Amy Jo Johnson
Executive Operations Leader
Friendswood, US.About
Highly accomplished and results-driven Executive Leader with over two decades of experience in operational management, business development, and strategic leadership across diverse sectors including entrepreneurship, healthcare, and military operations. Proven ability to establish robust operational systems, drive cross-functional efficiency, and lead high-performing teams to achieve significant business growth and mission-critical objectives, poised to deliver exceptional organizational performance.
Work
Friendswood, TX, US
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Summary
As CEO/Owner, led all facets of an upstart window cleaning service, establishing foundational operational systems and driving comprehensive business functions from sales and marketing to HR and administration.
Highlights
Orchestrated the full lifecycle business launch, defining company vision and establishing comprehensive operational systems and Standard Operating Procedures (SOPs) to ensure efficient service delivery.
Directed all critical business functions, including Sales, Marketing, Project Management, Accounting, and Human Resources, overseeing staff and administration to ensure holistic operational success.
Developed and implemented strategic marketing and sales initiatives, successfully driving customer acquisition and establishing market presence for the new venture.
Managed end-to-end financial operations, including accounting and budgeting, while ensuring compliance and optimizing resource allocation.
Cultivated and led a productive team, overseeing HR functions, staff training, and performance management to build a high-performing service organization.
Houston, TX, US
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Summary
Led operational oversight and departmental coordination for the Houston corporate office, managing clinical and non-clinical staff and directing a national sleep apnea management program.
Highlights
Directed comprehensive operational oversight and strategic coordination across all departments within the Houston corporate office, enhancing inter-departmental synergy and efficiency.
Managed day-to-day operations for all clinical and non-clinical staff, ensuring high standards of service delivery and compliance within a specialized healthcare environment.
Oversaw the successful execution of a national sleep apnea management program specifically designed for commercial truck drivers, contributing to improved patient outcomes and program reach.
Implemented process improvements and operational protocols that streamlined workflows and optimized resource utilization across the organization.
Various, Various, US
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Summary
Served for 23 years as a Senior Chief Petty Officer in the US Navy Reserve, demonstrating exceptional leadership in personnel development, performance management, and disciplinary action across diverse functional areas.
Highlights
Provided 23 years of distinguished leadership, mentorship, and professional development to assigned personnel, fostering a culture of excellence and continuous improvement.
Conducted comprehensive performance evaluations and implemented targeted development plans, significantly enhancing team capabilities and operational readiness.
Managed personnel across varied backgrounds including logistics, transportation, mechanical, and administrative functions, ensuring high levels of discipline and mission accomplishment.
Applied strong disciplinary action when necessary, upholding military standards and contributing to overall unit cohesion and effectiveness.
Friendswood, TX, US
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Summary
Managed comprehensive day-to-day operations for a stand-alone Sleep Lab, overseeing employee training, patient intake, inventory control, and financial processes.
Highlights
Directed all daily operations of a stand-alone Sleep Lab, ensuring seamless patient flow and efficient service delivery.
Implemented and managed employee training programs, enhancing staff proficiency and adherence to clinical protocols.
Oversaw inventory control for all Durable Medical Equipment (DME) and clinical supplies, optimizing stock levels and reducing waste.
Managed critical administrative functions including patient intake, scheduling, insurance verifications, billing, and collections, ensuring financial health and compliance.
Skills
Leadership & Management
Strategic Leadership, Operational Leadership, Team Leadership, Personnel Development, Performance Management, Disciplinary Action, Staff Oversight, Project Management, Change Management.
Operations & Business Management
Operational Systems Development, Standard Operating Procedures (SOPs), Business Launch, Process Improvement, Workflow Optimization, Inventory Control, Supply Chain Management, Resource Allocation, Business Development.
Financial & Administrative Management
Accounting, Billing & Collections, Insurance Verification, Budgeting, Financial Analysis, Administration, Calendar Management, Time Management, Data Reporting.
Sales & Marketing
Sales Strategy, Marketing Campaigns, Customer Acquisition, Market Presence, Customer Service.
Human Resources & Employee Relations
Employee Relations, HR Management, Staff Training, Recruitment, Performance Evaluations, Mentorship.
Technical Proficiency
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), Database Management, Analytical Tools.
Interpersonal & Communication
Cross-functional Collaboration, Relationship Building, Interpersonal Communication, Professionalism, Diplomacy, Confidentiality, Problem Solving, Strategic Prioritization, Adaptability, Judgment.