company descriptions and promotional content, enhancing brand appeal and customer engagement.
Managed social media presence across Facebook, Twitter, and Google+, fostering community engagement and expanding online reach.
Produced and published news articles and blog content for two company websites (www.webcroisieres.com, www.lxcroisieres.com), driving organic traffic and brand visibility.
Maintained accurate and up-to-date pricing and availability information across all company websites, ensuring seamless customer experience.
Recruited, trained, and integrated new employees into the marketing department, building a skilled and cohesive team.
Nabeul, Nabeul, Tunisia
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Summary
Orchestrated end-to-end management of MICE (Meetings, Incentives, Conferences, Exhibitions) events, ensuring seamless execution, high client satisfaction, and continuous improvement through detailed evaluations.
Highlights
Provided comprehensive full-service management for MICE events, from initial concept to post-event evaluation, ensuring successful outcomes.
Coordinated and supervised all event services, including logistics, vendors, and personnel, to maintain operational excellence and timely delivery.
Developed and presented detailed quality reports and evaluations, leveraging feedback to enhance future event planning and execution.
Yasmine Hammamet, Nabeul, Tunisia
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Summary
Completed a 6-month sales traineeship at a 5-star hotel, gaining practical experience in hospitality sales while contributing to a Master's degree project on yield management.
Highlights
Supported sales department operations and client engagement initiatives as part of a Master's degree graduation project.
Contributed to the development of a graduation project focused on "The Yield Management in hospitality: A Case study of for 5-stars class Hotels in Tunisia."
Sousse, Sousse, Tunisia
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Summary
Delivered technical support and customer advisory services to professional clients of Orange in France and its overseas departments, maintaining high satisfaction.
Highlights
Provided comprehensive technical support and customer assistance, resolving inquiries for Orange professional clients across France and overseas departments.
Maintained high standards of customer satisfaction by effectively troubleshooting issues and offering timely solutions.
Languages
Arabic
French
English
Italian
German
Skills
Financial Oversight & Auditing
Financial Audit, Public Administration Control, Electoral Campaign Finance, Internal Audit Best Practices, Compliance, Accountability.
Business Management
Sales Management, Marketing Strategy, Event Coordination, Customer Relationship Management (CRM), Supplier Relations, Financial Reporting.
Digital Marketing & Content
Community Management, Social Media (Facebook, Twitter, Google+), Content Creation, Website Management, SEO, Brand Visibility.
Team Leadership & Development
Team Coaching, Recruitment, Training & Integration, Performance Management, Cross-functional Collaboration.
Technical Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, Thunderbird, Windows OS, macOS.
Project Management
Event Planning, Logistics Coordination, Quality Control, Process Improvement, Strategic Planning.
Interests
Arts & Culture
Cinema, Theatre.
Community Engagement
Animal Welfare (Pets Protection Association), Social Support (Homeless of Tunisia Association).